Puma Energy

Gas Station90% confidence

Puma Energy is a multinational mid- and downstream oil company that supplies, stores, refines, distributes and retails fuel and other petroleum products through a network of service stations and terminals worldwide.

Singapore, Singapore
pumaenergy.com
Owned by Trafigura Group

About Puma Energy

Puma Energy is a global energy company focused on the supply, storage, distribution, and retail sale of fuel and petroleum products. Headquartered in Singapore, Puma Energy operates a large network of branded service stations, fuel terminals, and depots across Latin America, Africa, Europe, the Middle East, and Asia-Pacific. At retail locations, customers typically purchase gasoline, diesel, lubricants, and convenience-store items such as snacks, beverages, and basic groceries. Many Puma Energy stations also offer car care products, car wash services, and may support fleet and fuel card programs through local partners.

A Puma Energy charge may appear on your bank or card statement when you buy fuel at a Puma-branded gas station, make an in-store purchase, or use related services like car washes or lubricants. The transaction descriptor often includes terms like “PUMA ENERGY,” “PUMA SERVICE STATION,” or a local station name and city. You may also see temporary authorization holds (often higher than your actual purchase amount) when paying at the pump, which are later adjusted to the exact amount you pumped. Fleet cards or business accounts managed through partners can also process recurring or batch charges under the Puma Energy name or a local affiliate.

If you’re unsure about a Puma Energy charge, start by checking the transaction date, location, and amount against any recent fuel or convenience store purchases, including those made by additional cardholders on your account. Look for a matching receipt in your car, email, or mobile wallet. To resolve questions, you can contact the specific Puma Energy station (phone number usually appears on pump decals or receipts) or use the contact details at pumaenergy.com to reach regional customer support. If the charge still looks unfamiliar or incorrect, contact your bank or card issuer to dispute the transaction or ask about pending authorization holds that haven’t yet settled to the final amount.

Bank Statement Variations

10 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Puma Energy.

  1. PUMA BUSSELTON BUSSELTON AUS
  2. PUMA CASINO\37 JOHNSTON STREET\CASINO\24
  3. PUMA EDMONTON EDMONTON AUS
  4. PUMA ENERGY ALEXANDE ALEXANDER HEI AUS
  5. PUMA ENERGY GLENFIEL GLENFIELD AUS
  6. PUMA ENERGY KIARA KIARA AUS
  7. PUMA ENERGY MORANBAH MORANBAH AUS
  8. PUMA ENERGY TEA GARD TEA GARDENS AUS
  9. PUMA MADELEY LANDSDALE AUS
  10. PUMA YANCHEP\CNR KAKADU/YANCHEP BEACH RD

Frequently Asked Questions

Why did I see a higher pending amount from Puma Energy than the fuel I actually bought?

When you pay at the pump, Puma Energy (like many fuel retailers) may place a temporary authorization hold on your card to confirm it has sufficient funds. This hold can be a preset amount (for example, the equivalent of a typical full tank in your country) and may be higher than your final purchase. Once the transaction completes, the hold is adjusted to the exact amount of fuel and items you bought, usually within a few hours to a few business days depending on your bank. If a hold doesn’t clear after several days, contact your bank or card issuer for an update.

What types of purchases typically appear as a Puma Energy charge on my statement?

Common Puma Energy charges include fuel purchases (gasoline or diesel), convenience store items, lubricants, and services such as car washes at Puma-branded stations. In some regions, charges may also come from using a Puma-linked fleet or fuel card, or from bulk fuel deliveries to businesses. The descriptor may include the station’s city or country and sometimes a store number. Review the location details on your statement to match them with where you last refueled.

I don’t recognize a Puma Energy transaction amount—how can I verify what it was for?

First, check whether you or any authorized users on your card refueled or shopped at a Puma-branded station on or around the transaction date. Compare the charge amount and location to paper receipts, email confirmations, or entries in your mobile wallet. If you still can’t identify it, call the station directly (if the location is listed on your statement) or use the contact form or regional phone numbers on pumaenergy.com to ask for a receipt lookup using the date, time, and last four digits of your card. If the merchant cannot locate the transaction or it appears fraudulent, immediately contact your bank or card issuer to report and dispute the charge.

Does Puma Energy have subscriptions or recurring billing that could appear every month?

Puma Energy does not typically offer consumer “subscriptions” like streaming or app services, but recurring charges can occur through fleet, fuel card, or business credit arrangements managed with Puma or its partners. These accounts may bill periodically (e.g., weekly or monthly) for all fuel and in-store purchases accumulated on the account. If you see regular Puma Energy charges, check whether your company vehicle or fleet card is tied to your personal account or whether a family member is using a linked card. For details or to change billing arrangements, contact the fleet card provider or the regional Puma Energy support office listed on pumaenergy.com.

How can I get a refund or correction for an incorrect Puma Energy charge?

If you were overcharged at a Puma station (for example, incorrect pump amount or duplicated transaction), keep your receipt and visit or call the station as soon as possible to request a correction. In many cases, the station can process a partial or full refund directly back to your card once they verify the error. If the station cannot assist or you are not in the same country, contact Puma Energy via the regional contact details on pumaenergy.com with transaction information (date, amount, last four digits of the card, and station location). You should also notify your bank or card issuer, particularly if you suspect fraud, so they can initiate a formal dispute if needed.

Why do I see multiple Puma Energy charges on the same day?

Multiple same-day charges can happen if you made more than one stop (for example, separate fuel and in-store purchases) or if an initial pay-at-the-pump transaction was followed by an adjusted settlement. Sometimes, an authorization hold and the final charge may briefly appear at the same time before the hold is released. Review your receipts to see whether you made distinct purchases, such as two refuels or a fuel purchase plus convenience items. If there are duplicate settled charges for the same amount and time, contact the station or your bank to investigate and request a correction.

How do I contact Puma Energy about a charge I don’t recognize?

Start by checking your statement for the location name or city listed with the Puma Energy charge, then search online for that station’s phone number and call them with your transaction details. If the location is unclear, go to pumaenergy.com and use the “Contact” or “Locations” section to find regional customer service phone numbers or contact forms. Provide as much information as possible—date, approximate time, amount, currency, and last four digits of your card—so they can look up the transaction. If you believe the charge is fraudulent, contact your bank or card issuer immediately in addition to reaching out to Puma Energy.

Can I cancel or stop future Puma Energy charges on my card?

Puma Energy charges are usually one-time transactions for fuel or in-store purchases, so there is no ongoing subscription to cancel. If your card is linked to a fleet or fuel card program that regularly bills under Puma Energy or a partner’s name, you’ll need to contact your employer, fleet program administrator, or the card provider to change or cancel that account. To prevent any future unauthorized charges, you can also ask your bank or card issuer to replace your card and update any legitimate recurring payments you still need elsewhere.

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