First Parking

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First Parking is an Australian-owned parking operator that provides flat‑rate casual, evening, weekend and monthly car parking across major CBDs, along with car park management services for property owners.

Brisbane, QLD, Australia
firstparking.com.au

About First Parking

First Parking is an Australian-owned parking operator that provides flat‑rate casual, evening, weekend and monthly car parking across major CBD locations, with a strong presence in Brisbane and other major cities. They manage secure, ticketless car parks that typically use license plate recognition or QR/barcode entry, allowing drivers to pay via pay stations, online, or mobile payment. In addition to serving everyday drivers and commuters, First Parking also offers car park management and revenue-sharing solutions for property and building owners.

A First Parking charge may appear on your bank or card statement when you use one of their car parks for casual (hourly or all‑day) parking, pre-booked parking, or a recurring monthly parking pass. You might see charges for early-bird, evening, or weekend flat rates, or for a lost ticket fee if you exited without a validated ticket. Some customers will see recurring monthly debits for ongoing parking subscriptions, and you may also see a small temporary authorization or pre‑authorisation if you used pay‑by‑card on entry or via an online portal, which is later adjusted to the final parking amount.

To verify a First Parking charge, first check the date and amount against times you may have parked in a CBD car park and look for any emailed booking confirmations or SMS receipts. If you created an online or app account, log in at firstparking.com.au to review your bookings, monthly passes, and transaction history. For questions or disputes, use the contact form on their website or the contact details listed on the signage or receipt from the specific car park; provide your vehicle registration, date and approximate time of parking, and a screenshot of the charge. Common issues—such as duplicate exits, incorrect plate entry, overstay fees, or cancellations of pre-bookings—are usually resolved by submitting supporting evidence (receipts, bank screenshots, or booking confirmations) to their support team.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to First Parking.

  1. FIRST* PARKING +61130017872 AU
  2. FirstParking CollinsStree AU
  3. FirstParking Melbourne AU
  4. FirstParking Sydney AU
  5. FirstParking Sydney AUS

Frequently Asked Questions

Why did I get a charge from First Parking on my card?

This charge usually appears when you’ve parked in a First Parking-operated car park and paid by credit/debit card at the pay machine, boom gate, or online. The amount will typically match a flat rate such as casual hourly parking, early-bird, evening, or weekend rates, or a daily maximum. If you have a monthly parking arrangement, it may be your recurring monthly fee. Review your recent visits to CBD car parks around the transaction date to confirm.

What are typical First Parking fees and why do amounts vary?

First Parking uses flat-rate pricing that can differ by location, time of day, and day of the week. Common patterns include early-bird or all‑day rates, evening and weekend flat rates, and capped daily maximums; these can range from budget off‑peak rates to higher CBD peak pricing depending on the site. To see current prices for a specific car park, visit firstparking.com.au and check that site’s rate board or onsite signage, as fees can change over time.

Why do I see a small or duplicate ‘pending’ charge from First Parking?

Some First Parking locations place a temporary card authorization (pre‑authorisation) when you tap or insert your card, to verify the payment method—this may show as a small or rounded amount while it’s pending. Once your final parking fee is calculated at exit or after your stay, the correct amount is captured and the temporary hold is automatically reversed by your bank. This can look like a duplicate charge for a short time, but the hold should drop off within a few business days depending on your bank’s processing times.

How do I cancel or change my First Parking monthly parking arrangement?

If you have a monthly parking pass or contract with First Parking, you generally need to manage it through the account or portal you used to sign up or by contacting their customer service team. Log into your account via firstparking.com.au (or the specific monthly parking portal link you were given) and look for options to cancel, pause, or change your plan before your next billing date. Many monthly arrangements bill in advance and require notice (often at least one billing cycle) to avoid being charged for the next month, so check your confirmation email or agreement for the exact terms.

How can I get a receipt or tax invoice for a First Parking charge?

If you paid at a pay station, a printed receipt or tax invoice is often offered at the time of payment, and you should keep this for your records. For online bookings or monthly parking, receipts and invoices are typically emailed to the address you registered with or available for download from your online account. If you no longer have the receipt, use the contact form at firstparking.com.au and provide your vehicle registration, car park location, date/time of parking, and the last four digits of the card used so they can look up and email you a copy.

How do I dispute a First Parking fee or request a refund?

If you believe you’ve been overcharged, charged twice, or billed in error, gather your evidence first—photos of your receipt or ticket, bank statement screenshots, and any booking confirmations. Then contact First Parking via the support or contact section at firstparking.com.au, or use the contact details shown on the car park signage, explaining the issue and attaching supporting documents. Their team can investigate plate recognition logs and payment records and, if an error is confirmed, process an adjustment or refund back to your original payment method. Note that unpaid notices or enforcement fees may follow different dispute procedures outlined on the notice itself.

I don’t remember parking with First Parking—could this be linked to a pre-booking or third-party app?

Yes, some First Parking sites can be reserved or paid for through online pre-booking systems or third‑party parking platforms, but the charge on your bank statement may still appear under “First Parking” or a similar descriptor. If you booked parking in advance for an event, CBD visit, or trip, check your email for booking confirmations around the date of the charge. Also confirm with family members or employees who may use a shared vehicle or card, as they may have used a First Parking facility without you present.

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