BaseUp is a technology company that provides an enterprise parking management platform, enabling businesses, landlords, and parking operators to manage office and commercial parking through cloud software, mobile apps, and access-control hardware.
BaseUp is an Australian technology company based in Sydney that provides an enterprise parking management platform for businesses, landlords, and parking operators. Through its cloud-based software, mobile apps, and access-control hardware, BaseUp helps organisations allocate, book, and manage office and commercial parking. Employees and approved drivers typically use the BaseUp mobile app to find, book, and access parking in company car parks or participating commercial locations.
A BaseUp charge usually appears on a bank or card statement when you’ve used parking that is managed through the BaseUp platform. This can include one-off (casual) parking sessions booked through the app, recurring or monthly workplace parking allocations set up by your employer or building manager, or charges linked to a parking pass or access device. You may also see charges tied to automated recurring billing for ongoing parking rights, changes to your parking plan mid-cycle, or small temporary authorisation holds when you add or update a card in the app—these holds should drop off automatically after a few days.
If you don’t immediately recognise a BaseUp charge, start by opening the BaseUp app or logging into your account (often via an invite from your employer or property manager) and checking your Parking/History or Payments/Billing section for recent bookings or invoices. Compare the dates and amounts with your bank statement, and look for any active monthly allocations or salary-sacrificed parking set up through your workplace. To resolve questions, use the support or help section in the BaseUp app or visit baseup.com.au and use the contact or support options—provide the last 4 digits of your card, the transaction date, amount, and any booking reference. If your parking is arranged through your employer or building, your workplace facilities or building management office can also confirm whether BaseUp is used for your car park and help escalate any billing issues.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BaseUp.
Why did I get charged by BaseUp for parking at my workplace or office building?
Many companies and landlords use BaseUp to manage access to their staff or tenant car parks. If your workplace uses BaseUp, you may be charged for casual daily parking, allocated bay reservations, or an ongoing monthly parking entitlement that’s linked to your BaseUp account. Check the BaseUp app’s Parking or History section and any emails from your employer or building manager describing how parking is billed.
What types of BaseUp parking charges can appear on my statement?
Common BaseUp charges include casual or ad‑hoc parking sessions booked via the app, recurring monthly workplace parking fees, and fees for reserved or premium bays where applicable. Some users may also see charges associated with long-term passes or bundles that allow a certain number of parking days per month. The exact amount and structure are set by your employer, landlord, or parking operator, not by BaseUp itself.
How can I cancel or pause my recurring BaseUp parking allocation or subscription?
If you have an ongoing workplace or monthly parking allocation managed through BaseUp, log into the BaseUp app or web portal and look for a Parking, Allocations, or Subscriptions section. Many organisations allow you to request changes—such as pausing or relinquishing a bay—directly through the app or via your workplace facilities team. Because terms are set by your employer or car park operator, notice periods and cut-off dates for cancelling (e.g., before the next monthly cycle) may apply, so check any parking policy emails or internal guidelines.
How do I request a refund or dispute a BaseUp parking charge?
Start by checking the details of the booking or allocation in your BaseUp account and confirming that your vehicle, dates, and access times match the charge. If you believe you’ve been incorrectly billed—for example, double-charged for the same session or charged after a failed booking—use the in-app help/support option or the contact form on baseup.com.au to submit a request with screenshots and transaction details. In some cases, refunds must be approved by the employer, property manager, or parking operator that controls the car park, so BaseUp support may coordinate with them on the outcome.
Why do I see a small or $0 pending BaseUp charge on my card?
BaseUp (or its payment processor) may place a small temporary authorisation on your card when you first add or update a payment method to verify that the card is valid. This can appear as a low-dollar or $0 pending transaction and is not an actual parking fee. These authorisation holds are automatically reversed by your bank after a short period, typically within a few business days, and will not convert into a settled charge.
What are typical BaseUp parking amounts and why do they vary?
Parking prices in BaseUp are set by the organisation that owns or manages each car park, so amounts can vary widely depending on location, time of day, and whether it’s casual or allocated parking. You might see single-day or hourly charges on your statement, or a single larger charge each billing period for a monthly allocation. To view exact rates, open the specific car park or allocation in the BaseUp app; it will show the applicable pricing before you confirm a booking or plan.
How can I confirm which BaseUp account was used for this charge?
If you have multiple work locations or changed employers, you might have more than one BaseUp profile linked to the same card. Check all email addresses you use for work to see which one receives BaseUp booking confirmations or parking allocation notices. Then log into the BaseUp app with each address to review recent transactions; the History or Payments section will list the bookings or allocations that correspond to the charge on your statement.
Who should I contact if I can’t identify a BaseUp charge or believe it’s unauthorised?
First, verify that no one else with access to your vehicle or card (such as a family member using your workplace parking) made a booking. If you still don’t recognise the charge, contact BaseUp via the help/support section in the app or through the contact options at baseup.com.au with the transaction date, amount, and the last four digits of your card so they can investigate. If BaseUp confirms there is no matching transaction on your account or suspects fraud, you should also contact your bank or card issuer to report the charge and request further protection or a chargeback if appropriate.