Ampol Woolworths Metro

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Ampol Woolworths Metro is a co‑branded fuel station and convenience store operated by Ampol in partnership with Woolworths, offering petrol, diesel and a small retail store with groceries and snacks.

Sydney, New South Wales, Australia
ampol.com.au
Owned by Ampol Limited

About Ampol Woolworths Metro

Ampol Woolworths Metro is a co‑branded fuel and convenience store operated by Ampol in partnership with Woolworths in Australia. These sites combine a full‑service petrol station (unleaded, premium unleaded, diesel and often AdBlue) with a compact Woolworths Metro convenience store offering groceries, drinks, coffee, snacks, ready‑to‑eat meals, and everyday essentials. Many locations also support Everyday Rewards and Woolworths fuel discount offers, allowing customers to earn points or redeem eligible fuel discounts at participating sites.

A charge from “Ampol Woolworths Metro” on your bank or card statement usually relates to in‑store purchases (fuel, food, drinks, basic groceries) or pay‑at‑pump fuel transactions. You might see different amounts due to topping up your tank, buying multiple items in the Metro store, or adding extras like coffee, car wash, or gas bottles. Some cards may show a temporary pre‑authorisation hold when you use pay‑at‑pump, which can appear as a larger pending amount (for example, $40–$150) that later adjusts to the actual fuel cost. Contactless payments via mobile wallets (Apple Pay, Google Pay, etc.) may also display slightly different descriptor text but still point to the same transaction.

If you’re unsure about an Ampol Woolworths Metro charge, first check the date, time and amount against any recent fuel fills or convenience purchases you’ve made, including those by family members with access to your card. Look for a receipt in your email (for digital wallets or online banking), your car, or your physical wallet. To resolve billing questions, you can contact the specific station (number usually appears on your receipt or in maps listings) or reach Ampol customer service via the contact options on ampol.com.au for transaction queries or copies of receipts. If the amount does not match your records or you suspect fraud, contact your bank or card issuer promptly to dispute the transaction and request a card block or replacement if necessary.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ampol Woolworths Metro.

  1. CTX WOW NEUTRAL BAY NEUTRAL BAY AUS
  2. CTX WOW NEUTRAL BAY\16 MILITARY ROAD\NEU

Frequently Asked Questions

Why do I see a larger pending charge from Ampol Woolworths Metro than the fuel I actually bought?

Many Ampol Woolworths Metro sites use a pre‑authorisation hold when you pay at the pump. Your bank may temporarily reserve a standard amount (often around $40–$150) to verify funds, then automatically adjust it to the exact fuel cost once the transaction is finalised. The original hold should drop off within a few business days, depending on your bank. If the hold hasn’t cleared after about 5–7 days, contact your bank for an update.

What types of purchases commonly appear as Ampol Woolworths Metro charges?

Common transactions include fuel purchases (petrol or diesel), in‑store groceries, drinks, coffee, snacks, and convenience items from the Woolworths Metro store. Some sites may also process payments for a car wash, gas bottles, or automotive essentials like oil and washer fluid. All of these are typically grouped under the same merchant name, so multiple small or medium amounts on the same day may reflect more than one visit or a combination of fuel and shop purchases.

Can Ampol Woolworths Metro charges be recurring or part of a subscription?

Ampol Woolworths Metro does not typically operate on a subscription or membership billing model for standard customers. Charges are usually one‑off transactions for each visit—fuel fill‑ups or convenience store purchases. If you see regular similar amounts (for example, weekly or fortnightly), it is most likely due to routine refuelling rather than a subscription. Review your fuel usage and visit history to confirm whether these match your normal driving and shopping patterns.

How can I get a copy of a receipt for an Ampol Woolworths Metro transaction?

If you’ve misplaced a receipt, start by noting the exact date, time, amount, and last four digits of the card used from your bank statement. Contact the specific Ampol Woolworths Metro location (you can usually find the phone number via online maps or your previous receipts) and ask if they can retrieve a copy using that information. For further assistance—especially if you’re unsure which site you visited—you can reach Ampol customer service through the contact page at ampol.com.au and provide your transaction details so they can investigate.

How do I request a refund or correct an overcharge from Ampol Woolworths Metro?

If you believe you were overcharged, return to or contact the station where the purchase occurred with your receipt and bank statement details. Staff can usually verify the transaction in their system and process a refund or adjustment if an error is confirmed. If the dispute cannot be resolved directly with the site, escalate through Ampol’s customer service via ampol.com.au. As a last resort, you can lodge a dispute with your bank or card issuer, who may investigate and initiate a chargeback where appropriate.

Why does the amount on my statement not match the fuel price I remember at Ampol Woolworths Metro?

Differences can come from several factors: adding shop items (like coffee or snacks) to the same transaction, using premium fuel at a higher price, or not accounting for the exact number of litres pumped. Discounts or Everyday Rewards offers may also cause confusion if you’re remembering the price per litre before or after the discount. Compare the statement amount with the pump price, litres purchased, and any items listed on your receipt to confirm the total.

Can Everyday Rewards or fuel discounts affect how Ampol Woolworths Metro charges appear on my statement?

Yes. When you redeem a Woolworths fuel discount or earn Everyday Rewards points at a participating Ampol Woolworths Metro, the discount is usually applied at the point of sale, and only the final discounted total is charged to your card. Your bank statement will show the net amount you paid, not the original pump total before discounts. Any details about points earned or discounts used will appear on your receipt or in your Everyday Rewards account, not on your bank statement.

What should I do if I don’t recognise an Ampol Woolworths Metro charge at all?

First, check with anyone else who may have access to your card—such as a partner or family member—to see if they refuelled or shopped there. Review recent travel routes or work trips to confirm you didn’t stop at a co‑branded Ampol Woolworths Metro without noticing the exact site name. If no one recognises the transaction, immediately notify your bank or card issuer to report a possible unauthorised charge, request a card block or replacement, and start a formal dispute. You can also contact Ampol via ampol.com.au with the transaction details so they can help identify the specific site and transaction.

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