Uber is a technology company that operates a global ridesharing platform connecting riders with drivers, and also offers related mobility and delivery services.
Uber is a global technology company headquartered in San Francisco, CA, best known for its ridesharing app that connects riders with independent drivers in cities around the world. Through the Uber and Uber Eats apps (uber.com), customers can request on-demand rides, schedule trips, order food and grocery delivery, and in some regions access additional services like package delivery, scooters, and bikes. Uber works on a cashless system where trips and orders are charged directly to the payment method saved in your account, such as a credit/debit card, PayPal, or other digital wallets.
An Uber charge may appear on your bank or card statement when you take a ride, place an order through Uber Eats, pay a fee (like a cancellation or cleaning fee), or subscribe to Uber One (its membership program). You might see separate charges for tolls, tips, surcharges, or adjustments processed after a trip ends. It’s also common to see small temporary authorization holds when you add or update a card, when a trip is estimated, or when a pending ride/transaction is being verified; these holds typically disappear or are replaced by the final trip or order amount within a few days. Recurring monthly charges are usually related to Uber One membership fees or other subscription-based offerings available in your country.
If you don’t recognize an Uber charge, first open the Uber or Uber Eats app and review your “Activity” or “Orders” section to match the date and amount of the charge with a specific trip or order; you can also log in at uber.com. Check for multiple accounts in your household that might be using the same card. To dispute a charge or report an unknown transaction, go to Help in the app, select the relevant trip or order, and choose the closest issue (e.g., “I didn’t take this trip,” “My fare is higher than expected”). For Uber One or subscription questions, manage and cancel under Account > Uber One (or the membership section). If you cannot access your account, you can contact support via help.uber.com and follow the instructions for “I can’t sign in” or “I see an unknown charge.”
Bank Statement Variations
49 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Uber.
Why do I see an Uber charge on my statement when I didn’t take a ride today?
Uber sometimes finalizes charges a short time after a trip or order is completed, so the posting date on your bank statement may differ from the actual ride or delivery date. Also check your recent Uber Eats orders or any scheduled rides that may have been fulfilled. Open the Uber or Uber Eats app, go to Activity/Orders, and compare the exact amount and currency to the charge on your statement. Family members or friends with access to your card or digital wallet may also have used Uber on your payment method.
What are common Uber charge amounts and how are fares calculated?
Uber fares are typically made up of a base fare plus time, distance, and any dynamic pricing (such as surge) that applies during busy periods. You may also see additional line items for booking fees, tolls, airport fees, and optional tips. Common everyday ride charges can range from a few dollars for short trips to significantly more for long-distance or premium services like Uber Black, depending on your city. For Uber Eats, the charge may include the item cost, delivery fee, service fee, and any promotions or credits applied.
Why is there a small Uber charge or $0–$5 pending transaction on my card?
Uber places temporary authorization holds to verify your payment method or estimate a fare before a trip or order. These holds can appear as small charges (often $0, $1, or a low local currency amount) or a rounded estimate that later changes. Authorization holds are not final charges and should either disappear or be replaced by the actual completed trip/order amount within a few business days. If a hold remains after several days, contact your bank and review the corresponding trip in the app’s Activity section.
Why was I charged by Uber after cancelling a ride or order?
In some cases, Uber may charge a cancellation fee if you cancel a ride after a driver has accepted and waited, or if a driver cancels after waiting at the pickup point. For Uber Eats, a fee may apply if the restaurant has already started preparing your order before you cancel. You can see any cancellation charge by tapping the specific trip or order under Activity/Orders and reviewing the receipt. If you believe a fee was applied in error, use the Help option for that trip/order in the app to request a review.
What is Uber One and why do I see a recurring monthly charge from Uber?
Uber One is a paid membership that offers benefits such as discounted rides, reduced delivery fees, and promotional offers on Uber and Uber Eats in eligible regions. Membership is typically billed monthly or annually to the default payment method on your Uber account, and it renews automatically unless cancelled. To confirm if you’re subscribed, open the app, go to Account > Uber One (or Membership), and check your plan and next billing date. If you do not wish to continue, you can cancel from this section; your benefits usually remain active until the end of the current billing period.
How do I cancel my Uber One membership or stop recurring Uber charges?
To cancel Uber One, open the Uber or Uber Eats app, tap your profile icon, go to Uber One (or the Membership section), and select ‘Manage membership’ or ‘End membership.’ Follow the on-screen prompts to confirm cancellation; you’ll generally retain benefits until the end of the current billing cycle, and you won’t be billed for the next period. Make sure you complete the process on the same account that is being charged (check your email address and phone number in Account settings). You can verify cancellation by reviewing the membership status and upcoming billing date in the app.
How do I request a refund or dispute an incorrect Uber charge?
For rides, open the Uber app, go to Activity, select the trip in question, and tap ‘Help’ to choose the issue that best describes the problem (e.g., incorrect fare, extra fee, or unrecognized trip). For Uber Eats, go to Orders, tap the relevant order, and use Help to report missing items, incorrect charges, or delivery issues. Uber typically reviews requests and, if approved, may issue a refund or credit directly to your original payment method or as app credits. You can also visit help.uber.com when logged into the same account to see open support cases and outcomes.
What should I do if I see an Uber charge but I don’t have an Uber account or suspect fraud?
If you do not have an Uber account or believe your card was used without permission, first contact your bank or card issuer to report the transaction and secure your account (they may cancel the card and reissue a new one). Then go to help.uber.com and look for the option related to ‘I have an unknown charge’ or ‘I don’t have an Uber account’ to file a report with Uber’s support team. Provide the exact date, amount, and last four digits of the card so Uber can investigate potential misuse. Continue monitoring your statements for additional unauthorized charges and follow your bank’s instructions for any further disputes.