Allianz Partners

Allianz Partners is a global subsidiary of Allianz that focuses on consumer specialty insurance and assistance services, including travel insurance, event ticket protection, tuition insurance, and roadside and medical assistance. In the United States, these products are administered through Allianz Partners USA (also historically known as Allianz Global Assistance/AGA Service Company), based at 9950 Mayland/Maryland Drive in Richmond, Virginia. Their consumer-facing offerings are sold under the Allianz Travel brand, which includes Event Ticket Protector plans for concerts, sports, and other live events.

A charge with the descriptor “Allianz Event” (sometimes alongside the address 9950 Maryland Dr and a toll‑free phone number) usually corresponds to an Allianz event ticket insurance premium purchased during an online ticket checkout, often through partners like Ticketmaster, Live Nation, or similar platforms. The insurance premium is billed separately from the ticket itself because it is a distinct policy underwritten by Allianz’s partner insurers but administered and processed by Allianz Partners/AGA Service Company. As a result, you may see two line items on your statement: one for the ticket seller and a separate one for “Allianz Event,” “AGASERVICECO,” or similar wording.

If you have questions about this charge, the best first step is to locate the confirmation email from your ticket purchase, which typically includes a link to your Allianz policy or clearly shows you opted into ticket protection. You can also visit allianztravelinsurance.com and use your email or policy number to look up coverage details, or contact Allianz Partners customer support using the phone number shown in your statement or policy confirmation for billing questions, refunds within the free‑look period, or claims. When reaching out, have your event date, ticketing platform, and the exact amount and date of the charge ready, as this will help Allianz quickly verify the transaction and explain or resolve any issues.