Almo

Grocery90% confidence

Almo is an Australian plant-based food company that produces premium almond-based beverages and products, including long-life almond milk and concentrated almond crème made from 100% Australian almonds.

South Melbourne, Victoria, Australia
almomilk.com.au

About Almo

Almo is an Australian plant‑based food company based in South Melbourne, Victoria, specialising in premium almond-based beverages and pantry products. They are best known for their long‑life almond milk and their concentrated Almond Crème, both made from 100% Australian-grown almonds and formulated without added gums, preservatives, or artificial flavours. Almo supplies cafés, restaurants, grocery retailers, and also sells directly to consumers through their online store at almomilk.com.au, offering products such as barista‑style almond milk, unsweetened varieties, and multipacks.

A charge from Almo (or ALMO MILK / ALMOMILK.COM.AU) on your bank or card statement usually relates to an online order placed through their website or a payment processed for Almo products via their ecommerce checkout. This could be for one‑time purchases like cartons of almond milk, jars of Almond Crème, bundled boxes, or shipping fees. In some cases, you might see repeat charges if you opted into recurring orders or subscription-style deliveries offered either directly on their site or via a partnered grocery/meal‑delivery platform. You may also briefly see a small pending or “processing” amount when you first add or update a card, which is typically an authorization hold that is reversed.

To verify an Almo charge, first check your email for order confirmations from almomilk.com.au around the date of the transaction, including spam or promotions folders. If you ordered on behalf of a café, workplace, or household, confirm whether another authorised user placed the order using your card. For unresolved questions, visit almomilk.com.au and use the Contact or Support page to reach their customer service team with your full name, order number (if available), date and amount of the charge, and the last four digits of the card used. They can confirm what was purchased, resend receipts, assist with refunds where applicable, and help resolve issues such as duplicate billing, incorrect amounts, or delivery problems.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Almo.

  1. SQ *ALMO MILK Southbank AUS

Frequently Asked Questions

What are the typical amounts I might see from Almo on my bank statement?

Most Almo charges relate to online orders for almond milk or Almond Crème. Individual 1L cartons or small bundles often total in the range of AUD $5–$30 depending on quantity, while larger cases, mixed boxes, or wholesale-style orders can be significantly higher. Your final charge may also include shipping fees and any applicable discounts or promo codes applied at checkout.

Why do I see a repeat or recurring charge from Almo each month?

If you see a recurring Almo charge, it may be from a repeat order or subscription-style arrangement you agreed to during checkout on almomilk.com.au or through a partner platform that delivers Almo products on a schedule. Review your order history and account settings where you originally signed up to see if automatic reorders are enabled. If you do not wish to continue, you can cancel or adjust the frequency of future deliveries through that account or by contacting Almo support for assistance.

How can I cancel or change an upcoming Almo order?

For one‑time orders, you generally cannot cancel once the order has been packed or dispatched, but you may be able to modify or cancel shortly after placing it by contacting Almo directly via their website. For any recurring or scheduled deliveries, log in to the account you used to set up the order (Almo’s site or a partner platform) and look for subscription, auto‑delivery, or reorder settings to pause, skip, or cancel. If you are unsure where the order was created, reach out to Almo with the date, amount of the charge, and your email address so they can locate it.

How do I request a refund or report a problem with my Almo charge or delivery?

Go to almomilk.com.au and use the Contact or Support page to send details of your issue, including your order number, photos (if the products were damaged or incorrect), and a description of the problem. Almo’s team typically reviews refund or replacement requests on a case‑by‑case basis, especially for damaged goods, missing items, or incorrect shipments. If a billing error occurred—such as a duplicated charge or wrong amount—provide a screenshot of your statement so they can investigate and process a correction or refund where appropriate.

Why do I see a small pending Almo charge that later disappears?

A small temporary charge or authorization (sometimes $1 or a small random amount) may appear when you first place an order or update your payment method with Almo’s online checkout provider. This is a standard card‑verification hold used by many ecommerce platforms to confirm that your card is valid. It should automatically drop off or be reversed within a few business days and will not result in an actual payment taken by Almo.

How do I get a copy of my receipt or invoice for an Almo purchase?

Receipts for Almo orders are normally emailed automatically to the address you entered at checkout; search your inbox for “Almo” or “almomilk.com.au” around the date of the charge. If you need a tax invoice or can’t find the original email, contact Almo through their website with your name, email, approximate order date, and the last four digits of your card. They can resend the invoice, which will list products purchased, GST details (if applicable), and the final amount charged.

Can Almo help if I don’t recognise the charge but someone else in my household might have ordered?

Yes. Before disputing the charge with your bank, check with family members, housemates, or colleagues who have access to your card details, as they may have ordered Almo products for home or office use. If the charge is still unfamiliar, provide Almo with the transaction date, amount, and the name on the card so they can verify whether there is a matching order in their system and confirm the delivery address used.

What should I do if my Almo order was charged but I never received the products?

First, check the tracking information provided in your shipping confirmation email and look for any delivery attempts or pick‑up notices. If the parcel shows as delivered but you didn’t receive it, or if tracking has stalled, contact the courier listed on the tracking page and then reach out to Almo with the tracking number and order details. They can liaise with the delivery partner, help investigate lost or misdelivered parcels, and arrange replacements or refunds where appropriate under their shipping policy.

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