Airtasker

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Airtasker is an online and mobile community marketplace that connects people and businesses with local providers to outsource tasks, odd jobs, and services.

Sydney, New South Wales, Australia
airtasker.com

About Airtasker

Airtasker is an online marketplace based in Sydney, Australia, that connects people and businesses with trusted local providers for tasks, odd jobs, and professional services. Through the Airtasker website and mobile app (airtasker.com), customers can post a task, set a budget, and receive offers from verified Taskers who choose the work that suits their skills and schedule. Services range from cleaning, moving, handyman work, gardening, deliveries, and assembling furniture to more specialised services such as IT help, design, admin support, and marketing.

A charge from Airtasker on your bank or card statement usually relates to a task you posted and accepted an offer on, or a payment released to a Tasker for work completed. Airtasker processes payments via its secure payment system, so you might see a charge when you accept an offer, when Airtasker places a temporary authorization on your card to verify your payment method, or when a task is marked as completed. Charges are normally one‑off amounts tied to specific tasks, not ongoing subscriptions, although you may see multiple Airtasker charges if you regularly post or approve repeat tasks.

If you don’t immediately recognize an Airtasker charge, start by checking your Airtasker account (on the app or at airtasker.com) under “My tasks” and “Payment history” to match the amount and date to a specific task. Look for email receipts from Airtasker confirming the task, payment, or any changes, and check with family members or colleagues who may share the card or company account. For unresolved questions, you can contact Airtasker Support via the Help Centre at help.airtasker.com or through the in‑app support/chat function, providing the exact amount, date, and the first few characters of the statement description so they can locate the transaction and explain or correct any issues.

Bank Statement Variations

10 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Airtasker.

  1. AIRTASKER +61282949442 AU
  2. AIRTASKER - 5189959 +61423456789 AUS
  3. AIRTASKER - 5205855 +61423456789 AUS
  4. AIRTASKER - 5242898 +61423456789 AUS
  5. AIRTASKER - 5254412 +61423456789 AUS
  6. AIRTASKER - 5306733 +61282949442 AUS
  7. AIRTASKER - 5370060 +61282949442 AUS
  8. AIRTASKER - 5380826 +61282949442 AUS
  9. AIRTASKER LIMITED +61282949442 AU
  10. AIRTASKER* 12541318X\71 York St\SYDNEY\2000 NSWAUS

Frequently Asked Questions

Why do I see an Airtasker charge on my statement when I don’t remember booking anything?

Airtasker charges usually correspond to a task you, a family member, or a colleague created and accepted an offer for using your card. First, log into your Airtasker account and check “My tasks” and your payment history for a task with a matching amount and date. If you share the card, ask other authorised users if they posted a task. If you still can’t identify the transaction, contact Airtasker Support through help.airtasker.com so they can look up the charge using your card details and statement description.

Does Airtasker have subscriptions or recurring charges?

Airtasker generally operates on a per‑task basis rather than ongoing subscriptions, so most charges are one‑off payments tied to individual tasks. However, if you regularly post the same type of task (for example, weekly cleaning), you may see similar Airtasker amounts on a recurring basis because you’re manually approving separate tasks, not because of an automatic subscription. If you see repeated charges that you don’t expect, review your task history and any open or recently completed tasks in your account.

What amounts does Airtasker usually charge, and why is the total more than the Tasker’s offer?

The total amount you see from Airtasker typically includes the Tasker’s offer plus Airtasker’s service fees. Because each task is custom, common charge amounts vary widely—from small odd jobs to larger moves or renovations—but the total will match the price you agreed to when accepting an offer. You can see a breakdown of the task price and any fees on the task’s payment summary in your Airtasker account and in the email confirmation sent when you accepted the offer.

Why is there a small or pending Airtasker charge on my card that later disappears?

Airtasker may place a temporary authorization hold on your card to confirm that your payment method is valid before a task starts. This can appear as a pending or small test amount and does not represent a final charge. Authorization holds are usually released automatically by your bank within a few business days. If a pending Airtasker amount remains for longer than your bank’s normal hold period, contact your bank and, if needed, Airtasker Support with a screenshot of the transaction.

How can I cancel a task to avoid or reverse an Airtasker charge?

If you need to cancel a task, go to the task in your Airtasker account and use the “Cancel task” option; the outcome depends on whether an offer was accepted and whether work has begun. If the task is cancelled before work starts, the payment held in Airtasker’s system is usually reversed back to your original payment method in line with Airtasker’s cancellation and refund policies. If a Tasker has already commenced work, a partial payment may be due based on the agreement and Airtasker’s terms. Always review the task and communicate with your Tasker before cancelling to avoid disputes.

How do I request a refund for an Airtasker charge I disagree with?

To request a refund, open the specific task in your Airtasker account and use the “Resolve payment issue” or dispute/feedback options, explaining clearly why you believe the charge is incorrect. Airtasker may mediate between you and the Tasker, and any refund will follow Airtasker’s payment, dispute, and cancellation policies. You can also raise a ticket via help.airtasker.com if you can’t access the task or no longer have the account. Have the exact amount, date, and the last four digits of the card used ready to speed up the investigation.

How can I contact Airtasker about an unrecognized or incorrect charge?

You can contact Airtasker by visiting the Help Centre at help.airtasker.com and submitting a support request, or by using the in‑app help and chat features if you’re logged in. Provide as much detail as possible, including your full name, the email linked to your Airtasker account (if any), the amount and date of the charge, and a screenshot of your bank statement line with the Airtasker descriptor. Support typically responds by email, and may ask you to verify your identity for security before they discuss specific transactions.

Why was I charged by Airtasker after a task was cancelled or not completed?

In many cases, Airtasker initially holds funds in escrow and only releases them to the Tasker when the task is marked complete, but the timing on your bank statement can look like a full charge. If a task was cancelled, the held funds are usually released or refunded according to the cancellation terms; this may take several business days to show on your bank statement, depending on your bank. Check the task page for its final status and any refund notifications, and contact Airtasker Support with the task link if you believe a refund is missing or the amount is incorrect.

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