EG Group

EG Group is a global operator of fuel and convenience retail sites headquartered in Blackburn, England, with service stations across Europe, the United States, and Asia-Pacific, including Australia. In Australia, EG operates EG-branded fuel stations and convenience stores, often co-located with major supermarket partners and quick-service restaurants. A charge with an EG descriptor tied to Chipping Norton, New South Wales, usually refers to a specific EG-operated service station where you may have purchased fuel, in-store items, car wash services, or other forecourt products.

This charge may appear on your bank or card statement after you pay for petrol/diesel, snacks and drinks, groceries, tobacco products, car care items, or services such as a car wash or LPG at an EG service station. Transactions can be one-time purchases (for a single fuel fill-up or shop visit) or part of recurring spending if you regularly fuel at the same location. In some cases you might see a temporary pre-authorisation (often a round-number amount) when you pay at the pump, which is later adjusted to the actual purchase value once the transaction is finalised. If you used a digital wallet (Apple Pay, Google Pay, etc.), the descriptor may still show as EG Group or EG followed by the suburb name (e.g., Chipping Norton NSW).

If you don’t immediately recognise the charge, start by checking recent fuel stops or convenience store visits around the transaction date, and look for an EG-branded or co-branded service station receipt in your car, email, or loyalty app. Compare the exact amount and date against your fuel gauge or any in-store purchases. For detailed questions or to dispute a charge, contact EG Group via the contact or customer service section at eg.group, or use the phone number listed on the specific station receipt or on signage at the site. If you suspect an error or fraud and cannot resolve it with the station or EG customer support, contact your bank or card issuer promptly to raise a dispute or block the card if needed.