Power and Water Corporation

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Power and Water Corporation is a government-owned utility that provides electricity, water, and sewerage services across the Northern Territory of Australia.

Darwin, Northern Territory, Australia
powerwater.com.au
Owned by Government of the Northern Territory

About Power and Water Corporation

Power and Water Corporation is a Northern Territory Government–owned utility that provides electricity networks, water supply, and sewerage services across urban and remote communities in the Northern Territory of Australia. Headquartered in Darwin, the corporation is responsible for maintaining power poles and lines, water and sewer infrastructure, and supplying essential services to households, businesses, and remote communities. While retail electricity for most urban customers is handled by separate retailers (such as Jacana Energy), many remote and off‑grid customers are billed directly by Power and Water for electricity as well as water and sewerage.

A charge from “Power and Water Corporation” on your bank statement typically relates to your household or business electricity network charges, water usage, fixed water and sewerage service charges, or fees associated with new connections or reconnections. You may see regular charges that correspond to your billing cycle (for example, quarterly or bi‑monthly bills), direct debit payments you’ve set up through your online account, or BPAY/online payments if your bank describes the payee by name. One‑off charges can also appear for security deposits, special meter reads, new property connections, developer works, or late payment fees. In some cases, you may see a small pending or pre‑authorisation amount if your bank temporarily verifies a new payment method, though most payments to Power and Water will appear as standard bill payments.

If you’re unsure about a Power and Water Corporation charge, first compare the amount and date with your most recent bill or online account at powerwater.com.au. Check whether the payment matches your billing cycle, property address, and the payment method you authorised (such as direct debit or card payment). For any discrepancies or questions, contact Power and Water using the customer service details on your latest bill or via the “Contact us” section of their website; they can confirm the account number, property, and invoice linked to the transaction. Common billing issues—such as duplicate payments, incorrect meter reads, or moving house—are usually resolved by providing your account number, meter details, and, if possible, a screenshot of the bank transaction so they can investigate and adjust your account if required.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Power and Water Corporation.

  1. POWER WATER CORP CASUARINA AU

Frequently Asked Questions

Why am I seeing a charge from Power and Water Corporation on my bank statement?

This charge usually corresponds to a recent electricity network, water, or sewerage bill for a property you are responsible for in the Northern Territory. It may be a scheduled bill payment (via direct debit, BPAY, or card), or a one‑off payment you made online, over the phone, or at a post office. If you manage multiple properties or accounts, the charge may relate to a different property than your primary residence. Match the amount and date against your latest invoices or your online account at powerwater.com.au to confirm.

What are the typical amounts Power and Water Corporation charges?

Common charges include quarterly or bi‑monthly water usage and fixed water/sewerage service fees, which vary based on your property type, consumption, and location. Remote customers who are billed directly for electricity will also see usage and daily supply charges on their bills. You may occasionally see separate, smaller amounts for connection/disconnection fees, late fees, or special meter reads. To see current tariffs and sample bill breakdowns, refer to the pricing and tariffs section on powerwater.com.au.

Why was I charged after I moved out or closed my account?

If you recently moved, Power and Water will issue a final bill based on the closing meter read and any outstanding fees up to your disconnection or move‑out date. This final bill may be processed after you’ve left the property, so the payment can appear later on your bank statement. If you set up direct debit, the final amount is usually taken automatically on the due date shown on that last invoice. Contact customer service with your account number and move‑out date if the final charge does not match your expectations.

How do I cancel or change a direct debit with Power and Water Corporation?

To change or cancel a direct debit, log into your account via powerwater.com.au or use the instructions provided on your latest bill under the payment section. You can usually update bank or card details, change the payment date (within the billing rules), or cancel the authority entirely. You should also notify your bank if you wish to stop future direct debits as an added safeguard. Note that cancelling a direct debit does not close your utility account—you’ll still be billed and must pay by another method.

How can I request a refund or have a payment error corrected?

If you believe you’ve overpaid, been charged twice, or paid the wrong account, contact Power and Water using the phone number or email listed on your bill or on the ‘Contact us’ page of powerwater.com.au. Provide your account number, the exact payment amount, date, and any bank reference or receipt number so they can locate the transaction. In many cases, overpayments are left as a credit on your account and automatically applied to future bills, but you can request a refund if preferred. Refund timeframes depend on your bank and the original payment method.

Why do I see multiple Power and Water charges in the same month?

Multiple charges in one month can occur if you paid more than one bill (for example, catching up on an overdue bill plus your current bill) or if you manage several properties or accounts. It can also happen if you made a manual payment around the same time a direct debit was processed, resulting in two separate transactions. Occasionally, additional fees—such as connection, disconnection, or special meter read charges—may be billed separately. Review each recent invoice and your online account to see which payments correspond to which bills.

Does Power and Water Corporation place authorisation holds or small test charges on my card?

Most payments to Power and Water are processed as standard bill payments without separate authorisation holds. However, some banks display a brief ‘pending’ or test transaction when you first pay by card or set up a new payment method, to verify that the card is valid. These temporary authorisations should disappear or be replaced by the final payment amount within a few business days. If a small pending amount does not clear, contact your bank first, then Power and Water if needed.

How can I check which account or property a Power and Water charge relates to?

The easiest way is to log into your online account at powerwater.com.au and compare recent payments with the date and amount on your bank statement. Each invoice lists your account number, property address, and the total due; match these details with the charge. If you have more than one account or manage properties for someone else, customer service can confirm which account a payment was applied to once you provide your name, account number(s), and payment details. Keeping copies of your emailed or printed bills will also help you quickly identify future charges.

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