Aerial Capital Group

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Aerial Capital Group is an Australian and New Zealand transport and communications company that operates taxi, hire-car and shuttle fleets and provides dispatch, call centre and telecommunications services to the transport industry.

Fyshwick, Australian Capital Territory, Australia
aerialcapitalgroup.com.au

About Aerial Capital Group

Aerial Capital Group is a transport and communications company based in Fyshwick, ACT, Australia, operating taxi, hire-car, and shuttle services across regions of Australia and New Zealand. They provide the booking, dispatch, and call-centre infrastructure behind several local taxi brands and fleets, enabling passengers to book rides via phone, mobile apps, web bookings, or street hail. In addition to passenger transport, Aerial Capital Group also supplies telecommunications and dispatch solutions to other transport operators.

A charge from Aerial Capital Group on your bank or card statement typically relates to a taxi, hire-car, or shuttle trip you recently took, or one that was booked on your behalf. This can include metered taxi fares, airport transfers, pre-booked corporate or account jobs, surcharges (such as booking fees, tolls, or airport fees), and tips or gratuities added via card. You may also see temporary authorization holds when you add a card to a taxi app, pre-authorize payment in a vehicle, or book in advance; these are usually adjusted to the final fare once the trip is completed or released if the trip is not taken.

If you don’t recognize an Aerial Capital Group charge, start by checking recent taxi or shuttle rides taken by you or family members with access to your card, including airport trips, late-night rides, or bookings made through hotel concierges. Look for email or SMS receipts from the relevant taxi service or app, and compare the date, amount, and location with the time of travel. For questions or disputes, contact Aerial Capital Group through the support or contact section of their website (aerialcapitalgroup.com.au), providing the charge date, exact amount, and the last four digits of the card used; they can usually trace the trip, send a copy of the receipt, correct overcharges, or advise on next steps if you suspect fraud.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Aerial Capital Group.

  1. AERIAL CG 132227 FYSHWICK AU
  2. AERIAL CG 132227 CANBERRA ACT AUS
  3. AERIAL CG 132227 FYSHWICK AUS
  4. AERIAL TRANSPORT\24 KEMBLA STREET\FYSHWI

Frequently Asked Questions

Why was I charged by Aerial Capital Group after a taxi or shuttle trip?

Aerial Capital Group processes payments for taxi, hire-car, and shuttle trips booked through their networks and partner fleets. The amount you see usually reflects the metered fare plus any extras such as booking fees, tolls, airport surcharges, card surcharges (where applicable), and any tip you approved in the vehicle or app. In some cases, hotel, event, or corporate bookings are also handled through Aerial’s systems, so the charge may be linked to a ride arranged on your behalf.

Why is the Aerial Capital Group charge higher than the fare I remember?

The final charge can be higher than the base fare if additional items were added, such as tolls, airport or late-night surcharges, extra waiting time, or a gratuity you selected on the payment terminal or app. Some regions also apply a small card or booking fee, which will be itemized on your receipt. If the difference seems incorrect, request a copy of the trip receipt via the taxi app or by contacting Aerial Capital Group with the charge details so they can verify the breakdown.

Why do I see two Aerial Capital Group amounts, including a small or odd authorization?

When you pay by card in a taxi or via an app linked to Aerial Capital Group, the system may place a temporary preauthorization hold to confirm your card. This hold can differ slightly from the final fare and may appear as a separate pending transaction. Once the trip is completed and the actual fare is charged, the original hold is automatically adjusted or released, typically within a few business days depending on your bank.

How can I get a receipt or tax invoice for an Aerial Capital Group trip?

If you booked via a taxi app connected to Aerial Capital Group, you can usually download receipts from the ‘Trips’ or ‘History’ section of the app. For trips booked by phone or hailed on the street, you may have been offered a printed or SMS receipt at the end of the journey. If you no longer have it, contact Aerial Capital Group through their website with the trip date, pick-up suburb, approximate time, and the last four digits of your card, and they can often locate and email a tax invoice.

How do I dispute an incorrect Aerial Capital Group charge or request a refund?

First, gather your evidence—such as the receipt, screenshots from the app, or notes on the pick-up and drop-off locations—and compare it with the amount charged on your statement. Then contact Aerial Capital Group via the support information on aerialcapitalgroup.com.au, providing the date, amount, and card details (last four digits only) so they can look up the transaction. If they confirm an overcharge or duplicate payment, they can process an adjustment or refund; if they cannot locate the trip or suspect fraud, they will advise you to also contact your bank or card issuer.

Can Aerial Capital Group make recurring or subscription-style charges to my card?

Aerial Capital Group primarily processes one-time charges for individual trips rather than subscriptions. However, if you have a corporate, business, or account-based arrangement with a taxi network they service, you might see periodic consolidated charges or account settlements processed under their name. If you are seeing regular, scheduled charges you don’t expect, contact Aerial Capital Group to confirm whether they relate to an account facility, and if not, notify your bank in case your card details have been misused.

How do I resolve a charge for a trip I don’t remember taking with Aerial Capital Group?

Start by checking whether a family member, colleague, or someone else with access to your card used it for a taxi or shuttle ride around the date of the charge. Also review email or SMS confirmations from hotels, events, or medical or corporate transport services, as they may book through Aerial’s networks. If no one recognizes the trip, contact Aerial Capital Group with the exact transaction details; they can usually identify the pick-up and drop-off suburbs and time, which may jog your memory or help you confirm if the charge is unauthorized.

How can I contact Aerial Capital Group about a billing issue or lost property from a trip linked to this charge?

For billing questions, disputed amounts, or missing receipts, use the contact or support form on aerialcapitalgroup.com.au, including your name, contact details, and full transaction information. If the charge relates to a specific taxi, shuttle, or hire-car trip where you lost an item, note the date, approximate time, and pick-up/drop-off suburbs in your message so they can trace the vehicle through their dispatch records. They may also list phone numbers for local fleets on their website, which can be helpful for urgent or time-sensitive issues.

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