Auckland Transport

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Auckland Transport is the council-controlled organisation responsible for managing Auckland’s transport services and infrastructure, including public transport, roads, and parking facilities across the Auckland region.

Auckland, New Zealand
at.govt.nz
Owned by Auckland Council

About Auckland Transport

Auckland Transport (AT) is the council-controlled organisation that plans, manages, and operates most public transport and local transport services across the Auckland region in New Zealand. AT oversees bus, train, and many ferry services, as well as parking facilities, park & ride sites, cycling infrastructure, and parts of the road network. Most everyday public transport payments are made using the AT HOP smartcard system, which lets customers load credit, buy passes, and receive discounted fares compared with cash. Official information, timetables, and account management are available through at.govt.nz and the AT Mobile app.

A charge from “Auckland Transport”, “AT HOP”, or “AT Park” on your bank or card statement typically relates to public transport fares, AT HOP card top-ups or auto top-ups, parking payments, or parking infringements within Auckland. You may see one-off payments for a single online top-up or parking session, as well as repeated amounts if you’ve enabled AT HOP auto top-up or use the AT Park parking app frequently. Some users may also see small temporary authorisation amounts when adding or updating a card in their AT HOP or AT Park account, or when a card is used to pre-authorise a parking session before the final fee is calculated. Infrequently, you might see charges for replacement AT HOP cards, purchasing a new card online, or paying administrative fees related to infringements.

To verify a charge, first log into your AT HOP or AT Park account using the email or phone number you commonly use with Auckland Transport and review recent transactions, top-ups, and parking sessions. Check your email for receipts from no-reply@at.govt.nz or similar AT billing addresses, and compare dates and amounts with your bank statement. If you still don’t recognise the charge, contact Auckland Transport via at.govt.nz (search “Contact us”), call the AT Contact Centre, or visit an AT Customer Service Centre with your card and statement details. You can query unknown transactions, request balance or transaction histories, dispute possible errors, and ask about refunds or reversals where eligible; if card fraud is suspected, also contact your bank immediately to block or replace your card.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Auckland Transport.

  1. AT Parking Auckland NZL
  2. AUCKLANDTRANSPORTPARKING

Frequently Asked Questions

Why do I see an Auckland Transport or AT HOP charge on my bank statement?

Most Auckland Transport or AT HOP charges are for public transport use or adding credit to an AT HOP card. This can include online top-ups, auto top-ups, purchasing a new AT HOP card, or buying a monthly or day pass. If you regularly tap on and off buses, trains, or ferries, your recent use is likely linked to this charge. You can confirm by logging into your AT HOP account at at.govt.nz and checking your transaction history.

What are typical amounts Auckland Transport might charge my card?

Public transport fares in Auckland vary by zones and mode, but individual trips usually range from a few dollars up to around $10–$15 for longer journeys when using AT HOP. Online top-ups and auto top-ups are commonly set to round amounts such as $10, $20, $50, or $100. Parking charges through AT Park or pay-by-plate machines can range from a few dollars for short stays to higher amounts for all-day parking or busy central city areas. Infringement payments or fees will typically appear as larger, one-off amounts compared with normal fares or parking sessions.

Why do I see multiple small Auckland Transport charges instead of one larger payment?

If you use your AT HOP card frequently, each trip fare is deducted from your card balance, which may be topped up in smaller increments via auto top-up or manual top-ups. In AT Park, each parking session is billed separately, so several short stays in the same day can appear as multiple small transactions. Family members or children using separate HOP cards linked to the same payment card can also generate several smaller charges. Reviewing each HOP card or AT Park profile associated with your card will help you match charges to specific trips or sessions.

What is an AT HOP auto top-up and how do I change or cancel it?

AT HOP auto top-up automatically adds a preset amount of credit to your HOP card when your balance falls below a chosen threshold. To change or cancel auto top-up, log into your AT HOP account at at.govt.nz, go to your card settings, and adjust or disable the auto top-up option for that card. Once cancelled, no further automatic top-ups should occur, but any pending top-ups already initiated may still be processed. If you believe an auto top-up was applied in error, contact Auckland Transport customer service with your card and transaction details.

Why do I see a small $1–$5 Auckland Transport or AT Park charge that then disappears?

Auckland Transport or AT Park may place a small temporary authorisation hold on your card when you add or update a payment method, or when you start certain types of parking sessions. This is used to confirm that the card is valid and has sufficient funds. These authorisation holds are not final charges and should drop off your account automatically within a few business days. If a small hold remains on your statement for longer than a week, contact your bank and Auckland Transport for review.

How can I dispute an Auckland Transport charge or request a refund?

Start by signing into your AT HOP or AT Park account and confirming the details of the transaction, including date, time, and card used. If you still believe the charge is incorrect—for example, a double charge, a fare error, or a parking session that ended earlier than recorded—contact Auckland Transport via the contact form or phone number listed at at.govt.nz, selecting the option for AT HOP or Parking queries. Provide screenshots or copies of your statement and any relevant trip or parking details. Refunds are assessed case by case in line with AT’s fare, parking, and AT HOP terms and conditions, and may take several business days to process if approved.

How do I stop future Auckland Transport or AT Park charges if I no longer live in Auckland or no longer drive/commute?

To prevent future public transport charges, disable any AT HOP auto top-ups in your online account and stop using the card; you may also request a balance refund or leave the remaining credit for future visits. For parking, ensure you log out and remove your saved payment method from the AT Park app or web portal, and uninstall the app if you no longer need it. If other family members or employees have access to your card details, confirm that they are not using your card for travel or parking. After doing this, monitor your bank or card statements for a couple of weeks to confirm that no new Auckland Transport charges appear.

How can I contact Auckland Transport about a charge I don’t recognise?

Visit at.govt.nz and go to the “Contact us” section to find the latest phone numbers and online forms for AT HOP and Parking support. You can call the AT Contact Centre (typically available extended hours on weekdays and weekends) or submit an online enquiry with your full name, contact details, the last four digits of your card, and information about the disputed transaction. You can also visit an AT Customer Service Centre at major transport hubs in Auckland for in-person assistance with AT HOP queries. For suspected fraud or a stolen card, contact your bank immediately in addition to notifying Auckland Transport.

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