Australia Post is the Australian Government–owned postal and logistics company providing mail, parcels, retail postal services, and related agency and financial services across Australia, including through licensed post offices (LPOs) such as the Penola outlet indicated in the descriptor.
Australia Post is the Australian Government–owned postal and logistics service, responsible for delivering letters, parcels, and a wide range of retail and agency services across the country. Through its network of corporate and licensed post offices (LPOs) – including local outlets like Penola – it offers domestic and international postage, parcel delivery, PO Boxes, passport and identity services, bill payments, banking services for partner banks, and packaging and stationery retail. Australia Post also provides online services via auspost.com.au and the AusPost app, including parcel tracking, label purchases, and MyPost accounts.
A charge from Australia Post (often appearing as “AUSPOST”, “AUSTRALIA POST”, “AUST POST”, or including a location name such as an LPO or suburb) usually relates to a postal or retail transaction. Common reasons include buying postage or prepaid satchels, paying for parcel delivery or signature on delivery, renewing a PO Box or Parcel Locker service, purchasing packaging, or paying for identity or passport services at a post office. Online transactions might include purchasing postage labels, upgrading parcel services, or paying for mail redirection or mail hold services, and you may also see temporary authorization holds when you add or update a card in your AusPost or MyPost account.
If you’re unsure about an Australia Post charge, start by checking your email for receipts from no-reply@auspost.com.au or onlineorder@auspost.com.au, your MyPost account order history, or paper receipts from a recent post office visit. Compare the date and amount to any parcels you sent, ID checks, passport applications, PO Box renewals, or bill payments made at a post office. For help, visit auspost.com.au and use the online help & chat, or call 13 POST (13 7678) with details of the transaction; you can also visit the local post office listed in the description, bringing your card and ID so staff can look up the payment and advise on refunds, disputes, or next steps if you still don’t recognize the charge.
Bank Statement Variations
31 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Australia Post.
Why do I see a charge from Australia Post or an LPO with a town name (e.g., PENOLA) on my statement?
Australia Post charges sometimes show the specific post office or licensed post office (LPO) location where you made the purchase, such as a town or suburb name. This usually relates to buying postage, sending a parcel, paying for ID/passport services, or purchasing packaging and retail items at that outlet. Check whether you recently visited a post office in that area or asked someone else in your household to send a parcel on your behalf.
What are common amounts I might be charged by Australia Post?
Australia Post charges can vary widely depending on the service. Small amounts (e.g., AUD $2–$15) often relate to letters, small parcels, or packaging; mid-range amounts (around AUD $15–$60) are common for domestic parcels, international small parcels, or mail redirection/hold services; larger amounts (AUD $60 and above) may be for international parcels, passport or identity services, PO Box rentals, or multiple services in a single transaction. If the amount seems unusual, check your recent parcel sends, PO Box or Parcel Locker fees, and any in-store bill payments.
Can Australia Post charge me on a recurring or subscription basis?
Most Australia Post transactions are one-off, but some services can involve periodic or repeat payments. Examples include annual PO Box or Parcel Locker rentals, extended mail redirection services, or scheduled parcel pickups for business accounts. In some cases, you may have opted to save a card for renewal or use a business/MyPost account with stored payment details, which can trigger repeat charges when you renew or extend a service. You can view and manage these services in your MyPost account at auspost.com.au or by contacting customer service.
How do I cancel or change a PO Box, Parcel Locker, or mail redirection service that I’m being charged for?
To cancel or change a PO Box, Parcel Locker, or mail redirection/hold, log in to your MyPost account at auspost.com.au and go to the “Manage services” or “My services” section to view current services and expiry dates. Many services can be cancelled or allowed to expire at the end of the paid period; Australia Post generally does not provide pro‑rata refunds once a term has started. For PO Boxes or services set up in person, you may need to visit the original post office (or LPO) with photo ID, or call 13 POST (13 7678) to confirm the correct process for your specific service.
How do I request a refund or dispute an unexpected Australia Post charge?
First, gather details such as the date, exact amount, last four digits of the card, and any receipts or tracking numbers. If you believe you were overcharged or charged in error (for example, for a label you did not use, a cancelled service, or a duplicated transaction), contact Australia Post via auspost.com.au/help or by calling 13 POST (13 7678), and provide these details so they can locate the transaction. Refunds are assessed case by case and are more likely when a service was not provided, was cancelled within policy, or an obvious billing error occurred; if you still disagree with the outcome, you can then speak to your bank about a chargeback.
Why do I see a small temporary charge (around $1) from Australia Post on my card?
A small amount (often around AUD $1 or similar) from Australia Post is usually an authorization hold used to verify your payment card when you add it to your MyPost account, purchase labels online, or pay through certain digital payment systems. This is not a real charge and should automatically reverse or disappear from your statement within a few business days. If a small verification amount remains on your account for more than a week, contact your bank first, then Australia Post if necessary.
How can I find the receipt or details for an online Australia Post or MyPost charge?
For online transactions, Australia Post normally emails a tax invoice or order confirmation to the email address linked to your MyPost account or the address you entered at checkout. Log in to auspost.com.au and check your MyPost “Orders”, “History”, or “My purchases” section for label purchases, parcel upgrades, or service fees. If you can’t locate a receipt, you can contact support via the online help & chat or call 13 POST (13 7678) with the transaction date, amount, and the last four digits of your card so they can search their system.
What should I do if I don’t recognize an Australia Post charge at all?
Start by confirming whether anyone else on your account or in your household recently used your card at a post office or online (for example, to send a parcel, renew a PO Box, or pay a bill). If no one recognizes the transaction, contact Australia Post with the date, amount, and descriptor so they can check if it matches a parcel label, service, or in-store sale; they may also advise if it appears suspicious. If they cannot locate the transaction or confirm it’s legitimate, immediately notify your bank or card issuer to report potential fraud, request a new card, and dispute the charge if appropriate.