Zola is an online wedding planning and registry platform that lets couples create wedding websites, manage guest lists, and host product and cash registries in one place.
Zola is a U.S.-based wedding technology company that provides an all‑in‑one platform for modern couples to plan their weddings. Through Zola, users can build a customized wedding website, manage invitations and RSVPs, and create registries that combine physical gifts, gift cards, experiences, and cash funds from a wide variety of brands. The company operates primarily through its website and mobile apps and is owned and operated by Zola, Inc.([zola.com](https://www.zola.com/terms?utm_source=openai))
A card charge that shows up as “NEW AMSTERDAM LABS INC” is typically tied to Zola’s earlier corporate name (New Amsterdam Labs, Inc.), which did business as Zola and later took Zola, Inc. as the listed owner of the “Zola” trademark.([nyc.gov](https://www.nyc.gov/assets/finance/downloads/pdf/reports/issuers_allocation/2014/gct2014.pdf?utm_source=openai)) Charges may result from purchasing registry items, contributing to cash funds, buying invitations or stationery, upgrading website or planning tools, or paying Zola‑facilitated vendors through its marketplace. You may also see multiple smaller charges if guests bought gifts individually, or if you split orders across different merchants while checking out on Zola.
If you’re unsure about a charge, first log into your Zola account and review your order history, cash fund activity, and any vendor payments in the “Orders” or “Payments” sections. Then compare the transaction date and amount with your bank statement. If something still looks wrong, you can contact Zola’s customer support via the help center or contact page on zola.com, or by emailing support@zola.com, where they provide assistance for billing, orders, and account issues.([zola.com](https://www.zola.com/terms?utm_source=openai)) Keeping confirmation emails and order numbers on file will make it easier for Zola support or your bank to investigate disputed or unfamiliar charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zola.
Why does my statement show a charge from NEW AMSTERDAM LABS INC instead of Zola?
New Amsterdam Labs, Inc. was the original corporate name behind the Zola wedding registry service and has been listed as doing business as Zola, Inc. on tax and trademark records.([nyc.gov](https://www.nyc.gov/assets/finance/downloads/pdf/reports/issuers_allocation/2014/gct2014.pdf?utm_source=openai)) Many banks still display the older legal name on card statements, even though the consumer-facing brand is Zola. If you’ve used Zola for a registry, cash fund, invitations, or vendor payments around the transaction date, the charge is likely related to that activity.
What types of purchases typically create a Zola (NEW AMSTERDAM LABS INC) charge?
Charges usually come from buying registry gifts, contributing to a couple’s cash fund, ordering invitations or stationery, purchasing items from Zola’s shop, or paying wedding vendors via Zola’s vendor marketplace.([zola.com](https://www.zola.com/wedding-registry?msockid=32cee88dfb676ddf1dd3fecbfa286cc3&utm_source=openai)) Review your Zola account’s Orders and Payments sections to match the charge amount and date with a specific order or contribution.
Does Zola have any recurring or subscription-style charges?
Zola’s core registry and wedding website tools are free to use, but you may incur one‑time or usage‑based charges for items like printed invitations, premium stationery, shipping, rush processing, or some vendor services.([zola.com](https://www.zola.com/wedding-registry?msockid=32cee88dfb676ddf1dd3fecbfa286cc3&utm_source=openai)) If you see repeated charges, verify whether you placed multiple orders (for example, separate guest gifts or updates to stationery) or made multiple vendor payments rather than an automatic subscription.
How can I get a receipt or invoice for a Zola charge on my card?
Log into your Zola account and go to your Orders or your couple dashboard, where each purchase or contribution has a detailed order page you can print or download as a receipt.([zola.com](https://www.zola.com/faq?utm_source=openai)) If you can’t find the matching order, contact Zola support via their help center or support@zola.com with your full name, email used on Zola, the last four digits of your card, the transaction date, and the exact charge amount so they can look it up.
How do I dispute or request a refund for a Zola purchase?
First, locate the specific order in your Zola account and review its status and return or cancellation options, as many items and vendors have their own policies. Then submit a request through Zola’s support channels (help center/contact form or support@zola.com) with your order number and the reason for the refund or dispute.([zola.com](https://www.zola.com/terms?utm_source=openai)) If Zola cannot resolve the issue, you can follow up with your card issuer and provide any email correspondence and order records.
Can a Zola (NEW AMSTERDAM LABS INC) charge appear even if I didn’t create a Zola account?
Yes. You might see a Zola-related charge if you purchased a gift from someone else’s Zola registry as a guest checkout, contributed to a cash fund via a shared link, or paid a vendor that processes payments through Zola’s platform.([zola.com](https://www.zola.com/wedding-registry?msockid=32cee88dfb676ddf1dd3fecbfa286cc3&utm_source=openai)) Search your email inbox for “Zola” or “Your Zola order” to locate receipts tied to a guest purchase.
Why do I see multiple Zola charges on the same day or for similar amounts?
Multiple charges can occur if you bought more than one registry item in separate orders, split items across different merchants at checkout, made several cash fund contributions, or placed both product and stationery orders on the same day.([zola.com](https://www.zola.com/wedding-registry?msockid=32cee88dfb676ddf1dd3fecbfa286cc3&utm_source=openai)) Check each individual order in your Zola account; if any transaction doesn’t match, contact Zola support with details so they can investigate partial captures, reversals, or duplicate authorizations.
How can I contact Zola about an unfamiliar NEW AMSTERDAM LABS INC charge?
Go to zola.com and use the Help Center or Contact Us page to reach customer support, or email support@zola.com with your name, email address, and the transaction details (date, amount, and how it appears on your statement).([zola.com](https://www.zola.com/terms?utm_source=openai)) They can confirm whether the charge is associated with a Zola account or order and help resolve disputes or errors.