Question 1

Why did I get a charge from Bemcove Pty Ltd or BMI Resource Recovery on my bank statement?

Accepted Answer

This charge is usually for waste disposal or recycling services at a BMI/Bemcove facility, such as tipping fees at the Acacia Ridge transfer station or another BMI Group site. It may also be related to skip/bin hire, commercial account waste collections, or processing of construction and demolition waste from your project or business. In many cases, the payment is taken at the weighbridge or via an account invoice settled by card or direct debit.

Question 2

What are typical amounts Bemcove Pty Ltd might charge for waste disposal or tipping?

Accepted Answer

Fees vary depending on the type of waste (e.g., clean concrete, green waste, mixed construction & demolition), the weight of the load, and whether you are a trade account holder or a casual customer. Some services are priced per tonne with minimum load fees, and special materials (like mattresses, tyres, or difficult waste) may incur surcharges. To confirm a specific amount, refer to your weighbridge docket, invoice, or request the current price list directly from BMI via bmigroup.com.au.

Question 3

Why do I see multiple Bemcove or BMI charges on the same day or in the same week?

Accepted Answer

Multiple charges often occur when you made several trips to a transfer station, had multiple bins collected, or processed separate loads with different waste types. Each load is typically weighed and charged individually, which can result in several similar charges if you or your contractors visited the site more than once. For commercial accounts, you might also see adjustments for previously estimated weights once final weighbridge data is processed.

Question 4

Does Bemcove Pty Ltd offer ongoing or account-based billing, and how can I cancel or pause it?

Accepted Answer

Many business customers use account-based billing with BMI/Bemcove, where charges are grouped and invoiced periodically or paid by stored card/direct debit. To change, pause, or close an account, you’ll usually need to contact the BMI accounts or credit team using the details on your invoice or via bmigroup.com.au, and request cancellation in writing. Make sure all outstanding invoices are paid and any hired bins are collected before closing the account to avoid additional fees.

Question 5

How can I get a copy of my invoice or weighbridge docket for a Bemcove charge?

Accepted Answer

If you paid at a transfer station, you should have received a printed receipt or weighbridge docket at the time of disposal. For lost documents or account invoices, contact BMI/Bemcove through the accounts or administration contact listed on your prior invoice or via the contact page at bmigroup.com.au, and provide your business name, vehicle registration (if applicable), and the transaction date and amount. They can usually reissue an electronic copy of your invoice or docket for your records.

Question 6

How do I dispute a Bemcove Pty Ltd charge or request a refund or adjustment?

Accepted Answer

First, gather your supporting information: invoice or docket number, date and time of the transaction, vehicle registration, and the exact amount charged. Contact BMI/Bemcove accounts or customer service using the phone number or email listed on your invoice or at bmigroup.com.au, and explain the issue (for example, incorrect waste category, duplicate charge, or misapplied account). They may review weighbridge records and CCTV to verify the load; if an error is confirmed, an adjustment, credit note, or refund can usually be processed back to your original payment method.

Question 7

Why is there a pending or temporary Bemcove/BMI charge on my card?

Accepted Answer

Some facilities may place a pre‑authorization on your card when you check in at the weighbridge to ensure funds are available, especially for account top‑ups or estimated loads. The pending amount may differ from the final charge, which is adjusted once your vehicle is weighed on exit and the actual load cost is calculated. Pending authorizations that are not finalized typically drop off your statement automatically within a few business days, depending on your bank.

Question 8

How can I contact Bemcove Pty Ltd about a charge on my statement?

Accepted Answer

Go to bmigroup.com.au and use the contact details for BMI Resource Recovery or the relevant transfer station (such as Acacia Ridge) listed there. You can typically reach them via phone during business hours or via an online contact form or email for accounts and billing. When you contact them, have your bank statement (showing date, amount, and description), any receipts or dockets, and your account or company details ready so they can quickly locate the transaction.

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