Angel Hotel is a multi-level boutique pub and bar in Sydney’s CBD, offering drinks and modern Australian pub food in a historic Victorian-era building owned and operated by the Merivale hospitality group.
Angel Hotel is a multi-level boutique pub and bar located in Sydney’s CBD, operated by the Merivale hospitality group. Housed in a restored Victorian-era building, it offers a mix of classic and contemporary bar spaces serving cocktails, wines, tap beers, and modern Australian pub food. Guests visit for after-work drinks, casual dining, private functions, and events, with many payments processed under Merivale’s central billing system, which can appear on statements as “ANGEL HOTEL,” “MERIVALE,” or a combination of both.
A charge from Angel Hotel on your bank or card statement usually relates to a bar or food purchase made on-site, a bar tab, or a group booking processed through Merivale. Common scenarios include one-off transactions at the bar or bistro, an open tab that was closed out at the end of your visit, shared group bills, or deposits for events and functions. You may also see temporary authorization holds if you started a bar tab by leaving your card behind the bar, or if a prepayment was taken for a group reservation or special event package, with the final amount adjusted once the bill is settled.
If you’re unsure about a charge from Angel Hotel, start by checking recent visits to Merivale venues, receipts in your email, or itemized statements from your banking app for the transaction date and time. For detailed billing questions, you can contact Merivale’s customer service via the contact form or venue page on merivale.com.au, or call the venue directly during opening hours with the date, approximate time, and amount of the charge. Common issues—such as split bills being charged to the wrong card, duplicate transactions, or unrecognized bar tabs—are typically resolved by the venue manager or Merivale accounts team, who may request a copy of your bank statement (with sensitive details redacted) to investigate and process any adjustments or refunds if applicable.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Angel Hotel.
Why do I see a charge from Angel Hotel or Merivale on my card when I only remember going for drinks?
Most Angel Hotel charges are for bar tabs, drinks, or food purchases made during a visit. If you opened a tab with your card, the final bill is usually charged in one transaction when you close the tab, which can make the amount look larger than expected. The charge may appear as “ANGEL HOTEL,” “MERIVALE,” or similar, because Merivale processes payments for its venues through a central system. Check receipts or bank transaction dates that match a recent visit to confirm.
Why is there a higher amount than I expected from Angel Hotel on my statement?
The final amount can be higher if your bar tab included multiple rounds, cocktails, or shared food that you may have split with others, or if a public holiday surcharge or weekend surcharge applied. Service charges for group bookings or set menus can also increase the total. Review any itemized receipt you received, or contact Angel Hotel or Merivale support with the transaction date and amount to request a copy of the bill. They can confirm all items and correct any genuine errors.
Why do I see a small or duplicate ‘pending’ charge from Angel Hotel?
Angel Hotel may place a temporary pre-authorization (hold) on your card when you open a bar tab or provide a card to secure a booking. This can appear as a small charge or a duplicate pending amount, separate from the final bill. Authorization holds are not actual charges and should drop off automatically within a few business days, depending on your bank. If a pending hold converts into a permanent extra charge, contact Merivale or your bank for assistance.
How do I query, dispute, or get a refund for an Angel Hotel charge?
First, gather details of the transaction (date, time, amount, and the last four digits of your card). Then visit merivale.com.au and navigate to the Angel Hotel venue page or the “Contact” section to submit a billing enquiry, or call the venue directly during trading hours. Provide as much information as possible so they can locate the transaction and review CCTV, POS records, and receipts. If an overcharge or duplicate payment is confirmed, refunds are typically processed back to the original payment method; your bank may take several business days to show the reversal.
Can Angel Hotel charges be related to a group booking or function deposit?
Yes. If you reserved an area, table, or function package at Angel Hotel, Merivale may charge a deposit or minimum spend to your card ahead of the event. After the event, this can be offset against your final bill, with any difference either refunded or charged depending on your spend and booking terms. Check your booking confirmation email from Merivale for details of deposits, minimum spends, and cancellation policies linked to your card.
Does Angel Hotel have subscriptions or recurring payments?
Angel Hotel itself does not typically run subscription services like streaming or monthly memberships, so recurring charges are usually linked to repeated visits or regular group bookings paid on the same card. If you see similar amounts on the same date each month, review your calendar or emails for recurring reservations, corporate events, or standing bar bookings. If you still can’t recognize the pattern, contact Merivale with examples of the recurring transactions so they can investigate whether they relate to regular venue use or an error.
What are common charge amounts I might see from Angel Hotel?
Common transaction amounts vary widely, from modest spends (e.g., AUD $20–$60) for a couple of drinks or a casual meal, to larger totals (AUD $100–$300+ or more) for group tabs, work functions, and special events. Set menus, packages, or minimum spends for private areas can also result in higher single charges. Because menu prices and surcharges can change, refer to the current menu on merivale.com.au for indicative pricing and compare it with the total shown on your statement.
How can I contact Angel Hotel or Merivale about a suspicious or unrecognized charge?
Go to merivale.com.au and search for Angel Hotel to find the venue page, which lists phone contact details and often an enquiry form. For billing-specific issues, you can use Merivale’s general contact or feedback form and select the relevant venue, including your transaction date, amount, and last four digits of your card. Calling the venue during opening hours can speed up basic checks, while more complex disputes may be escalated to Merivale’s head office or accounts team. If you suspect fraud or your card was stolen, also contact your bank immediately to block the card and initiate a fraud investigation.