About Aldi
Aldi is a global discount supermarket chain originating from Germany, with Aldi Australia operating supermarkets nationwide under the ALDI brand (aldi.com.au). Stores focus on a curated, limited-selection range of groceries, fresh produce, meat, pantry staples, frozen foods, beverages, and everyday household items, with an emphasis on private-label products at low prices. Many locations also feature weekly "Special Buys" (non-food items such as small appliances, tools, and homewares) that are available for a limited time.
An Aldi charge on your bank statement usually comes from an in-store purchase at an Aldi supermarket in Australia, often appearing with descriptors like “ALDI STORES,” “ALDI AUS,” or “ALDI <suburb name>.” Charges can be one‑off transactions for groceries or Special Buys, or they may include additional amounts such as cash out when using EFTPOS. Some banks may show a temporary authorization or pending amount (especially for contactless or mobile wallet payments) that later settles to the final purchase total.
If you’re unsure about an Aldi charge, start by checking your recent shopping dates, household members’ purchases, and any paper or emailed receipts. Compare the transaction date, store location, and amount with your grocery trips, including any cash‑out you may have taken at the checkout. For questions you can’t resolve, contact Aldi Australia Customer Service via aldi.com.au/customer-service or by calling 13 25 34 during business hours, and have your bank statement, approximate shopping time, and card details (last 4 digits only) ready so they can help identify the transaction. For billing corrections or refunds, you’ll generally need to visit the store where you shopped with your receipt, or follow Aldi’s customer service guidance for disputed transactions.