13cabs

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13cabs is a major Australian taxi and personal transport network providing booked and on‑demand rides via phone, app, and street hails.

Alexandria, New South Wales, Australia
13cabs.com.au
Owned by A2B Australia Limited

About 13cabs

13cabs is one of Australia’s largest taxi and personal transport networks, operating in major cities and regional centres across the country. Based in Alexandria, New South Wales, 13cabs connects passengers with professional drivers for on‑demand and pre‑booked rides via phone (13 2227), the 13cabs mobile app, or traditional street hails. They offer standard taxis, MAXI taxis for larger groups, wheelchair‑accessible vehicles, parcel delivery services, and airport transfers. Payment can typically be made in‑car using EFTPOS or credit/debit card, via in‑app payment, or sometimes through corporate accounts and vouchers.

A 13cabs charge may appear on your bank or card statement after you take a taxi booked through the app, by phone, or via a street hail using an in‑car payment terminal operated by 13cabs or a related payment processor. You may also see a temporary pre‑authorisation (often higher than the expected fare) when you pay by card or add a card in the app, which is later adjusted to the final trip amount. Additional items such as booking fees, airport fees, tolls, late‑night surcharges, card processing surcharges, or tips may be included in the final charge, and regular business travellers might see recurring trip charges on days they commute or travel to and from the airport.

If you don’t recognise a 13cabs charge, start by checking your ride history in the 13cabs app, your email or SMS receipts, and any recent taxi trips you or family members may have taken using your card. For trip details, fare queries, lost‑property questions, or billing issues, you can visit 13cabs.com.au or contact their customer service via the number on your receipt or by calling 13 2227 and requesting the Feedback or Customer Care team. Have the date, time, pick‑up/drop‑off locations, and the last four digits of the card used ready so they can locate the trip. If the charge still appears incorrect or unauthorised after speaking with 13cabs, you can then dispute it with your bank or card issuer, providing any correspondence and receipts as evidence.

Bank Statement Variations

12 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 13cabs.

  1. 13CABS 132227 ALEXANDRIA AU
  2. 13CABS 132227 COORPAROO D AU
  3. 13CABS 132227 MOONAH AU
  4. 13CABS 132227 OAKLEIGH AU
  5. 13CABS 132227 HELENSVALE AUS
  6. 13cabs Alexandria AU
  7. 13cabs Sydney ALEXANDRIA AUS
  8. Cabcharge *13cabs Alexandria AU
  9. Cabcharge *13cabs Alexandria AUS
  10. Cabcharge*13cabs 13cabs.com.au AUS
  11. Cabcharge*13cabs Alexandria AUS
  12. TAXI COMBINED 133300\9 13 ORIORDAN ST\AL

Frequently Asked Questions

Why do I see a 13cabs charge on my bank statement when I only took one taxi ride?

Depending on how you paid, you may see both a temporary pre‑authorisation and the final fare. When you tap or insert your card in the taxi or use an in‑app card, the system may place a higher hold (for example, a typical trip estimate) to confirm funds, then later settles to the exact fare. The pre‑authorisation should drop off after a few business days, leaving only the actual trip amount. Check a few days later to confirm whether the extra amount has disappeared.

What are typical 13cabs charge amounts and what extra fees might be included?

13cabs fares are metered and vary by city, distance, time of day, and any applicable surcharges, so there is no single standard amount. Your final charge can include the metered fare, booking fee, tolls, airport or rank fees, a late‑night or holiday surcharge (where applicable), and any tip you chose to add. Some states also allow a small card processing surcharge, which may appear as part of the same transaction. Compare your bank charge with the total shown on your printed or in‑app receipt.

Why is the 13cabs amount on my statement higher than the fare I remember?

The difference is usually due to tolls, airport or rank fees, card surcharges, or a tip that were added at the end of the trip. In some cases, if you made a stop or changed the destination, the meter continues to run and may result in a higher total than your initial estimate. Check your itemised receipt from the driver or in the 13cabs app to see a breakdown of the fare components. If it still looks incorrect, contact 13cabs customer service with your trip details so they can investigate and, if needed, adjust the fare.

Why do I see a pending or duplicated 13cabs charge on my card?

A pending 13cabs charge is often a pre‑authorisation the system uses to verify your card, and it can temporarily look like a duplicate transaction. One line will usually be the hold, and the other will be the final settled fare. The hold should automatically reverse within a few business days and will not be collected as an additional payment. If a pending amount actually settles as a second charge, contact 13cabs support or your bank to request a review and refund of any genuine duplicate.

How can I get a receipt or invoice for my 13cabs trip to verify the charge?

If you booked through the 13cabs app, you can usually access past trips and download receipts or have them emailed directly from the app’s Trip History or Receipts section. For rides booked by phone or street hail, ask the driver for a printed receipt at the end of the trip and keep it for your records. If you no longer have the receipt, you can contact 13cabs via 13 2227 or through the contact form at 13cabs.com.au with your trip date, approximate time, locations, and card details (last four digits) so they can locate and resend the invoice.

How do I dispute a 13cabs fare or request a refund for an incorrect charge?

First, contact 13cabs directly, as they can review the meter data, GPS records, and payment details for your specific trip. You can reach them via their customer care channels on 13 2227 or by using the feedback/support section on 13cabs.com.au, providing your receipt number or trip details and explaining why you believe the fare is wrong. If 13cabs confirms an error, they can usually process a partial or full refund back to your original payment method. If you cannot resolve it with them, you may then lodge a dispute with your bank or card issuer, referencing any correspondence you’ve had with 13cabs.

Can I save or manage my payment methods in the 13cabs app, and how does that affect charges?

Yes, the 13cabs app allows you to add and store a credit or debit card so you can pay automatically at the end of each trip. When you add a card, a small temporary authorisation may appear to verify the card; this is not a final charge and will drop off. Each completed ride booked with that account will then be charged to the saved card, so if family members or staff use your account, their trips may also appear as 13cabs transactions on your statement. To avoid unrecognised charges, keep your account details private or set up separate profiles where possible.

How do I contact 13cabs if I don’t recognise a charge or think my card was used fraudulently?

If you suspect a fraudulent or unrecognised 13cabs transaction, note the date, amount, and last four digits of the card, then call 13cabs on 13 2227 or reach out via the contact options listed at 13cabs.com.au. Ask them to search for the trip using your payment details so they can confirm the pickup location, time, and route. If the trip clearly wasn’t made by you or an authorised user of your card, they may advise you to report the matter to your bank and, if appropriate, to local authorities. You should also immediately cancel or replace your card through your bank to prevent further unauthorised taxi or other charges.

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