Beam Mobility is a micromobility company that operates shared electric scooters and e-bikes across cities in the Asia-Pacific region, including Australia. Users unlock and pay for rides via a mobile app for short-distance urban transportation.
Beam Mobility is a shared micromobility company that provides electric scooters and e-bikes for short-distance urban travel across the Asia-Pacific region, including many cities in Australia, New Zealand, and Southeast Asia. Users download the Beam app, locate a nearby vehicle on the map, scan to unlock, and pay per minute of use, sometimes with an additional unlock fee. Beam focuses on sustainable transport and typically works with local councils or city authorities, operating designated parking zones and speed-limited areas to improve safety and reduce street clutter.
A Beam Mobility charge usually appears on your bank or card statement when you unlock and ride a Beam e-scooter or e-bike using the Beam app, or when you purchase one of their ride passes (such as a daily, weekly, or monthly Beam Pass). You might see charges for individual pay-as-you-go rides, recurring subscriptions or passes, ride packages or credits, and in some cases small temporary authorization holds when you add or update a payment method. If you started a free or discounted trial pass, it may convert into a paid plan at the end of the trial, resulting in a recurring charge until you cancel. Some cities also apply parking or late parking fees if a scooter is left outside designated zones.
To verify a Beam Mobility charge, open the Beam app and check your ride history, receipts, and the "Wallet" or "Payments" section for matching dates and amounts. If you share your account with family or friends, confirm whether someone else used a Beam vehicle on that date. For questions or disputes, you can use the in-app support/help chat or visit support.ridebeam.com; many riders also email support@ridebeam.com, attaching screenshots of the charge. Common issues—such as being billed for a ride that didn’t start, a scooter that wouldn’t lock, or duplicate charges—are usually resolved by Beam support via ride credits or partial refunds, depending on the investigation and local policy.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Beam Mobility.
Why did Beam Mobility charge me when my ride seemed very short or didn’t move?
Beam charges from the time you unlock a scooter or bike until you successfully end the ride in the app, not based on distance traveled. If you unlocked a vehicle but couldn’t ride it (for example, due to a hardware issue) and were still charged, check your ride history and then contact Beam via the in-app help or support@ridebeam.com. Provide the ride ID and time so they can review GPS and system logs. If they confirm a fault, they often provide a refund or ride credit, subject to local policy.
What are typical Beam Mobility ride and subscription prices?
Beam’s pricing varies by city, but most locations charge an unlock fee plus a per-minute rate (for example, a small fixed amount to unlock and then a per-minute charge). Beam also offers Beam Passes, such as daily, weekly, or monthly passes that include a set number of minutes or rides per day for a flat fee. You can see exact prices for your area by opening the Beam app, tapping a vehicle on the map, and checking the pricing or passes section before you ride. Taxes and local fees may be included or added depending on city regulations.
Why do I see multiple Beam Mobility charges on the same day?
Each separate ride or transaction appears as its own charge, so several short trips in one day can show as multiple small payments. Additionally, if you purchased a Beam Pass and then took extra rides beyond the pass coverage, you may see one charge for the pass and additional charges for pay-as-you-go usage. Check your ride history and receipts in the app; the timestamps should match the charges on your statement. If you suspect a duplicate or incorrect charge, contact Beam support through the app or at support@ridebeam.com.
How do I cancel or pause a Beam Pass or subscription so I’m not charged again?
To cancel a Beam Pass or recurring subscription, open the Beam app and go to the Wallet, Passes, or Subscriptions section (name may vary by version and city). Select your active pass and follow the prompts to cancel or change renewal. Cancellation typically stops future renewals, but you usually keep the benefits until the current period ends—Beam generally does not provide partial refunds for unused days on an active pass. Always confirm the renewal date in the app and cancel at least 24 hours in advance of the next billing cycle.
How can I request a refund or dispute an unfamiliar Beam Mobility charge?
Start by reviewing your ride history and payment section in the Beam app to confirm whether the charge matches a ride, pass purchase, or fee. If the charge still looks incorrect, contact Beam through the in-app help center or email support@ridebeam.com with your full name, the last four digits of the card, the exact amount, currency, date, and a screenshot of the bank statement line. Beam’s support team will investigate, and if they find an error—such as a ride that didn’t end properly or a technical issue—they may issue a refund to your original payment method or provide ride credits. Processing times depend on your bank, but card refunds often take 5–10 business days to appear.
Why do I see a small pending or $0–$5 Beam Mobility charge on my card?
Beam may place a small temporary authorization hold when you add or update a payment method, or occasionally before your first ride, to verify the card is valid and has available funds. This is not a completed charge and should either disappear or adjust to the final ride amount once the trip is completed and billed. If you don’t end up taking a ride, the pending hold normally drops off within a few business days, depending on your bank’s policies. If a small hold remains for more than 7–10 days, contact your bank and optionally share details with Beam support.
I was charged by Beam Mobility after I thought I ended my ride—why?
If the scooter or bike was not properly locked or parked inside a designated area, the ride timer may have continued running, resulting in a longer—and more expensive—trip. In the app, check that the ride shows as "Completed" and review the end time and parking location. If you believe you ended the ride correctly but were still overcharged, take note of the ride ID and contact Beam support via the app with any photos or screenshots you have. They can verify the end-of-ride logs and adjust the fare or offer credits if there was a system or GPS issue.
What should I do if I don’t have a Beam account but see a Beam Mobility charge?
First, confirm that no family member or friend has used your card on their Beam account—Beam allows storing cards for quick payment. If no one recognizes the charge, contact your bank or card issuer immediately to report a possible unauthorized transaction and request a card replacement. You can also email Beam at support@ridebeam.com with the transaction details so they can investigate and, if necessary, block the associated account. Future charges should be prevented by cancelling or replacing the card through your bank.