Ausure Insurance Brokers

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Ausure Insurance Brokers is an Australian insurance broking and financial services network providing business, farm, personal and specialty insurance through a large network of local brokers across the country.

Brisbane, Queensland, Australia
ausure.com.au
Owned by Steadfast Group Limited

About Ausure Insurance Brokers

Ausure Insurance Brokers is an Australian-owned insurance broking and financial services network headquartered in Brisbane, Queensland. Through a large network of local, independently owned brokerages across Australia, Ausure helps individuals, farms and businesses arrange cover such as business and commercial packages, public liability, farm and crop insurance, motor and fleet, home and contents, landlords, and various specialty and industry-specific policies. Ausure brokers act as intermediaries, working with a wide panel of insurers and underwriting agencies to source and manage cover on behalf of their clients.

A charge from Ausure Insurance Brokers on your bank or card statement will usually relate to an insurance premium or broker fee for a policy that has been placed or renewed through an Ausure broker. This may appear as a one-off annual premium, a monthly instalment if you’ve chosen premium funding, a mid-term adjustment (for example, if you changed vehicles or increased your sums insured), or a renewal payment processed automatically at the start of a new policy period. In some cases, you may see separate line items for the insurer’s premium, statutory charges (like stamp duty and GST) and an Ausure or broker service fee, or a small temporary pre-authorisation when a new card is added.

If you’re unsure about a charge, start by checking recent emails from your Ausure broker for tax invoices, renewal notices, or payment plans that match the date and amount of the transaction. You can also log in to any client portal your local Ausure broker has provided or contact them directly using the details on ausure.com.au (find your local office under “Find a Broker”) or via the contact details on your last policy schedule. When you reach out, have your full name, business name (if applicable), policy number, and the exact amount/date of the charge ready—this will help them quickly confirm whether it relates to a current policy, a renewal, a premium-funded instalment, or an error, and assist with refunds, cancellations or policy adjustments where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ausure Insurance Brokers.

  1. AUSURE INSURANCE BRO CARDIFF AUS

Frequently Asked Questions

Why was I charged by Ausure Insurance Brokers when my policy just renewed?

Ausure brokers often process renewal premiums shortly before or on your policy renewal date to ensure you remain continuously insured. If you previously authorised automatic renewals or provided ongoing payment details, the charge you see is likely the annual or periodic premium for your renewing policy. Check your renewal invitation or tax invoice from your broker for the billing date and amount, which should match the transaction on your statement.

What are typical amounts I might see charged by Ausure Insurance Brokers?

Amounts vary widely depending on the type of cover (e.g. home, farm, business package, liability) and the level of risk insured. Charges can range from modest monthly instalments under a premium funding arrangement to larger annual payments for comprehensive business or farm policies. Your invoice will break down the insurer’s premium, government charges and any broker/service fees so you can verify the total against the charge on your statement.

Why do I see multiple charges or line items related to Ausure on the same day?

In some cases, payments are split between the insurer’s premium, statutory charges and a broker or service fee, which can appear as separate line items. You may also see a premium funding instalment and a separate adjustment premium if your policy was altered (for example, adding a vehicle or increasing cover). Compare the statement entries with your latest invoice or adjustment notice from your Ausure broker to confirm how the total has been allocated.

How can I cancel or pause an insurance policy arranged through Ausure?

To cancel or change your cover, you need to contact your Ausure broker directly—cancellations generally can’t be done just by disputing a bank charge. Reach out using the phone or email details on your policy schedule or visit ausure.com.au and use the “Find a Broker” tool to locate your local office. Your broker will explain any minimum term, cancellation fees, and potential return premium (refund) and arrange for formal cancellation with the insurer if you proceed.

How do I request a refund for an Ausure Insurance Brokers charge I don’t recognise?

First, contact your Ausure broker or the Ausure head office with the date, amount of the charge, and the last four digits of the card or the bank account used. They can check whether the payment is linked to an existing policy, renewal or adjustment in your name or your business’s name. If the charge is found to be an error or a duplicate, your broker can initiate a refund or adjustment in line with the insurer’s and Ausure’s refund policies; if it relates to valid cover, they’ll explain the basis of the charge in detail.

Why do I see a small or temporary Ausure charge that later disappears or changes amount?

When you first provide or update a card, some payment processors may place a small pre-authorisation hold to verify the card’s validity. This can appear as a small pending amount and should automatically drop off or be replaced by the actual premium charge once processed. If a small pending transaction remains on your account for more than a few business days, contact your broker or your bank to confirm its status.

How are recurring or instalment payments to Ausure set up and managed?

If you’ve chosen to pay by instalments—often via a premium funding arrangement—you’ll usually authorise automatic monthly or periodic direct debits from your bank account or card. The debit amounts and schedule are outlined in your premium funding contract or payment plan documents. You’ll need to contact your Ausure broker or the premium funding provider listed on your documents to alter your payment date, update details or cancel the arrangement, noting that cancelling instalments may also cancel your insurance cover.

How can I contact Ausure Insurance Brokers to confirm or query a charge on my statement?

Go to ausure.com.au and use the “Find a Broker” feature to locate your local Ausure brokerage and obtain their direct phone and email details. You can also use the general contact form or phone number listed on the website for head office enquiries if you’re unsure which branch holds your policy. When you contact them, provide your full name, business name (if applicable), policy number (if known), and a screenshot or exact details of the transaction so they can quickly trace and explain the charge.

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