Adelaide Independent Taxis

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Adelaide Independent Taxis is a taxi and transport service provider offering metered cab services and accessible transport in the Adelaide metropolitan area and surrounds.

Mile End, South Australia, Australia
aitaxis.com.au

About Adelaide Independent Taxis

Adelaide Independent Taxis is a locally owned taxi and transport provider servicing the Adelaide metropolitan area and surrounding regions from its base in Mile End, South Australia. Operating 24/7, they offer standard metered cabs, maxi-taxis for groups, wheelchair-accessible vehicles, airport transfers, and pre-booked services for events, corporate accounts, and NDIS/passenger-assist transport. Bookings can typically be made via phone, their website (aitaxis.com.au), or compatible booking apps, and fares are regulated under South Australian transport rules with extras such as booking fees, tolls, and surcharges where applicable.

A charge from “Adelaide Independent Taxis” or a similar descriptor may appear on your bank or card statement after you take a taxi trip, airport transfer, or pre-booked ride within the Adelaide area. You might see charges for metered fares, late-night or public holiday surcharges, booking or service fees, or additional amounts for waiting time and extra passengers. In some cases, a small pre-authorization hold may be placed on your card when you book or start a trip to confirm payment, with the final charge adjusting to the actual metered fare. If you used a card stored in a ride-booking app linked to Adelaide Independent Taxis, the billing may appear a day or two after the trip or as a consolidated amount.

If you’re unsure about a charge, first check recent taxi trips you or a family member may have taken in the Adelaide area, including airport transfers or rides booked on your behalf by a hotel or medical/NDIS service. Compare the transaction date and amount with your trip receipts, SMS/email confirmations, or app trip history. To query or dispute a fare, contact Adelaide Independent Taxis directly via their website (aitaxis.com.au) or their booking/customer service line, providing the date, approximate time, pick-up/suburb, and the last four digits of the card used; they can usually locate the trip and issue adjusted charges or refunds where warranted. You can also ask your hotel, clinic, or corporate travel desk whether they arranged a cab through Adelaide Independent Taxis using your card details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Adelaide Independent Taxis.

  1. INDEPENDANT 132211\99 HENLEY BEACH RD\MI

Frequently Asked Questions

Why do I see a charge from ADELAIDE INDEPENDENT TAXIS on my bank statement?

This charge usually relates to a taxi trip you (or someone using your card) took in the Adelaide metropolitan area, such as a ride from the airport, CBD, or suburbs. The amount typically includes the metered fare plus any applicable booking fee, surcharges (e.g., late-night, public holiday), and extra charges for waiting time or additional passengers. If your hotel, workplace, or service provider booked a cab for you and used your card, the payment may also appear directly under Adelaide Independent Taxis rather than the intermediary.

What are typical amounts I might be charged by Adelaide Independent Taxis?

Trip charges vary depending on distance, time of day, and waiting time, as fares are metered under South Australian regulations. Short inner-city trips might be in the range of AUD $15–$30, while airport or outer-suburb trips can be significantly higher. You may also see separate or higher amounts if multiple trips were completed on the same day or if tolls, surcharges, or a booking fee were added. Always refer to your trip receipt for a breakdown of the actual fare and extras.

Why is there a small or duplicate ‘pending’ charge from Adelaide Independent Taxis?

Adelaide Independent Taxis or its payment processor may place a temporary pre-authorization hold on your card when you book or start a trip to confirm funds, which can appear as a small or duplicate pending transaction. Once the final metered fare is processed, the authorization hold is usually released automatically within a few business days. If a pre-authorization remains on your statement after 7–10 days, contact your bank and Adelaide Independent Taxis with the transaction details so they can investigate and assist in having the hold released.

Can Adelaide Independent Taxis charge me automatically or on a recurring basis?

Adelaide Independent Taxis generally charges per trip, not as a monthly subscription, so you should not see recurring automatic debits unless you have a corporate, account, or regular booking arrangement. If you’ve stored your card in a booking app or with an account managed through Adelaide Independent Taxis, each trip you take can be billed to the saved card without re-entering details. Review your email/app trip history or any corporate or NDIS transport statements to confirm whether multiple recent rides were billed to the same card.

How do I get a copy of my taxi receipt or fare breakdown?

If you paid in-vehicle, the driver can typically print or provide an electronic receipt at the end of the trip; many EFTPOS terminals also offer email or SMS receipts. For trips booked via a partner app or corporate/NDIS account, you can usually access your trip history and receipts through that platform or by contacting your account administrator. If you no longer have the receipt, contact Adelaide Independent Taxis through aitaxis.com.au or their booking line with the trip date, approximate time, pick-up location, and the last four digits of your card so they can attempt to retrieve the fare details.

How do I dispute a fare or request a refund from Adelaide Independent Taxis?

Start by gathering all details about the trip: date and time, pick-up and drop-off locations, taxi number (if known), receipt or EFTPOS slip, and the amount charged. Then contact Adelaide Independent Taxis through their website (aitaxis.com.au) or by phone, explaining the issue (e.g., overcharge, double charge, incorrect surcharge). They can review the meter data and payment record and, if an error is confirmed, arrange an adjustment or refund back to your card. If you cannot resolve it directly, you can also raise a dispute with your bank, providing your correspondence and receipts as evidence.

How can I contact Adelaide Independent Taxis about a charge on my card?

You can reach Adelaide Independent Taxis customer service via their main booking number (commonly listed as 13 22 11 within Australia) or by using the contact form or details provided on aitaxis.com.au. When you contact them, have your transaction date, amount, card type, and the last four digits of the card ready so they can locate the payment in their system. If the trip was arranged through a hotel, medical provider, or corporate account, it also helps to mention that organisation’s name and any booking reference you were given.

What should I do if I don’t recognise any taxi trips in Adelaide but was still charged?

First check with family members or colleagues who may have access to your card to confirm they didn’t use a taxi in Adelaide during the period in question. Also review any recent travel to Adelaide, hotel stays, medical or NDIS appointments, or events where a cab might have been booked for you and paid via your card. If you still believe the charge is unauthorised, immediately contact your bank to report potential card misuse and then notify Adelaide Independent Taxis with the transaction details so they can check for any suspected fraudulent use of their payment systems.

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