Uber Eats is a food delivery and pickup platform operated by Uber Technologies, Inc., based in San Francisco, California. Through the Uber or Uber Eats apps and ubereats.com, customers can browse menus from local restaurants, convenience stores, and grocery partners, then place orders for delivery or pickup. Uber Eats uses a network of independent couriers, and charges may include the cost of items, delivery fees, service fees, and optional tips. Users can also subscribe to Uber One, which offers benefits like reduced delivery fees and discounts on eligible orders for a monthly or yearly fee.
A charge from Uber Eats may appear on your bank or card statement when you place an order for food, groceries, or other items through the Uber or Uber Eats app, or when you pay for an Uber One membership. You might also see pending or temporary authorization holds when you add a card, start an order, or when an order total changes due to adjustments (such as item substitutions or added tips). Recurring charges typically relate to Uber One subscriptions, while one-time charges relate to individual orders, in-app purchases, or fees such as cancellation fees or small-order fees.
If you don’t recognize an Uber Eats charge, first open the Uber or Uber Eats app and review your “Orders” and “Account” sections to match the amount and date with a specific order or subscription. Look for shared-account activity (family members, roommates) or saved-card usage. To resolve issues, go to the in-app Help section (or help.uber.com) to report an unknown charge, request a refund, or query an order. You can also manage and cancel Uber One in the app under your account’s subscriptions. For suspicious activity or charges you truly don’t recognize, contact Uber support through the app and consider notifying your bank or card issuer to secure your payment method.
Bank Statement Variations
13 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Uber Eats.
Why do I see an Uber Eats charge on my bank statement when I don’t remember ordering?
Many Uber Eats charges come from food, grocery, or convenience-store orders placed in the Uber or Uber Eats app, sometimes by family members or others with access to your account or card. Check the Uber or Uber Eats app under “Orders” to match the exact amount and date. Also review whether your card is saved on another person’s Uber account. If you still can’t identify the charge, use the in-app Help > “I don’t recognize this charge” option to contact Uber support.
What are common Uber Eats charge amounts and fees I might see?
Your statement may show the total order amount, which can include item costs, taxes, delivery fees, service fees, and any tip you added to the courier. You may also see small additional fees, such as a small-order fee, a busy-area or busy-time fee, or a customer cancellation fee if you cancelled late. Uber One subscription charges typically post as a flat monthly or annual fee. Exact amounts vary by city, country, restaurant pricing, and current promotions.
Why do I see multiple or small pending Uber Eats charges (like $1–$5) on my account?
Uber Eats sometimes places temporary authorization holds to verify your payment method or confirm available funds before finalizing an order. These holds can also appear if the order total changes due to substitutions, adjustments, or adding a tip after delivery. Authorization holds are usually reversed automatically within a few business days, and only the final order total is actually charged. If a pending amount has not cleared after several days, contact your bank and check the trip or order details in the app.
Why was I charged by Uber Eats after cancelling an order?
If you cancel after the restaurant has started preparing your order or after a courier is already on the way, Uber Eats may charge a partial or full cancellation fee to cover incurred costs. You can see whether a fee was applied by opening the cancelled order in the app and reviewing the receipt. If you believe you were wrongly charged, go to Help > “Past orders” in the app, select the order, and choose the option related to an incorrect cancellation fee to request a review.
What is Uber One and how do I cancel the subscription to stop recurring charges?
Uber One is a paid membership that offers benefits like $0 or reduced delivery fees and discounts on eligible Uber Eats and Uber rides, billed monthly or annually. To cancel, open the Uber or Uber Eats app, go to Account > Uber One (or Account > Manage membership), and follow the prompts to end your membership. You’ll keep your benefits until the end of the current billing period, and charges stop on the next cycle. Uber generally does not offer partial refunds for unused time, so check your renewal date in the app before cancelling.
How can I request a refund for a wrong, missing, or poor-quality Uber Eats order?
Open the Uber or Uber Eats app, go to “Orders,” select the affected order, and tap “Get help” or “Help with this order.” From there you can report missing items, incorrect items, late delivery, or other issues and request a refund or credit, subject to Uber’s policies and review. Provide clear details and, if possible, photos to support your claim. Refunds, if approved, are usually issued as credits or back to your original payment method within several business days.
How do I contact Uber Eats about a charge I don’t recognize or a billing problem?
The primary way to reach Uber Eats support is through the in-app Help section. Go to Account or “Help,” choose “Trip and order help” or “Account and payment options,” then select the relevant order or charge issue. You can also visit help.uber.com in a web browser while signed in to your Uber account to review charges and submit a support request. For urgent card security concerns, contact your bank or card issuer immediately in addition to using Uber’s Help center.
Why does the final Uber Eats charge differ from the amount I saw at checkout?
Your final charge can change if items are unavailable and substituted, if the restaurant updates prices, if taxes or fees are adjusted by your location, or if you add or change a tip after delivery. Occasionally, partial refunds or promotions applied after the order can also alter the final total. You can see a detailed breakdown of the original estimate and the final amount by opening the order receipt in the Uber or Uber Eats app. If something looks incorrect, use the “Get help” option on that order to ask support to review it.