Asurion is a Nashville-based company that provides protection plans, insurance, and tech support services for mobile phones, consumer electronics, appliances, and other connected devices.
Asurion, LLC is a privately held insurance and technology services company headquartered in Nashville, Tennessee. It partners with major wireless carriers, retailers, and manufacturers to provide device protection plans, extended warranties, and tech support for smartphones, tablets, laptops, home electronics, appliances, and other consumer devices. Through programs such as phone protection, home tech protection, and retailer-branded protection plans, Asurion manages everything from claims handling to repair logistics and replacement fulfillment.([asurion.com](https://www.asurion.com/about/?utm_source=openai))
A charge labeled simply as “Device Protection” on a card or carrier bill is often associated with a monthly protection plan administered by Asurion, even though the line item itself may appear under a generic name or the carrier’s name (for example, Google Fi Device Protection and various carrier device-protection programs list a separate monthly “Device Protection” fee that is provided or serviced by Asurion). These recurring charges typically correspond to ongoing phone or device insurance, extended warranty coverage, or claim-related deductibles/service fees.([support.google.com](https://support.google.com/fi/answer/16888597?hl=en&utm_source=openai))
If you’re unsure about a “Device Protection” charge, the best steps are to log in to your mobile carrier or retailer account and review add‑on insurance or protection plans, then compare billing dates and amounts to your statement. You can also visit asurion.com/claims or the specific carrier-branded Asurion portal to look up coverage and claims, or contact Asurion or your carrier directly using the support numbers listed in your plan documentation. If the charge appears unauthorized, you should contact your card issuer to dispute it after confirming with Asurion or your carrier that you do not have an active protection plan.([bbb.org](https://www.bbb.org/us/tn/nashville/profile/insurance-companies/asurion-0573-2131781?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Asurion.
Why do I see a charge labeled “Device Protection” on my statement?
A “Device Protection” line item is often the monthly premium or fee for a phone or device protection plan that is administered by Asurion through your wireless carrier or retailer. It usually reflects ongoing coverage for loss, theft, accidental damage, or post‑warranty malfunctions of your device. To confirm, check your carrier or retailer account for active protection or insurance add‑ons and match the billed amount and date.
Is the “Device Protection” charge billed directly by Asurion or through my carrier?
In many cases, Asurion administers the coverage while your wireless carrier or retailer bills you, so the descriptor may appear as a generic “Device Protection” line or under the carrier’s name on your bill. For some standalone plans like Asurion Home+ or other branded programs, charges can appear as an Asurion-branded item. Always review your carrier or Asurion plan documents to see how the charge should display.([support.google.com](https://support.google.com/fi/answer/16888597?hl=en&utm_source=openai))
How much does Asurion’s device protection typically cost each month?
Monthly pricing varies by partner and device value. For example, Google Fi and other carriers charge tiered monthly fees per device, while Asurion Home+ has a flat monthly rate for multiple home devices. Protection costs are usually disclosed at enrollment and in plan terms, and they appear as a separate “Device Protection” line item on your bill. Check your carrier or Asurion account for the exact amount tied to your device.([support.google.com](https://support.google.com/fi/answer/16888597?hl=en&utm_source=openai))
How can I cancel my Asurion device protection or stop the “Device Protection” charge?
To cancel most Asurion-administered plans, you must cancel through the company that sold you the coverage—typically your mobile carrier, internet provider, or retailer. Sign into your carrier or retailer account and remove the device protection add‑on, or call their customer service and ask to cancel the protection plan. For direct Asurion offerings like Asurion Home+, you can cancel via the Asurion website or phone support as described in your plan terms. Once canceled, future “Device Protection” charges should stop.([asurion.com](https://www.asurion.com/homeplus/faq/?utm_source=openai))
How do I request a refund for a Device Protection charge I don’t recognize?
First, verify whether anyone on your account recently added device protection or filed a claim. If you still don’t recognize the charge, contact your carrier or the retailer that bills you and request that they review recent enrollments and protection add‑ons. If they confirm that no valid authorization exists, ask for the protection to be removed and request a credit or refund. If the issue isn’t resolved, contact your card issuer and dispute the charge, noting that it appears to be an unauthorized device protection premium or deductible.([gethuman.com](https://gethuman.com/phone-number/Asurion?utm_source=openai))
What kinds of incidents are typically covered by Asurion’s device protection plans?
Asurion-administered device protection programs generally cover accidental damage (drops, cracks, spills), loss or theft where available, and mechanical or electrical breakdowns beyond the manufacturer’s warranty. Coverage specifics, deductibles, and limits differ by partner and device, so you should review the Terms and Conditions linked from your carrier or Asurion’s site for precise details on what is and isn’t covered.([support.google.com](https://support.google.com/fi/answer/16888597?hl=en&utm_source=openai))
Why did I get a one‑time Device Protection charge instead of my usual monthly amount?
In addition to monthly premiums, Asurion-related programs may bill separate one‑time charges such as claim deductibles, service fees for repairs or replacements, or prorated partial‑month premiums when coverage starts mid-cycle. These can appear as distinct “Device Protection” or similarly worded charges. Compare the date of the charge to any recent claims, repairs, or changes to your coverage to determine whether it is a deductible or a new enrollment fee.([support.google.com](https://support.google.com/fi/answer/16888597?hl=en&utm_source=openai))
How can I verify my coverage or see which devices are protected under Asurion?
Log in to your carrier or retailer account and look for insurance, protection, or coverage sections that list enrolled devices and plan names such as ‘Device Protection,’ ‘Mobile Protect,’ or similar branding. Many Asurion-administered programs also allow you to look up your coverage and file claims through an Asurion web portal specific to your carrier. If you’re still unsure, call your carrier or Asurion support and ask them to confirm which devices, if any, are covered under your account.([support.google.com](https://support.google.com/fi/answer/6309809?hl=en&utm_source=openai))