24 Seven

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24 Seven is an independent, family-owned Australian chain of 24/7 roadhouses offering BP fuel, EV charging, convenience items, and in-house prepared meals and barista coffee at locations across South Australia and New South Wales, including Port Wakefield. Their sites serve travellers and locals as combined fuel, food, and rest stops along major highways.

Greater Sydney, New South Wales, Australia
24sevengroup.com.au

About 24 Seven

24 Seven is an independent, family‑owned Australian chain of 24/7 service stations and highway roadhouses operating primarily across South Australia and New South Wales, including sites in Greater Sydney and locations such as Port Wakefield. Their sites typically offer BP-branded fuel (unleaded, premium, and diesel), truck‑friendly facilities, EV charging at selected locations, and a full convenience store with groceries, snacks, drinks, and travel essentials. Many 24 Seven roadhouses also feature in‑house prepared hot meals, grab‑and‑go food, and barista‑made coffee aimed at long‑haul drivers, commuters, and local residents.

A 24 Seven charge may appear on your bank or credit card statement when you purchase fuel, food, coffee, or convenience items at one of their 24/7 locations, or when you use pay‑at‑pump facilities. You might see a charge for a single transaction, multiple same‑day charges if you made separate stops, or a temporary authorization hold if you paid at the pump or used certain debit/credit cards. Some customers also see a larger pending amount (a pre‑authorisation) that later adjusts down to the final fuel purchase once the bank processes it. 24 Seven does not generally operate consumer subscription services; most charges are one‑off purchases related to travel and fueling.

To verify a 24 Seven charge, start by checking the date, location, and amount against your recent fuel stops or highway trips, and look for receipts in your email, glovebox, or digital wallet if you used contactless payment. If you still have questions, visit 24sevengroup.com.au and use the contact details or enquiry form, or call the site directly using the phone number shown on your receipt or on the store’s Google listing. For disputed transactions, your bank may ask you to first attempt to resolve it with the site (for example, in cases of incorrect amounts, duplicate charges, or pre‑authorisations not releasing); having the transaction date, approximate time, vehicle registration, and the last four digits of your card ready will help the site and your bank investigate more quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 24 Seven.

  1. 24 SEVEN PORT WAKEFI PORT WAKEFIEL AUS

Frequently Asked Questions

Why did 24 Seven charge me more than the amount shown on the fuel pump?

If you paid at the pump or used a debit/credit card, you may first see a higher temporary pre‑authorisation amount (for example, a standard limit for fuel purchases) on your online banking. Once the transaction settles, this amount is adjusted to match the actual fuel cost shown on the pump, and the difference is released by your bank. If the pending amount does not correct within a few business days, contact your bank and the specific 24 Seven site with your receipt details for review.

Do 24 Seven service stations have subscriptions or recurring charges?

24 Seven generally operates on a pay‑per‑purchase basis for fuel, food, and convenience items, and does not typically offer consumer subscription plans. If you see recurring charges, check whether a fleet, business fuel card, or third‑party service (such as a roadside assistance or fleet management provider that uses 24 Seven stations) is involved. In those cases, the recurring billing terms will come from that third party rather than directly from 24 Seven.

Why do I see a small or odd‑amount 24 Seven transaction (like $1 or a rounded amount) on my statement?

Some banks display a small temporary charge or a rounded pre‑authorisation amount when your card is first used or verified at a 24 Seven pay‑at‑pump terminal or POS terminal. This is a security hold used to confirm your card is valid and will be reversed or adjusted to the final purchase amount when the transaction is completed. These holds normally drop off within a few business days, depending on your bank’s policies.

How can I get a tax invoice or copy of my 24 Seven receipt?

If you requested a tax invoice at the time of purchase, it will be printed on your in‑store or pump receipt and may also show the ABN of the operating entity for that specific site. If you’ve lost your receipt, contact the relevant 24 Seven location (using details from 24sevengroup.com.au or Google Maps) with the date, approximate time, amount, and last four digits of your card so staff can try to locate the transaction and reissue a tax invoice. Some sites may require you to visit in person or email a request for record‑keeping reasons.

What should I do if I think I have a duplicate or incorrect 24 Seven charge?

First, compare the charges on your statement to your actual visits—if you made multiple stops in a day (fuel plus food/coffee), they may have been processed as separate transactions. If an amount appears to be truly duplicated or incorrect, contact the specific 24 Seven site with your statement screenshot and any receipts so they can check their POS records. If the site confirms an error, they can usually process a refund back to the original payment method; otherwise, you can raise a formal dispute with your bank or card issuer.

How do I request a refund from 24 Seven for a card payment?

Refunds are handled directly by the site where you made the purchase, not centrally through the website. Visit or call the location shown on your receipt with details of the transaction (receipt number, date/time, amount, last four digits of your card) and explain the issue, such as overcharge, incorrect fuel amount, or mistaken transaction. If approved, staff will process a refund to the same card; banks may take several business days to display the returned funds.

Can I pause or cancel a 24 Seven account or fuel card linked to my charges?

If your charges are linked to a business or fleet fuel card (for example, a BP or third‑party fleet card accepted at 24 Seven sites), you’ll need to manage cancellations and card blocks through that card provider, not directly with 24 Seven. For store‑specific charge accounts offered to local businesses or transport operators, contact the site or head office using the details on 24sevengroup.com.au to request that the account be paused, cancelled, or that a misplaced card be blocked. Always notify your bank or card issuer immediately if you suspect a card has been lost or used without your permission.

How can I contact 24 Seven about a charge on my bank statement?

Go to 24sevengroup.com.au to find location details, or check your receipt or bank statement description for the suburb or site name (for example, Port Wakefield or a Greater Sydney suburb) and search that site on Google Maps. You can then call the site directly using the listed phone number, or use the contact or enquiry form on the website for non‑urgent billing questions. When you reach out, have your transaction date, time window, amount, card type, and the last four digits of your card ready so staff can locate the transaction quickly.

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