Powershop is an Australian electricity and gas retailer offering residential and small business energy plans, with a focus on digital account management and renewable energy options.
Powershop is an Australian electricity and gas retailer serving residential and small business customers, with headquarters in Melbourne, Victoria. Known for its strong digital focus, Powershop lets customers manage their energy entirely online or via mobile app—tracking usage, buying “power packs,” and paying bills in real time. The company has built a reputation around supporting renewable energy, transparent pricing, and flexible payment options, and it operates in several key regions and distribution networks across Australia.
A Powershop charge may appear on your bank or card statement when you pay your electricity or gas bill, pre-purchase power packs, or have an automatic payment set up through your online account. Many customers use direct debit or saved card details, so you might see recurring monthly or fortnightly payments that align with your billing cycle or regular top-ups. You may also see a charge when starting or moving into a new property, catching up on a revised bill, or after a trial period for a promotional offer has ended and has converted into standard billing.
If you’re unsure about a Powershop charge, first log in to your account at powershop.com.au or via the Powershop app to check your recent transactions, bills, and payment history. Compare the date and amount on your bank statement with your latest invoice or power pack purchases. If something doesn’t match or you believe you’ve been billed in error, you can contact Powershop’s customer service via phone or the support form on their website, quoting your account number and the last four digits of the card charged. Common issues—such as duplicate payments, direct debit dates, or billing for a previous address—can usually be resolved by updating your payment settings, adjusting your billing frequency, or requesting a bill review or refund from their support team.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Powershop.
Why did I receive a Powershop charge when I usually pay my bill manually?
If you previously set up a direct debit or saved a card within your Powershop account, the system may have automatically used that payment method when a bill became due or your account balance dropped below a certain level. This can also happen if you switched from manual payments to an automatic billing option and forgot to update your expectations. Log in to your Powershop account and check the "Payments" or "Billing" section to see whether auto-pay is enabled and which card or bank account is on file. You can change your payment method or turn off automatic payments at any time through your online account.
What are typical Powershop charge amounts I might see on my statement?
Typical Powershop charges reflect your electricity or gas usage and can vary widely, but many residential customers see fortnightly or monthly amounts in the range of roughly AUD $60–$250 depending on usage, location, and whether gas is also included. Smaller amounts (for example, AUD $10–$50) often relate to top-ups or specific power packs you’ve chosen to buy in advance. Larger, less frequent charges may occur if you’re billed quarterly or if an estimated bill has been corrected with an updated meter read. You can view a detailed breakdown of each charge, including tariffs and usage, on your online bill in the Powershop portal or app.
How do I cancel or change my Powershop plan so I stop getting charged?
To cancel your Powershop service, you generally need to switch your electricity or gas to another retailer; the new provider will arrange the transfer, and your final bill from Powershop will include any remaining charges up to the transfer date. If you simply want to change plans or adjust your billing frequency, you can do this within your Powershop online account or by contacting customer support. Once your account is closed and the final bill is paid, no new usage charges should appear, though any delayed meter readings or adjustments may generate a final adjustment bill. Always confirm your supply end date and final account status with Powershop to ensure billing has fully stopped.
Why do I see multiple Powershop charges in the same month?
Multiple Powershop charges in one month can occur if you buy several power packs, make top-up payments, or are transitioning between billing arrangements (for example, from estimated to actual meter reads). It can also happen if a direct debit for a bill and a separate manual payment or catch-up payment were processed close together. Check your transaction history in your Powershop account to see each payment and what bill or pack it was applied to. If you suspect a duplicate payment, contact Powershop with your payment receipts so they can investigate and, if appropriate, credit or refund the extra amount.
How do I request a refund or query an incorrect Powershop charge?
If you believe you’ve been overcharged or charged in error, first download the relevant bill from your Powershop account and compare it to your meter reads and payment history. If something still looks wrong, contact Powershop via phone or the support section on powershop.com.au, providing your account number, the date and amount of the charge, and any supporting screenshots from your bank. Powershop can review the bill, check for duplicate payments or incorrect meter data, and either correct the bill, credit your account, or process a refund where appropriate. Refunds are typically returned to the same card or bank account used for the original payment, within standard banking timeframes.
Can Powershop place small or temporary charges on my card?
In some cases, Powershop or its payment processor may place a small temporary authorization (for example, a low-dollar test amount) when you first add or update a card to verify that the card is valid. This is not a real charge and should either appear as “pending” or drop off your statement within a few business days. You will only be billed the actual invoice or top-up amount once the payment is processed. If a small test amount remains on your statement for more than a week, contact your bank and Powershop support to confirm its status.
How can I contact Powershop about a charge I don’t recognize?
You can contact Powershop by visiting powershop.com.au and using the "Contact" or "Help" section to find the latest phone numbers and support email or webform. Have your full name, address, account number (if known), and the exact amount and date of the charge ready so they can locate your account quickly. If the charge relates to a former address or closed account, mention this as well so they can search their records accordingly. For security, avoid sharing full card numbers by email—only provide the last four digits if requested.
Why am I still getting Powershop charges after moving house or switching retailers?
You may still see Powershop charges if your final meter read and closing bill were issued after you moved out or if there was a delay in your transfer to a new retailer. Charges can also appear if your move-out date was not correctly recorded or if you remained responsible for the account at your previous address longer than expected. Check your final bill in your Powershop account for the supply end date and meter read details, and compare them with your tenancy or property documents. If the dates are wrong or you believe you were billed beyond your responsibility period, contact Powershop with proof of your move-out or transfer date to request a bill review.