Translink

Transit90% confidence

Translink is the Queensland Government public transport agency that manages and coordinates buses, trains, ferries and trams across Queensland, including ticketing and contactless card payments.

Brisbane, Queensland, Australia
translink.com.au
Owned by Department of Transport and Main Roads, Queensland Government

About Translink

Translink is the Queensland Government’s public transport agency, responsible for planning, coordinating and managing buses, trains, ferries and trams across much of Queensland, including South East Queensland and selected regional areas. Through its go card smartcard system and newer contactless payments, Translink provides integrated ticketing so passengers can use one payment method across multiple transport modes. The agency also offers journey planning tools, real-time service information, and fare and zone details via its website (translink.com.au), mobile apps and customer service channels.

A Translink charge on your bank statement usually relates to public transport fares paid with a contactless bank card (credit/debit), mobile wallet (Apple Pay, Google Wallet, etc.), or online payments connected to your go card. Common scenarios include individual trip fares, daily or accumulated charges for multiple trips, topping up a go card balance online, or setting up automatic top-ups. You may also see pending or temporary authorisation amounts when you first tap on with a card, when adding a new payment method, or when Translink completes daily fare calculations after all your trips for the day are processed.

If you’re unsure about a Translink charge, start by checking your recent travel dates and times against the transaction date, and review your trip history in your go card or contactless travel account (if available). You can view and manage your details at translink.com.au or via the Translink app, and you can contact Translink directly by calling 13 12 30 or using the feedback/contact forms on their website. For most billing issues—such as being charged the wrong fare, duplicate charges or problems with online top-ups—Translink can investigate and adjust fares or advise you how to seek a refund, while disputed card transactions may need to be raised with your bank if they cannot match the charge to any travel or top-up activity.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Translink.

  1. BROADBEACH NORTH STA\OPP GOLD COAST CONV

Frequently Asked Questions

Why do I see a Translink charge on my card when I used my go card, not my bank card?

If you travelled using a go card that you recently topped up online or via the Translink website/app, the charge on your bank statement will show as Translink because that is the merchant processing the top-up. The transport gates and readers only deduct value from your go card, but the money you used to add credit (for example, with a Visa or Mastercard) will appear as a Translink transaction. Check your go card transaction history on translink.com.au to confirm that the top-up matches the amount and date on your bank statement.

How are fares charged when I tap on with a contactless bank card or mobile wallet?

When you use a contactless bank card or device (instead of a go card), Translink records each tap on and tap off, then calculates your fares—often as a combined total for the day or after your final trip. Your bank statement may show a single aggregated charge for multiple journeys, rather than one charge per trip. Depending on your bank, you might also see a small pending or temporary authorisation before the final fare amount is posted.

Why do I have multiple small Translink charges on the same day?

Multiple Translink charges on the same day usually mean you made several separate journeys or top-ups. If you’re using contactless, some banks list each completed fare separately, while others group them, so what you see can vary by card issuer. Log into your online Translink account or check your go card/contactless travel history to match each charge to a specific trip or top-up.

Does Translink offer subscriptions or passes that could create recurring charges?

Translink does not typically use a monthly subscription model; most travel is charged on a pay-per-trip basis using go card, contactless payments, or paper tickets. However, if you set up automatic top-ups on your go card, you may see recurring Translink charges whenever your balance falls below your chosen threshold. You can adjust or cancel automatic top-ups by logging into your account at translink.com.au or by contacting Translink on 13 12 30.

How can I cancel or change an automatic top-up linked to my go card?

To cancel or modify an automatic top-up, sign in to your account at translink.com.au, go to your go card settings, and update or disable the auto top-up option. Any scheduled or threshold-based top-ups will stop once you confirm the change. If you need assistance or no longer have access to your online account, call Translink on 13 12 30 or visit a staffed Translink location for help.

How do I request a refund or fare adjustment for a Translink charge I think is incorrect?

If you believe you’ve been overcharged—for example, due to a missed tap off, a system error, or a duplicated charge—contact Translink first. You can submit a fare review or refund request via the feedback/contact section on translink.com.au, through the Translink app, or by calling 13 12 30 and providing details of the trip, card used and transaction date. Translink will investigate and, if an error is confirmed, may credit your go card, adjust your contactless fare, or advise how any refund will be processed back to your bank card.

Why is there a small $0–$10 Translink authorisation or pending charge on my account?

Some banks display a small temporary authorisation when you first use a card for contactless transit or when you add a card for online top-ups, to confirm the card is valid. This is not a completed fare and should either drop off or be replaced by the actual fare amount once Translink finalises your travel charges. These holds typically clear within a few business days; if they remain or convert to a posted transaction that doesn’t match any travel, contact both Translink and your bank to investigate.

How can I contact Translink about a charge or view my travel history?

You can view go card and some contactless travel history by logging into your account at translink.com.au or via the Translink app, where you’ll see recent trips, fares and top-ups. For billing questions, call Translink’s customer service on 13 12 30 (within Australia) or use the online feedback/contact forms on their website. Provide the last four digits of the card used, the transaction date, amount and any reference number shown on your bank statement to help them locate the charge quickly.

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