Black & White Cabs

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Black & White Cabs is an Australian taxi company providing point‑to‑point passenger transport, airport transfers and contract transport services across multiple cities, including Brisbane, where it operates a large fleet and booking service via phone, web and mobile apps.

Brisbane, Queensland, Australia
blackandwhitecabs.com.au

About Black & White Cabs

Black & White Cabs is a long‑established Australian taxi company that provides point‑to‑point passenger transport, airport transfers and contract transport services. Based in Brisbane, Queensland, it operates a large fleet of taxis and maxi‑cabs and offers bookings via phone, web and mobile apps, as well as standard street hails. The company serves individual passengers, corporate clients and government contracts, and supports multiple payment options including cards, in‑car terminals, and in‑app payments through its official booking channels at blackandwhitecabs.com.au.

A Black & White Cabs charge typically appears on your bank or card statement when you pay for a taxi or booked trip, an airport transfer, or a corporate or account booking. You might see a charge for a one‑off ride, a pre‑booked trip, tolls or fees added to your fare, or a pre‑authorisation hold placed when you pay through the app or use a card in the vehicle. Some customers also see recurring or repeated charges where they take regular work or school runs under an ongoing booking arrangement, or where multiple trips on the same day settle at different times.

If you don’t recognise a Black & White Cabs charge, start by checking your recent taxi rides, airport runs, nights out, or travel to and from events, and confirm whether a family member or colleague might have used your card. Match the date and amount with any SMS/email booking confirmations or app trip history, or request a tax invoice via their website. For unresolved questions, contact Black & White Cabs directly through the contact form at blackandwhitecabs.com.au or by calling their main booking line (listed on the website) and provide the date, amount, and the statement description so they can locate the trip, explain the charge, adjust tolls/fees if needed, or advise on next steps if you suspect fraud.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Black & White Cabs.

  1. BWC BRISBANE 133222 AU
  2. BWC BRISBANE 133222 HAMILTON AU
  3. BWC BRISBANE 133222 BRISBANE AIRP AUS
  4. BWC BRISBANE 133222 HAMILTON AUS

Frequently Asked Questions

Why do I see a charge from Black & White Cabs on my statement when I only took one taxi trip?

It’s common for a single journey to result in more than one line on your statement if there was a temporary pre‑authorisation hold and a separate final fare charge. Some fares may also include additional items such as tolls, airport fees, or booking surcharges that change the final total from the estimated amount. Check the trip receipt or app history to see the breakdown of the fare and any extras.

What are typical amounts for Black & White Cabs charges?

Amounts vary based on the state‑regulated taxi meter, distance, time of day, tolls and any airport or booking surcharges. On bank statements in and around Brisbane, people often see everyday trip amounts (for example, short inner‑city rides), higher airport or outer‑suburb fares, and occasional pre‑authorisation holds that may be slightly higher than the final fare. If an amount looks unusually high, contact Black & White Cabs with the exact charge details to request a fare breakdown.

Why is there a small or duplicate ‘pending’ charge from Black & White Cabs?

When you pay with a card (especially via the app or an in‑car terminal), Black & White Cabs or its payment processor may place a temporary pre‑authorisation hold to confirm your card. This can appear as a small or rounded‑up amount, or as a separate pending transaction alongside the final fare. These holds should automatically drop off or be reversed by your bank within a few business days; if they don’t, contact your card issuer and provide the transaction details.

How do I get a tax invoice or receipt for a Black & White Cabs charge I see on my statement?

If you booked via the Black & White Cabs app or an online account, you can usually find your trip history and download receipts directly from there. For street hails or trips where you no longer have a paper docket, use the contact form at blackandwhitecabs.com.au or call their booking line and provide the date, approximate time, pick‑up and drop‑off locations, and the exact amount and last four digits of your card so they can locate and reissue an invoice.

How do I query or dispute a Black & White Cabs fare I think is incorrect?

First, gather all details: trip date and time, pick‑up and destination, driver or vehicle details (if known), and a copy or photo of any receipt. Then contact Black & White Cabs through their website’s support/contact page or by phone and explain the issue (for example, overcharge, incorrect tolls, or duplicate payment). They can review the meter record and payment logs and, if an error is confirmed, arrange an adjustment or refund through the same payment method where possible.

How can I cancel a pre‑booked Black & White Cabs trip and avoid being charged?

Pre‑booked jobs can usually be changed or cancelled via the app, the web booking portal, or by phoning the call centre using the number shown on your booking confirmation. Cancellation timeframes and any applicable fees can vary by region and type of booking (for example, airport or high‑demand times may have stricter rules). Always check your confirmation email/SMS or in‑app booking details for the specific cancellation policy for that trip.

Why is there a recurring pattern of Black & White Cabs charges each week or month?

Regular Black & White Cabs charges can occur if you or your organisation has an ongoing booking arrangement, such as school runs, staff transport, NDIS/health transport, or other contract trips that are billed to the same card. In some cases, a corporate or account customer may have added a personal card for specific journeys. If you don’t recognise the recurring use, ask your family members or workplace administrator and then contact Black & White Cabs with the transaction details to confirm which bookings they relate to.

How do I contact Black & White Cabs about an unrecognised or fraudulent charge?

Go to blackandwhitecabs.com.au and use the Contact or Customer Feedback section to lodge a query, including your full name, contact details, the date and exact amount of the charge, and how it appears on your statement. You can also call their main booking and enquiries number (listed on the website) and request to speak with customer service about a billing issue. If Black & White Cabs confirms that the trip was not taken by you, also notify your bank or card issuer promptly so they can block further use and investigate potential fraud.

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