AGL

Utilities93% confidence

AGL is a major Australian energy retailer providing electricity, natural gas, and related energy services to residential and business customers, with some telecommunications offerings in select markets.

Sydney, New South Wales, Australia
agl.com.au
Owned by AGL Energy Limited

About AGL

AGL is one of Australia’s largest electricity and gas retailers, supplying energy and related services to millions of residential and business customers across the country. Headquartered in Sydney, AGL provides electricity, natural gas, LPG in some regions, and solar and battery solutions, as well as selected telecommunications services such as home internet and mobile in certain markets. Customers can manage their accounts online at agl.com.au or via the AGL app, where they can view usage, download bills, set up direct debit, and update payment details.

An AGL charge on your bank statement typically relates to a bill for electricity, gas, or telecommunications services at a property or business you’re responsible for. You might see charges for regular billing (usually monthly or quarterly), direct debit payments you’ve authorized, one-off payments made online or over the phone, or adjustments such as back-billing or payment of overdue amounts. In some cases, you may see separate charges for different properties, payment plan installments, solar system repayments, or credit card pre-authorizations if you’ve recently set up or changed your payment method.

If you’re unsure about an AGL charge, start by logging into your AGL account at agl.com.au or in the AGL app to check your latest bills, payment history, and the last four digits of the card or account being billed. Compare the amount and date on your bank statement with the “Amount paid” and “Payment date” shown on your AGL bill or payment confirmation email. If something doesn’t match, contact AGL customer service by calling 131 245 (within Australia) or using live chat via their website, and have your account number, service address, and bank statement details handy. They can explain the charge, correct billing errors, arrange refunds for overpayments where applicable, or help you set up, change, or cancel direct debits and payment plans.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to AGL.

  1. AGL SALES PTY LTD SYDNEY AU
  2. AGL SALES PTY LTD SYDNEY AUS

Frequently Asked Questions

Why am I seeing an AGL charge on my bank statement this month?

AGL charges usually correspond to a billed period for electricity, gas, or eligible telco services at your property, often monthly or quarterly depending on your plan and location. If you have direct debit enabled, the full bill amount is automatically taken on or just after the due date, which will show as an AGL payment on your bank statement. You may also see a charge if you made a manual one-off payment via card or updated your payment method and paid an outstanding balance. Log into your AGL account to match the charge amount and date to a specific bill.

What are typical AGL charge amounts and why do they vary between bills?

AGL bill amounts vary based on your usage (kWh for electricity, MJ for gas), daily supply charges, your specific plan rates, solar feed-in credits (if applicable), and any concessions or discounts. You may notice higher charges in peak seasons (e.g., winter heating or summer air conditioning) or if your bill is based on an estimated read instead of an actual meter read. If your usage pattern suddenly changes or the amount seems unusually high, check the detailed usage breakdown on your bill in your AGL online account or app, or contact AGL to request a bill review or meter check.

How do I cancel or change my AGL service so I stop being billed?

To cancel or move your AGL electricity, gas, or telco service, log in to agl.com.au or the AGL app and go to the ‘Move home’ or ‘Manage account’ section, or call AGL on 131 245. If you’re moving house, you’ll usually need to request a final meter read and provide your move-out date so AGL can generate a final bill and stop ongoing charges at that address. For telco services, check any contract terms or minimum periods on your plan; early termination fees may apply in some cases. Always wait for your final bill and confirm the balance is paid before assuming future charges will stop.

Why do I see more than one AGL charge or a different name for the debit?

You may see multiple AGL charges if you have more than one account or property (for example, separate electricity and gas accounts or multiple premises), or if you pay different services (energy and internet) on different days. On some bank statements, AGL charges may appear under descriptors like “AGL ENERGY,” “AGL RETAIL,” or similar variants, depending on your bank and payment method. If you have a payment plan or installment arrangement, you might also see smaller, more frequent payments instead of a single large debit. Check your AGL online account under ‘Accounts’ to verify all active services and recent payments.

Does AGL place authorization holds or small temporary charges on my card?

When you first set up or update a credit/debit card with AGL, your bank may show a small temporary authorization to verify the card, which can look like a pending AGL charge. This is not an actual bill payment and usually disappears or is released within a few business days, depending on your bank’s processing times. Only the finalized bill payment amount listed on your AGL account and invoice will be retained. If a small pending amount remains on your bank statement for more than a few days, contact your bank first, then AGL if needed.

How can I get a copy of my AGL bill or receipt for a charge I don’t recognize?

You can download past bills and payment receipts by logging into your AGL account at agl.com.au or via the AGL app and navigating to ‘Billing’ or ‘Transaction history.’ Each bill shows the amount due, due date, and any payments received, and you can usually download them as PDFs for your records. Match the payment date and amount from your bank statement with the ‘Payment received’ entries in your AGL account. If you can’t find a corresponding bill or receipt, contact AGL on 131 245 or via online chat with your account number and transaction details so they can investigate.

How do refunds and bill credits work with AGL if I’ve overpaid or closed my account?

If you overpay your AGL account or have a credit balance when you cancel or move, AGL will generally apply the credit to your final bill first and then arrange a refund of any remaining amount. Refunds are usually processed back to the original payment method or to your nominated bank account once the final bill is issued and the account is closed, which can take several business days. You can request a refund or check your credit balance by logging into your AGL account or calling 131 245. Keep an eye on your email and bank account for confirmation of the refund and processing timeframes.

This merchant is in the Utilities category

Browse all

Related Merchants

Origin Energy
AGL Energy
Powershop
Power and Water Corporation
South East Water

Compare AGL

vsOrigin EnergyvsAGL EnergyvsPowershop

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you