ASFINAG (Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft) is Austria’s state-owned company responsible for planning, building, operating, and tolling the country’s motorways and expressways, including selling digital toll vignettes and route tolls online.
ASFINAG (Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft) is Austria’s state-owned company responsible for planning, building, operating, and tolling the country’s motorways and expressways. Through its website asfinag.at and its online toll shop and apps, ASFINAG sells digital toll vignettes for cars and motorcycles, as well as route-specific tolls (“Streckenmaut”) for certain tunnels and alpine motorway sections. The company manages toll systems for both private motorists and commercial vehicles over 3.5 tonnes, and its charges are directly linked to the use of Austria’s high-speed road network.
This charge typically appears on a bank or card statement when you purchase an Austrian digital toll vignette, a digital route toll, or pay a toll invoice online via ASFINAG’s toll shop. Common scenarios include buying a 10-day, 2‑month, or annual digital vignette before or during a trip to Austria, prepaying for video/route tolls (for example, certain tunnels or alpine passes), or paying outstanding tolls or administrative fees following a journey. The charge may also appear as a recurring annual amount if you set your digital vignette to renew automatically, or as a separate smaller amount when ASFINAG places and then releases a temporary authorization hold to verify your payment method.
If you’re unsure about an ASFINAG charge, start by checking your email for a confirmation from the ASFINAG online toll shop, and search for keywords like “ASFINAG,” “digitale Vignette,” or “Streckenmaut.” You can also log into the ASFINAG toll shop via asfinag.at (or the official app) to review your purchased vignettes, route tolls, invoices, and receipts. For unresolved questions—such as disputed tolls, duplicate charges, or refund/withdrawal requests—contact ASFINAG customer service via the contact form or hotline listed on asfinag.at, and have your license plate number, approximate travel date, and the last 4 digits of the card used ready to help them quickly locate the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ASFINAG.
Why do I see a charge from ASFINAG on my card or bank statement?
A charge from ASFINAG usually comes from purchasing a digital toll vignette for Austrian motorways or paying a digital route toll for specific motorway sections or tunnels. It can also result from paying an outstanding toll invoice or administrative fee online via the ASFINAG toll shop. If you recently drove in or through Austria—especially on motorways—it is likely related to that trip. Check your email inbox for a confirmation from ASFINAG matching the amount and date of the charge.
What are typical amounts for ASFINAG digital vignettes and tolls?
Common ASFINAG charges for passenger cars and motorcycles fall into ranges that reflect different vignette durations, such as short-term (around 10 days), medium-term (around 2 months), and annual validity, as well as a lower price tier for motorcycles. Separate route tolls ("Streckenmaut"), for example for certain tunnels or alpine motorway sections, are usually billed as single amounts per section driven and can appear as one or several individual charges depending on how many routes you prepaid. For exact current prices, check the price overview in the online toll shop at asfinag.at, as fees are adjusted from time to time.
Can ASFINAG charges be recurring or automatic each year?
Yes, ASFINAG allows you to set some digital vignettes—especially annual ones—to renew automatically each year. If you enabled auto-renewal when purchasing your vignette in the online toll shop, you will see a recurring yearly charge on or shortly before your renewal date. You can view and change your renewal setting by logging into your ASFINAG toll shop account and checking your vignette details. If you do not want a renewal, disable auto-renewal before the next billing date to avoid another charge.
How can I cancel or change an ASFINAG digital vignette I bought online?
Whether you can cancel or change a digital vignette depends on its status, start date, and the legal withdrawal rules that applied when you purchased it. If your vignette has not yet started and you bought it as a consumer (not as a business), you may have a limited withdrawal period under EU distance-selling rules; in practice, digital vignettes bought online typically become valid after a waiting period that reflects this right of withdrawal. Log into the ASFINAG toll shop, open your order details, and check if a cancellation or change option is available, or contact ASFINAG customer service via asfinag.at with your order number and license plate. Once a vignette has started and is in use, refunds or changes are usually very restricted or not possible.
How do I request a refund or dispute an incorrect ASFINAG toll charge?
To request a refund or dispute a charge, gather your transaction details (order number, date, amount, last 4 digits of the card, and your license plate) plus any supporting documents such as screenshots or confirmation emails. Then contact ASFINAG via the customer service section on asfinag.at, where you can find a contact form and current service hotlines, and clearly describe whether the issue is a duplicate payment, wrong license plate, incorrect route, or an unauthorized transaction. ASFINAG will review the case under its toll and vignette conditions and inform you if a correction or refund is possible. Avoid filing a bank chargeback until you have tried to resolve the issue directly, as this can delay processing and may require additional documentation.
Why do I see a small or temporary ASFINAG charge that later disappears?
ASFINAG or its payment processor may place a small authorization hold on your card to verify that the payment method is valid when you buy a digital vignette or route toll. This appears as a pending charge and is usually automatically released and disappears from your statement after a few days, leaving only the final toll amount as the settled transaction. If the purchase fails or is canceled, only the authorization hold may appear temporarily without a final charge. If a hold does not drop off after several business days, contact your bank and then ASFINAG support with the date and amount.
How can I find the receipt or invoice for my ASFINAG toll purchase?
When you complete a purchase in the ASFINAG online toll shop or app, a confirmation email with your receipt or invoice is sent to the email address you provided at checkout. You can also log into your ASFINAG account via asfinag.at and view your order history, where you can download invoices and check the license plates and validity periods linked to each toll product. If you checked out as a guest and did not receive an email, verify your spam/junk folder and then contact ASFINAG with the approximate time of purchase, license plate, and payment card details so they can look up your transaction.
How do I contact ASFINAG if I don’t recognize this charge or I have an account question?
Go to asfinag.at and navigate to the customer service or contact section, where you will find the official contact form and the current service hotlines for toll and vignette inquiries. Provide your full name, license plate number, approximate travel dates in Austria, the transaction date and amount, and the first and last 4 digits of the card used so they can identify the charge. If you have an ASFINAG toll shop account, note your username or customer number as well. ASFINAG can then confirm what the charge relates to and help correct any account or vehicle-registration issues.