BE FORWARD

Automotive90% confidence

BE FORWARD is a Japan-based online exporter of used cars, auto parts, and machinery to customers worldwide. They specialize in sourcing, inspecting, and shipping vehicles primarily from Japan to Africa, the Caribbean, Asia, and other regions.

Tokyo, Japan
beforward.jp

About BE FORWARD

BE FORWARD is a Japanese automotive exporter that operates a large online marketplace for used cars, auto parts, and heavy machinery. The company lists vehicles primarily sourced from Japan as well as other regions, providing detailed photos, condition reports, auction-grade information, and shipping estimates for international buyers. They serve both individual buyers and dealers, with a strong presence in African markets, the Caribbean, and parts of Asia and the Middle East.

A charge from BE FORWARD on a bank or card statement typically appears after you place an order or make a deposit for a vehicle, auto parts, or related services such as shipping or insurance. It may also reflect partial payments (installments), bank card payments for a pro forma invoice, or fees associated with documentation and port clearing services bundled with a vehicle purchase. Sometimes there can be multiple line items if you pay in stages (for example, a reservation payment followed by a balance payment), which may explain descriptors like “BEFORWARD 2.”

If you do not recognize a BE FORWARD charge, first log into your BE FORWARD account and check your Order History, Proforma Invoices, and email confirmations to match amounts and dates. Each order is tied to a BF reference number that should correspond to the invoice sent by BE FORWARD. For further clarification, you can contact BE FORWARD support via their website’s contact form or live chat, referencing your BF number and payment date. If you still cannot identify the transaction, contact your card issuer to review the charge and, if needed, initiate a dispute while you continue to communicate with BE FORWARD about any potential billing error or unauthorized use.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BE FORWARD.

  1. BEFORWARD
  2. BEFORWARD 2
  3. BEFORWARD SG

Frequently Asked Questions

Why do I see a charge from BE FORWARD on my card statement?

You will typically see a BE FORWARD charge after paying for a used vehicle, auto parts, or related services (such as shipping or insurance) through their website. The charge amount should match the payment listed on your BE FORWARD pro forma invoice or order confirmation.

What does the descriptor “BEFORWARD 2” mean on my statement?

The “2” in “BEFORWARD 2” is often just part of the processor’s or merchant’s internal reference and may indicate a second payment (like a balance payment) or a specific processing channel. Check your BE FORWARD order history and invoices for multiple payments on the same order and compare the dates and amounts.

How can I verify which order a BE FORWARD charge is for?

Log into your account on beforward.jp and go to My Page or Order History. Each order has a BF reference number and payment history. Match the amount and date of the card charge to the payment records and the pro forma invoice that BE FORWARD emailed to you when you completed or updated your order.

How do I request a refund or change my order with BE FORWARD?

Refunds and changes depend on the order status (for example, whether the vehicle has already shipped or documentation has been issued). Contact BE FORWARD directly through the inquiry form or chat on beforward.jp, provide your BF reference number, and clearly state your request. Their staff will explain applicable cancellation fees, eligibility for refund, and processing timelines.

Does BE FORWARD use partial or installment payments, leading to multiple charges?

Yes, many customers pay via multiple installments—such as an initial deposit to reserve a vehicle and one or more subsequent payments to settle the balance. Each payment can appear as a separate BE FORWARD charge on your statement, so it is normal to see more than one transaction for a single vehicle order when using card payments.

Can BE FORWARD place temporary or pending charges on my card?

In most cases BE FORWARD charges are final payments tied to an invoice, but depending on the payment processor and card issuer, you might briefly see a pending authorization that later converts into a final charge. If a pending charge does not settle or disappears, it was likely an authorization hold rather than an additional payment.

How do I contact BE FORWARD about a billing issue or unrecognized charge?

Visit beforward.jp and use the Contact Us or Inquiry form, or their live chat if available. Include your full name, email, country, the last four digits of the card used, the charge amount and date, and any BF reference or invoice number. This helps their support team quickly locate the transaction and clarify the charge.

Can I cancel my BE FORWARD purchase after payment if I change my mind?

Cancellation is sometimes possible but subject to BE FORWARD’s terms and conditions, which may include cancellation fees, especially if the vehicle has already been purchased or shipped on your behalf. Review their cancellation policy on beforward.jp and contact support immediately with your BF reference number to see what options are available.

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