OTR

Gas Station95% confidence

OTR (formerly On The Run) is an Australian chain of petrol stations and 24/7 convenience stores offering fuel, groceries, hot food, coffee, and other everyday essentials.

Adelaide, South Australia, Australia
otr.com.au
Owned by Viva Energy

About OTR

OTR (On The Run) is a major Australian network of petrol stations and 24/7 convenience stores, headquartered in Adelaide, South Australia. Many OTR locations combine fuel with a convenience store offering groceries, snacks, coffee, hot food, bakery items, and essentials like phone chargers and toiletries. Selected stores also host partner brands such as Hungry Jack’s, Subway, Guzman y Gomez, Krispy Kreme, and C Coffee, allowing customers to refuel their vehicles and themselves in one stop. OTR operates primarily throughout South Australia, with a growing presence in Victoria and other states, and supports mobile payments and loyalty programs via the OTR app and OTR Rewards.

An OTR charge may appear on your bank or card statement when you purchase fuel, food, drinks, or convenience items at one of their service stations or in-store restaurants. If you pay at the pump, you may see a temporary pre-authorisation hold (often a fixed amount like AU$1, AU$40, AU$80 or AU$100) before the final transaction settles for the actual fuel amount. You might also see charges related to app-based payments through the OTR app, OTR Rewards-linked purchases, or repeat visits that look similar if you regularly buy fuel or coffee. OTR does not typically sell subscription services, so most charges are one-off retail transactions or fuel purchases, though frequent purchases can appear as recurring if you visit regularly around the same time each week.

To verify an OTR charge, first match the transaction date and amount with any fuel or in-store purchases you made at an OTR or co-located brand (e.g., Hungry Jack’s, Subway, C Coffee) around that time. Check receipts in your email, your banking app, or within the OTR app’s transaction history if you used mobile payment or loyalty scanning. If you still have questions, you can visit otr.com.au and use the Contact or Customer Feedback form, or call their customer service number listed on the site or on your fuel receipt, providing the last four digits of your card, the transaction date, amount, and store location. For incorrect or duplicate charges, OTR typically investigates with the store in question and, if an error is confirmed, arranges a reversal or refund to your original payment method.

Bank Statement Variations

15 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to OTR.

  1. ON THE RUN APP KENSINGTON P AU
  2. ON THE RUN APP KENSINGTON PA AUS
  3. OTR ABERFOYLE PARK 963 ABERFOYLE PAR AUS
  4. OTR HARBOURTOWN DT 723\TAPLEYS HILL ROAD
  5. OTR HARBRTOWN 7232 WEST BEACH AUS
  6. OTR HORSHAM WILSON ST\95 WILSON STREET\H
  7. OTR KATHERINE KATHERINE SO AU
  8. OTR KINGSWOOD 7213 KINGSWOOD AUS
  9. OTR MOTORSPORT PARK TAILEM BEND AU
  10. OTR MOTORSPORT PARK 78 TAILEM BEND AUS
  11. OTR PINNAROO PINNAROO AU
  12. OTR PINNAROO 5148 PINNAROO AUS
  13. OTR PORT WAKEFIELD RD\859 885 PORT WAKEF
  14. OTR ST KILDA MARINA ST KILDA AU
  15. OTR WOODVILLE WEST 5 WOODVILLE AUS

Frequently Asked Questions

Why do I see an OTR charge on my bank statement after buying fuel at the pump?

When you pay for fuel at the pump at OTR, the terminal may place a temporary pre-authorisation hold on your card (commonly AU$1 or a higher preset limit such as AU$40–AU$100) to confirm the card is valid. Once you finish refuelling, the actual amount of fuel you pumped replaces this hold. The final settled amount should match the fuel cost on the pump/receipt, and the original hold will drop off within a few business days, depending on your bank.

What are typical amounts I might be charged by OTR?

Common OTR charges include fuel purchases ranging from small top-ups (e.g., AU$20–AU$40) to full tanks (often AU$80–AU$200, depending on vehicle and fuel prices). In-store purchases such as coffee, snacks, or fast food can range from just a few dollars to AU$30–AU$60 if you’re buying meals or multiple items. If you see a round number like AU$40, AU$80, or AU$100 associated with pay-at-pump, this may be a pre-authorisation rather than the final sale.

Does OTR have subscriptions or recurring payments that could show up every month?

OTR does not typically offer subscription services that bill your card automatically each month; most transactions are pay-as-you-go fuel or retail purchases. However, if you visit the same OTR location regularly for fuel or coffee, your statement may show similar amounts on similar dates, which can look like a subscription. Checking your receipts or OTR app history can confirm these are individual visits rather than a recurring plan.

How can I get a copy of my receipt or verify a specific OTR transaction?

If you paid in-store, you can return to the same OTR location with the transaction date, time, and approximate amount; staff can often reprint or look up a receipt from their system. For payments made using the OTR app or OTR Rewards, log into the app and check your transaction or rewards history for itemised details. You can also contact OTR customer service via the contact form at otr.com.au with the date, time, location, and last four digits of your card to request a transaction lookup.

How do I dispute an incorrect or duplicate OTR charge or request a refund?

Start by contacting OTR directly, either by visiting the store where the purchase occurred or by using the support/contact form at otr.com.au and selecting the appropriate billing or payment issue category. Provide the transaction date, amount, store location, and a copy of your bank statement line (with sensitive details obscured) so they can investigate. If OTR confirms an error (such as a duplicate charge or incorrect amount), they will usually process a refund back to your original payment method; if you cannot resolve it with them, you may then raise a dispute with your bank or card issuer.

Can I cancel or stop OTR from charging my card in the future?

Because OTR transactions are typically one-time purchases, there is no ongoing subscription to cancel. To prevent future charges, simply avoid using that card at OTR locations or remove the card from your OTR app or digital wallet if you’ve stored it there. If you suspect unauthorised use of your card at OTR, contact your bank immediately to block the card and request a replacement, and then report the suspicious transaction to OTR so they can investigate.

Why is there both a pending OTR transaction and a final OTR charge on my statement?

Some banks display the original authorisation (pending) and the final settled charge as two separate lines temporarily. With pay-at-pump or some in-store card payments, OTR requests an initial authorisation, then the transaction later settles for the exact purchase amount. The pending authorisation should disappear automatically once the final charge posts; you are not actually charged twice, even if both lines appear for a short period.

How can I contact OTR about a charge if I don’t remember which store I visited?

If you don’t recall the exact store, check the transaction description: many banks include a short location code or suburb linked to the OTR site (for example, “OTR PROSPECT SA” or similar). Use this to narrow down the store on the locations page at otr.com.au, then call the store or use the general contact form on the website describing the time, date, and amount of the charge. If you paid via the OTR app, you can also log in and look for the transaction in your account history, which usually notes the specific store visited.

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