About Woolworths
Woolworths is one of Australia’s largest supermarket chains, operating hundreds of large-format and metro stores nationwide as well as a comprehensive online grocery service at woolworths.com.au. They sell fresh produce, meat, bakery items, pantry staples, frozen foods, household and cleaning products, health and beauty items, pet supplies, and a range of general merchandise and seasonal goods. Woolworths also runs Everyday Rewards and Everyday Extra loyalty programs, offers delivery and “Direct to Boot” click & collect services, and sells Woolworths-branded gift cards and mobile recharge products.
A Woolworths charge may appear on your bank or card statement after an in-store purchase, an online grocery order, a Woolworths Metro or Woolworths Online transaction, or related services like delivery fees. You may also see charges linked to subscriptions such as Everyday Extra or Delivery Unlimited, fuel purchases at participating Caltex/Woolworths or EG Ampol sites, gift card purchases, or digital wallet payments (e.g., Apple Pay/Google Pay). For online orders, Woolworths may first place an authorization hold that can differ slightly from the final amount due to weighted items (like fruit, vegetables and meat), substitutions, refunds, or promotions, with the final charge posting when your order is packed and completed.
If you’re unsure about a Woolworths charge, start by checking your Woolworths Online account order history or the Everyday Rewards app, as well as paper or email receipts from recent in-store and fuel purchases. Match the transaction date and amount with your recent grocery shops, online orders, subscription renewals (such as Everyday Extra), or gift card purchases. For further help, visit woolworths.com.au and use the Help/Contact Us section, live chat, or call Woolworths Customer Care; provide the exact date, amount, and the last four digits of the card used so they can locate the transaction, explain any authorization holds or adjustments, and assist with refunds, missing items, or subscription issues.