Ampol Retail Pty Ltd

Gas Station95% confidence

Ampol Retail Pty Ltd is the retail fuel and convenience-store arm of Ampol, operating branded service stations and convenience outlets across Australia under the Ampol and related banners (including sites historically trading as Calstores/Caltex).

Sydney, New South Wales, Australia
ampol.com.au
Owned by Ampol Limited

About Ampol Retail Pty Ltd

Ampol Retail Pty Ltd is the fuel and convenience-store arm of Ampol Limited, operating hundreds of branded service stations and retail outlets across Australia under the Ampol and related banners (including many sites that historically traded as Caltex or Calstores). At these locations, customers can purchase unleaded and diesel fuels, premium fuels, LPG at selected sites, as well as in-store items such as snacks, drinks, groceries, coffee, hot food, and automotive products. Many sites also offer car washes, air and water facilities, and accept fleet cards like AmpolCard/StarCard alongside major credit and debit cards.

A charge from “AMPOL RETAIL PTY LTD” (sometimes appearing as “AMPOL [SUBURB]”, “AMPOL CALTEX”, or similar) usually relates to a fuel purchase, an in-store convenience purchase, or a car wash at one of their service stations. If you used pay-at-pump, your bank may first show a pre-authorisation hold (often a rounded amount such as AUD $1, $50, $99, or $150) before the actual fuel total is processed; the final settled amount may post a day or two later. Fleet and business customers using AmpolCard/StarCard may see consolidated periodic charges for multiple transactions, and digital wallet payments (Apple Pay, Google Pay, Ampol app) will still settle under the Ampol Retail merchant name.

To verify an Ampol charge, start by matching the transaction date and suburb/location on your statement with recent fuel or convenience-store visits. Check email receipts, digital wallet histories, or the transaction history in your AmpolCard or banking app, as these often show the exact site name and address. If something doesn’t add up, contact the specific service station (if known) or reach Ampol Customer Service via the contact form at ampol.com.au or by calling 13 AMPOL (13 2675) within Australia; they can help identify the transaction, explain authorisation holds, and advise on refunds or dispute processes if a charge appears incorrect.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ampol Retail Pty Ltd.

  1. CALSTORES PTY LTD BELMONT AUS

Frequently Asked Questions

Why do I see an Ampol Retail Pty Ltd charge when I only used pay-at-pump?

When you pay for fuel at the pump, Ampol (like most fuel retailers) requests a pre-authorisation hold from your bank to confirm funds are available. This hold is often a fixed amount such as AUD $1, $50, $99, or $150 and may appear as a pending or temporary charge. Once you finish fueling, the actual fuel amount is sent through and the hold is reversed—this can take from a few minutes up to 3–5 business days, depending on your bank.

What types of purchases typically appear as Ampol Retail Pty Ltd on my statement?

Charges under “Ampol Retail Pty Ltd” usually come from fuel purchases, in-store convenience items (coffee, food, drinks, groceries), or car wash services at Ampol-branded service stations. If you used a digital wallet (Apple Pay, Google Pay, Samsung Pay) or the Ampol app, the transaction will still settle under the Ampol Retail merchant name. Business and fleet customers using AmpolCard/StarCard may see site-level charges or consolidated amounts, depending on their billing setup.

Why is my Ampol charge higher than the amount on the fuel pump receipt?

Check whether your bank is still showing a pre-authorisation amount rather than the final settled transaction—pending authorisations can be higher and then adjust down to the actual fuel total. Also confirm whether you purchased additional items in-store (food, drinks, car wash, etc.) that were paid in a single transaction. If the posted (not pending) amount still doesn’t match your receipt, contact Ampol Customer Service or the station directly with the date, time, amount, and last four digits of your card for investigation.

How can I get a copy of my receipt for an Ampol Retail transaction?

If you paid in-store, the original receipt is printed at the time of purchase, but many sites can reprint it on the same day if you return with your card and approximate time of transaction. For pay-at-pump or digital wallet payments, check your banking app or wallet app for the exact timestamp and location, then contact the station or Ampol Customer Service via ampol.com.au with those details to request a copy. AmpolCard and other fleet card users can usually download transaction details or invoices from their online fleet portal.

How do AmpolCard or fleet customers get billed, and why might I see recurring Ampol charges?

If you use an AmpolCard/StarCard or another fleet card linked to Ampol, individual fuel purchases at the pump don’t always appear separately on your personal bank statement. Instead, your account may be charged periodically (e.g., weekly or monthly) for the total of all transactions on that card, which can look like a recurring Ampol Retail charge. Review your AmpolCard or fleet portal for a detailed breakdown of each fill-up and store purchase corresponding to the billed period.

Can I cancel or stop future charges from Ampol Retail Pty Ltd?

Ampol service stations generally process one-time transactions only; there is no ongoing subscription for standard fuel or store purchases. If you’re a fleet or AmpolCard customer, you can cancel or limit card use by logging into your account or contacting the AmpolCard support team via ampol.com.au or by calling 13 AMPOL (13 2675). To stop an unauthorised card from being used at Ampol sites, contact your bank immediately to block or replace the card and then report any suspicious transactions.

How do I request a refund or dispute a charge from Ampol Retail Pty Ltd?

First, gather any receipts, bank statements, and details such as date, time, site location, and the last four digits of your card. If possible, speak with the manager at the specific Ampol service station where the transaction occurred, as many issues (like duplicate charging or incorrect fuel amount) can be resolved on-site. If you can’t reach the site or need further help, contact Ampol Customer Service via the support form at ampol.com.au or call 13 AMPOL (13 2675); for suspected fraud, also lodge a dispute with your bank.

Why do I see multiple small Ampol charges on the same day?

Multiple small same-day charges can occur if you made more than one visit (for example, buying fuel and later returning for food or coffee) or split payments across transactions. Some banks also display the initial pre-authorisation and the final transaction separately for a short time, making it look like two charges until the hold is released. Review the transaction timestamps in your banking app and compare them with your receipts; if you still believe there’s a duplicate, contact Ampol or your bank to investigate.

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