CouriersPlease is an Australian parcel delivery and courier service company, providing domestic and international parcel delivery solutions for businesses and consumers.
CouriersPlease is an Australian parcel delivery and courier company headquartered in Rosehill, New South Wales. They specialise in domestic parcel delivery across metropolitan and regional Australia and also offer international shipping through global delivery partners. CouriersPlease serves both businesses and individual customers with services such as standard and express parcel delivery, authority-to-leave options, collection from parcel lockers and collection points, and business accounts with invoiced billing. Shipments can be booked and tracked online via couriersplease.com.au using a consignment or tracking number.
A CouriersPlease charge may appear on your bank or card statement if you booked a parcel delivery directly through their website, paid for a pickup or redelivery, purchased additional services (like signature on delivery or insurance/extra cover), or settled an invoice linked to a business shipping account. You may also see a charge if an online retailer uses CouriersPlease for shipping and passes the delivery fee through to you as a separate transaction, or if you paid a redelivery or re-route fee after missing a delivery. In some cases, you may notice a small temporary authorization when you first enter your card details—this is used to verify your payment method and should drop off automatically.
To verify a CouriersPlease charge, start by checking recent parcel bookings, online purchases that required separate shipping payment, and any emails from CouriersPlease confirming a consignment or payment. Log into your CouriersPlease account (if you have one) or search your email inbox for “CouriersPlease” to locate receipts, invoices, and tracking references. If you still have questions, contact CouriersPlease via the Help & Support section at couriersplease.com.au, where you can submit an enquiry with your name, email, phone number, and any reference numbers; you can also use their online chat (when available) or phone support listed under “Contact Us.” Always have your tracking number, invoice number, and the exact charge amount/date handy to speed up resolution of billing questions or disputes.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CouriersPlease.
Why do I see a CouriersPlease charge on my card if I only ordered something from an online store?
Some online retailers use CouriersPlease as their delivery partner and may process the shipping fee as a separate transaction in CouriersPlease’s name, rather than bundling it into the store’s charge. This is more common with marketplace sellers or when you select a specific courier option at checkout. Check your order confirmation email to see if CouriersPlease is listed as the shipping provider and whether shipping was billed separately.
Does CouriersPlease offer subscriptions or recurring billing, and why might I see repeat charges?
CouriersPlease does not typically offer consumer ‘subscriptions’ like streaming services, but business account holders and frequent shippers can be billed regularly for shipments (e.g., weekly or monthly invoicing). If you have a business or eCommerce shipping account, multiple deliveries in a billing period may be grouped into one or more scheduled charges. Review your CouriersPlease online account or recent invoices to see a breakdown of consignments included in each charge.
What common charge amounts should I expect from CouriersPlease?
CouriersPlease charges vary based on parcel size, weight, service type (standard vs. express), and whether the delivery is domestic or international. Smaller domestic parcels usually incur lower fees, while large or heavy items, remote area deliveries, or international services cost more and may show as higher single charges. If you booked multiple labels in one session, they may all appear as a single combined transaction on your statement.
Why do I see a small or pending CouriersPlease charge that later disappears?
When you add or update a card on couriersplease.com.au, or occasionally when you place your first order, CouriersPlease (or their payment processor) may place a small temporary authorization hold—often a low-dollar or even $0–$1 amount—to verify your card. This is not an actual debit and should automatically drop off or be reversed by your bank within a few business days. If a small hold remains longer than 7 business days, contact your bank and CouriersPlease support with a screenshot of the transaction.
How can I get a copy of my CouriersPlease invoice or receipt for a charge I don’t recognize?
Log into your CouriersPlease account and go to your Billing, Invoices, or My Shipments section to download invoices and payment receipts that match the date and amount on your bank statement. If you checked out as a guest, search your email (including spam and promotions folders) for “CouriersPlease,” “consignment,” or “shipment confirmation,” which usually contain a payment summary. If you still can’t locate documentation, use the contact form at couriersplease.com.au with the charge date, last four digits of your card, and transaction amount so they can trace the payment.
How do I change, cancel, or get a refund for a CouriersPlease booking I’ve already paid for?
If your parcel has not yet been collected or processed, you may be able to cancel or modify the booking by logging into your CouriersPlease account and accessing the specific consignment, then following the options for cancellation or amendment. Refund eligibility depends on the service type and whether the parcel has entered the network; some fees (like pickup or booking fees) may be non-refundable once the courier is allocated. For delivered or in-transit items, contact CouriersPlease customer support with your consignment number to request a review or partial refund where applicable.
Can I dispute an incorrect CouriersPlease charge or a fee for a failed delivery attempt?
Yes. If you believe you were incorrectly charged—for example, for a redelivery you did not request, a surcharge you don’t understand, or a service level that was not met—collect your tracking number, delivery timeline, and any supporting emails or photos. Then submit a billing or service complaint via the Help & Support section on couriersplease.com.au, or contact them by phone using the number listed under Contact Us. CouriersPlease can investigate driver scans, delivery attempts, and surcharge rules and may adjust or credit fees if they determine an error occurred.
How can I contact CouriersPlease about a mystery charge or account issue?
Visit couriersplease.com.au and go to the Contact Us or Help & Support page to submit an online enquiry; you can choose topics like Billing, Account, or General Enquiry and upload screenshots of the charge. They also provide phone contact details by region on the same page, and some users may see a live chat option during business hours. When you reach out, include your full name, email, approximate transaction date and amount, last four digits of the card charged, and any tracking or invoice numbers to help them locate the transaction quickly.