Question 1

Why am I seeing a charge from Ashdown-Ingram on my bank statement?

Accepted Answer

Ashdown-Ingram charges generally relate to automotive electrical or thermal control parts supplied to a workshop, auto electrician, or trade business. If you recently had vehicle repairs, servicing, or air conditioning work done, the workshop may have purchased parts from Ashdown-Ingram and either charged your card directly or passed the cost through your invoice. In some cases, business or fleet purchasing staff may place phone or online orders and pay by card, resulting in a direct Ashdown-Ingram transaction on your statement.

Question 2

What are common amounts or patterns for Ashdown-Ingram charges?

Accepted Answer

Ashdown-Ingram transactions can range from small amounts (for items like relays, globes, connectors, or wiring) to higher totals for alternators, starter motors, A/C compressors, or full repair kits. Trade customers may see multiple charges in a day if they make several separate purchases, or a series of similar amounts that correspond to different workshop jobs. Some accounts are billed per invoice, while others may process a batch of invoices on the same day, so check whether multiple same-day charges match separate parts orders.

Question 3

Does Ashdown-Ingram offer subscriptions or recurring billing?

Accepted Answer

Ashdown-Ingram does not typically operate on a consumer subscription model; charges are usually for specific parts orders or services such as freight. However, trade account customers might see regular, recurring purchases as they order stock or parts for ongoing workshop work. If you see repeat charges, compare them to your workshop’s jobs or your business purchase records, as they are usually separate orders rather than a fixed subscription fee.

Question 4

How can I get a copy of the invoice for an Ashdown-Ingram charge?

Accepted Answer

If you have a trade account, you can usually access invoices through your Ashdown-Ingram online portal or by contacting your local branch’s accounts or customer service team. Provide your account name, approximate transaction date, amount, and any reference or order number from your workshop management system. If you’re an end customer whose mechanic used Ashdown-Ingram, ask your workshop for a detailed tax invoice that lists the parts supplier and any associated invoice numbers, which can then be matched by Ashdown-Ingram if needed.

Question 5

How do I dispute or request a refund for an Ashdown-Ingram transaction?

Accepted Answer

Start by contacting your local Ashdown-Ingram branch or the accounts team via the contact options on ashdown-ingram.com.au, supplying the transaction date, exact amount, last four digits of the card used, and any invoice or order number you have. They can confirm what was supplied, check for duplicate or incorrect charges, and advise whether the item is eligible for credit or return under their returns policy. Where a refund or credit is approved, it is usually processed back to the original payment method or credited to the trade account, and may take several business days to appear on your statement.

Question 6

Why do I see a pending or temporary Ashdown-Ingram charge that later changes amount?

Accepted Answer

Some branches may place a card pre-authorisation or a temporary hold when you provide card details over the phone or when a large order is prepared, especially if freight or final item quantities are not yet confirmed. When the order is invoiced, the final amount (including confirmed parts, GST, and freight) is charged, and the original pre-authorisation drops off, usually within a few business days. If the pending amount does not clear or is different from the final invoice, contact Ashdown-Ingram accounts with both amounts so they can investigate.

Question 7

How do I resolve an Ashdown-Ingram charge that I don’t recognise or believe is fraudulent?

Accepted Answer

First, check with anyone else who might use your card or trade account—such as business partners, staff, or family members involved in vehicle repairs—to rule out an authorised purchase. If no one recognises the transaction, contact Ashdown-Ingram directly with the transaction details; they can confirm the branch, invoice number, and name on the order, which helps determine whether it was mis-keyed or linked to another customer. If it appears fraudulent or cannot be resolved with Ashdown-Ingram, notify your bank or card issuer immediately to dispute the charge and secure your card.

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