Question 1

Why does my statement show a charge from "SP AVENUE**.CO.UK" or "SP AVENUE85"?

Accepted Answer

This description indicates a purchase processed through Shopify Payments ("SP") for an order placed with Avenue 85 at avenue85.co.uk. The masked portion ("AVENUE**.CO.UK") corresponds to the Avenue 85 website address and usually relates to an online clothing or footwear order you placed.

Question 2

What types of products does Avenue 85 usually charge for, and what are common order amounts?

Accepted Answer

Avenue 85 primarily sells outdoor and lifestyle clothing, footwear, and accessories from well-known brands. Typical order amounts can range from £20–£40 for single items like T-shirts or hats, £40–£80 for footwear or fleeces, and £80+ for larger orders or multiple items. Checking your order history or email receipts can help match the amount on your statement to a specific purchase.

Question 3

Does Avenue 85 offer subscriptions or recurring billing?

Accepted Answer

Avenue 85 does not operate as a subscription service; charges are generally one-off payments for specific orders. If you see multiple Avenue 85 charges, they usually correspond to separate orders you or someone in your household placed rather than an ongoing subscription.

Question 4

How do I cancel or change an order with Avenue 85 after I’ve been charged?

Accepted Answer

If you need to cancel or amend an order, contact Avenue 85 as soon as possible using the contact details on avenue85.co.uk, quoting your order number. If the order has not yet been picked or dispatched, they may be able to cancel it and reverse the charge. If it has already shipped, you can typically use their returns process within the stated returns period to obtain a refund in line with their terms and conditions.

Question 5

How can I request a refund for an Avenue 85 purchase I no longer want or that doesn’t fit?

Accepted Answer

Avenue 85 offers a returns window (commonly around 60 days) for most clothing and footwear. To request a refund, follow the returns instructions on their website—this usually involves packaging the item securely, including your order details, and using an approved return method. Once they receive and inspect the goods, refunds are processed back to the original payment method; depending on your bank, it can take a few working days for the credit to appear on your statement.

Question 6

Why do I see a pending or slightly different amount from Avenue 85 on my card?

Accepted Answer

When you place an order, your bank may show an authorization hold from Avenue 85 for the order total. This can appear as a pending transaction and may differ slightly if currency conversion or bank fees apply. Once the order is confirmed and dispatched, the pending hold is captured for the final amount, and any unused authorization typically drops off after a few days.

Question 7

How can I verify that an Avenue 85 charge is legitimate and not fraud?

Accepted Answer

Start by checking your email (including spam folders) for any order confirmations from Avenue 85 or avenue85.co.uk around the transaction date. Next, review your household’s recent online shopping activity to see if anyone ordered clothing or footwear. If you still do not recognize the charge, contact Avenue 85 customer service with the transaction date and amount so they can search for a matching order. If they cannot locate it and you suspect fraud, contact your card issuer to block the card and initiate a dispute.

Question 8

How do I contact Avenue 85 about a billing or charge issue?

Accepted Answer

You can reach Avenue 85 via the contact information on their website, typically including a customer service email address and UK telephone number. Provide your full name, order number (if known), the last four digits of your card, and the exact transaction date and amount. This information helps them quickly locate your order and respond to queries about refunds, returns, or unrecognized charges.

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