Woolworths

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Woolworths is a major Australian supermarket chain offering groceries, fresh food, household goods, and everyday essentials through large-format and metro stores across Australia.

Bella Vista, New South Wales, Australia

woolworths.com.au

Owned by Woolworths Group

About Woolworths

Woolworths is one of Australia’s largest supermarket chains, operating hundreds of large-format and metro stores nationwide as well as a comprehensive online grocery service at woolworths.com.au. They sell fresh produce, meat, bakery items, pantry staples, frozen foods, household and cleaning products, health and beauty items, pet supplies, and a range of general merchandise and seasonal goods. Woolworths also runs Everyday Rewards and Everyday Extra loyalty programs, offers delivery and “Direct to Boot” click & collect services, and sells Woolworths-branded gift cards and mobile recharge products.

A Woolworths charge may appear on your bank or card statement after an in-store purchase, an online grocery order, a Woolworths Metro or Woolworths Online transaction, or related services like delivery fees. You may also see charges linked to subscriptions such as Everyday Extra or Delivery Unlimited, fuel purchases at participating Caltex/Woolworths or EG Ampol sites, gift card purchases, or digital wallet payments (e.g., Apple Pay/Google Pay). For online orders, Woolworths may first place an authorization hold that can differ slightly from the final amount due to weighted items (like fruit, vegetables and meat), substitutions, refunds, or promotions, with the final charge posting when your order is packed and completed.

If you’re unsure about a Woolworths charge, start by checking your Woolworths Online account order history or the Everyday Rewards app, as well as paper or email receipts from recent in-store and fuel purchases. Match the transaction date and amount with your recent grocery shops, online orders, subscription renewals (such as Everyday Extra), or gift card purchases. For further help, visit woolworths.com.au and use the Help/Contact Us section, live chat, or call Woolworths Customer Care; provide the exact date, amount, and the last four digits of the card used so they can locate the transaction, explain any authorization holds or adjustments, and assist with refunds, missing items, or subscription issues.

Bank Statement Variations

629 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Woolworths.

Frequently Asked Questions

Why do I see a Woolworths Online charge that’s different from my original order total?

When you place an online grocery order, Woolworths may place an authorization hold based on the estimated total, including weighted items like fruit, vegetables, and meat. The final amount is adjusted when your order is picked and may change slightly due to actual weights, unavailable items, substitutions, and applied promotions or refunds. The hold will drop off once the final charge settles, usually within a few business days depending on your bank.

What are common Woolworths billing amounts I might see on my statement?

Woolworths in-store and online grocery purchases can vary widely, but common everyday shops are often between AUD $20–$60, with larger weekly or family shops frequently in the $100–$300 range. You might also see smaller amounts (e.g., $5–$25) for top‑up Metro purchases, fuel station spends, or specific items like mobile recharges or gift cards. Delivery fees (if applicable) generally range from about $2–$15 depending on time slot and order size, unless covered by a Delivery Unlimited subscription.

Why do I see a small Woolworths charge or $0/$1 pending transaction?

A low-value or $0/$1 Woolworths transaction is usually an authorization check to verify your card when you add or update a payment method for Woolworths Online or set up a subscription such as Everyday Extra or Delivery Unlimited. This is not a real charge and should disappear or be reversed automatically within a few business days. If it remains on your account beyond that timeframe, contact your bank and Woolworths Customer Care with the transaction details for clarification.

How do Woolworths subscriptions like Everyday Extra or Delivery Unlimited appear on my statement, and how do I cancel?

Everyday Extra and Delivery Unlimited (or similar delivery saver products) are billed on a recurring monthly or annual basis to the card you have saved in your Woolworths account, typically showing as a Woolworths Online or Woolworths subscription charge. To cancel, log in to woolworths.com.au, go to your account or Everyday Rewards settings, open your subscription details, and select the option to cancel or turn off auto‑renew. You will usually retain benefits until the end of the current billing period; future renewals will stop but past charges are not automatically refunded.

How can I get a refund or fix an incorrect Woolworths charge?

For in-store purchases, take your receipt and card used back to the same Woolworths store and speak with the service desk; they can review items, process refunds for overcharges, and handle returns in line with Woolworths’ returns policy. For online orders, log in to woolworths.com.au or the Woolworths app, open your recent order, and use the ‘Report an issue’ or ‘Request a refund’ options for missing, damaged, or unsatisfactory items, or contact Customer Care via chat or phone. Always provide your order number or receipt and the exact transaction amount and date so they can quickly locate and correct the charge.

How do I pause or change my Woolworths delivery or subscription charges?

For online grocery orders, you can cancel or modify an upcoming delivery or pick‑up order in your Woolworths Online account up until the cut‑off time shown for that order; if you cancel in time, any pending authorization hold should be released by your bank. For subscriptions like Delivery Unlimited or Everyday Extra, you can switch between monthly and annual plans (where available) or turn off auto‑renew in your account settings at woolworths.com.au or via the Everyday Rewards app. Changes generally take effect on the next billing cycle rather than immediately refunding the current one.

Why are there multiple Woolworths charges on the same day?

Multiple charges in one day can occur if you shopped at a Woolworths supermarket and a Woolworths Metro or fuel partner, or placed more than one online order or split delivery. You might also see a final charge plus a separate pending authorization amount until your bank releases the hold. Review your receipts, online order history, and fuel purchases for that date; if one of the transactions still doesn’t match, contact Woolworths Customer Care with the exact amounts for investigation.

How can I confirm which Woolworths store or service a charge came from and who do I contact for help?

Your statement description usually includes ‘Woolworths’ along with a store number, location, or ‘Online’, which can help you identify whether it was an in‑store, Metro, fuel, or online purchase. You can match this with your recent receipts or check the ‘Orders’ or ‘Transactions’ section of your Woolworths Online and Everyday Rewards accounts. For further assistance, go to woolworths.com.au and use the Help & Support section, live chat, or call Woolworths Customer Care (commonly 1300 767 969 in Australia), and provide the date, amount, and last four digits of your card so they can trace the exact transaction.

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