SA Water

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SA Water is a South Australian government-owned corporation responsible for providing water and wastewater services to residential, commercial, and industrial customers across South Australia.

Adelaide, South Australia, Australia
sawater.com.au
Owned by Government of South Australia

About SA Water

SA Water (South Australian Water Corporation) is a state government–owned utility that provides drinking water and wastewater services across metropolitan and regional South Australia. Headquartered in Adelaide, SA Water manages water supply, sewerage networks, treatment plants, and major infrastructure that delivers safe drinking water to homes, businesses, and industry. Customers can manage their accounts, view bills, and update payment details online via the mySAWater portal on sawater.com.au, or by contacting SA Water’s customer service team.

A charge from SA Water on your bank statement is typically related to a water and/or sewerage bill for a residential, commercial, or industrial property in South Australia. Charges may appear quarterly or on another billing cycle depending on your account setup, and can include fixed supply charges, usage charges based on meter readings, and wastewater/sewerage fees. You may also see SA Water charges for payment arrangements, direct debits, overdue amounts, bill smoothing plans, or fees associated with new connections or moving into/out of a property. In some cases, a small pending or duplicated-looking amount can be an authorization or processing hold when you pay online or set up a new payment method.

If you’re unsure why you’ve been charged by SA Water, first check your most recent water bill, any email or paper statements, and your mySAWater online account for matching amounts and dates. Confirm whether anyone at your address recently paid a bill, set up a direct debit, or changed billing details. If the charge still doesn’t make sense, contact SA Water directly via the details on sawater.com.au or call their customer service team for account and billing enquiries; have your account number, property address, and the exact charge amount/date handy. They can confirm whether the payment was applied correctly, explain any unusual fees or adjustments, help with disputes or refunds where appropriate, and update or cancel direct debit arrangements if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SA Water.

  1. SA Water Corporation Adelaide AU

Frequently Asked Questions

Why do I see a SA Water charge on my account when I pay bills quarterly?

SA Water typically issues bills on a quarterly basis, but the charge date on your bank statement will reflect the day you (or someone at your property) actually made the payment. If you paid online, by direct debit, or through BPAY, the statement date may differ slightly from the bill issue date. Check the “Total Due” on your latest bill and compare it to the amount and date shown on your bank statement to confirm the match.

What are the common SA Water bill amounts and what do they include?

SA Water charges generally consist of a fixed water and sewerage supply charge plus variable usage charges based on how much water you use, as recorded by your meter. Common bill amounts vary widely depending on property type, tariff, and consumption, so two households can have very different totals. Your bill itemises service charges, water usage tiers, and any discounts, concessions, or previous balance adjustments so you can see exactly how the total was calculated.

Why was I charged by SA Water after setting up or changing my direct debit?

When you set up or update a direct debit with SA Water, the next due bill is usually taken automatically on or just after the due date shown on your bill. If you changed accounts close to the due date, you might see a charge from the new account even if you previously paid manually from another method. Log in to mySAWater or check your latest bill to confirm your direct debit details and scheduled debit dates, and contact SA Water if a debit came out earlier or for a different amount than expected.

How do I pause, change, or cancel my SA Water direct debit or payment arrangement?

You can manage your direct debit and payment arrangements by logging into the mySAWater portal on sawater.com.au and navigating to the billing or payment options section. There you can change the bank account or card, adjust the payment amount or frequency (for instalment or smoothing plans), or cancel an arrangement. If you’re unable to access your online account, call SA Water’s customer service team and they can update or cancel your direct debit over the phone after verifying your identity.

How can I request a refund or reversal for an incorrect SA Water charge?

If you believe you’ve been incorrectly charged or paid SA Water twice, collect your bank statement details, any payment receipts, and your SA Water account number. Then contact SA Water via the billing enquiries number listed on sawater.com.au or through your mySAWater account’s secure messaging. They can trace payments, transfer a duplicate payment to another bill, or process a refund where appropriate; processing time for refunds will depend on your bank and payment method.

Why do I see a small or duplicate SA Water charge, or a pending amount on my card?

Occasionally, when paying a bill online by card, your bank may show a pending or temporary authorization that can look like an extra charge. This is part of your bank’s payment verification process and usually drops off within a few business days, leaving only the final bill payment. If a pending amount remains or two identical SA Water charges both fully settle, contact both your bank and SA Water with the transaction details so they can investigate.

How do I get a copy of my SA Water bill or check what this charge relates to?

You can view and download current and past bills by signing into your mySAWater account on sawater.com.au, where each bill shows the billing period, due date, and total charged. Paper bills sent by post contain the same details and should match your payment amount. If you can’t locate a bill that matches the charge you’re seeing, call SA Water and provide the exact amount and date from your bank statement so they can identify the relevant invoice or transaction.

What should I do if I’ve moved house but still see SA Water charges on my statement?

If you recently moved, you might still be being billed for your previous property if the final meter read and closure of that account haven’t been completed. Log into mySAWater or check your latest bill to confirm which property the account is linked to and that you have requested a final read and account closure for the old address. If charges continue after you’ve moved and requested closure, contact SA Water with your move-out date so they can adjust the account and stop further billing.

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