Bernardi's Marketplace

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Bernardi's Marketplace is an independent supermarket chain in regional New South Wales, Australia, offering groceries, fresh produce, deli, and household goods.

Forbes, NSW, Australia
bernardis.com.au

About Bernardi's Marketplace

Bernardi's Marketplace is an independent, family-owned supermarket chain based in regional New South Wales, Australia. With stores in towns such as Forbes and other Central West communities, Bernardi’s offers a full supermarket range including fresh fruit and vegetables, butcher and deli items, bakery products, grocery staples, frozen foods, and a selection of household and personal care goods. The business focuses on supporting local producers where possible, combining big-chain product ranges with the service and community focus of a regional, locally run supermarket.

A Bernardi's Marketplace charge may appear on your bank or card statement when you shop in-store for groceries, fuel up on a larger weekly shop, or place an online order for pickup or delivery (where available). Charges can come from one-off purchases, online orders that are only billed once your order is picked and confirmed, or adjustments for items sold by weight (such as meat, cheese, or fresh produce). In some cases you might see separate or slightly differing amounts due to pre-authorisation holds for online orders, refunds or partial refunds for out-of-stock items, or repeat grocery trips processed on different days.

If you’re unsure about a Bernardi's Marketplace charge, start by checking your recent receipts, emails, or loyalty app/account (if you use one) for matching dates and amounts. Look at whether any household member used your card for a shop, or whether you recently placed an online or phone order that could have been processed on a different day from when you ordered. For questions about a specific transaction, you can contact the Forbes store or your local Bernardi’s Marketplace directly using the phone and contact details listed on bernardis.com.au, or visit the store service desk with your card and ID; staff can usually look up the transaction by date, time, and amount and reprint or email a receipt, as well as help resolve incorrect or duplicate charges.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bernardi's Marketplace.

  1. BERNARDI'S L0027 FORBES AUS
  2. BERNARDI'S/72 RANKIN STR BATHURST AU
  3. BERNARDI'S/SHOP 4 159-17 FORBES AU
  4. BERNARDIS MARKETPLQPS\159-173 LACHLAN ST

Frequently Asked Questions

Why do I see a Bernardi's Marketplace charge on my statement for a slightly different amount than my receipt?

When you buy items priced by weight (such as meat, deli products, or fresh produce), your final total may differ slightly from an initial estimate or online order confirmation. If you ordered online, Bernardi’s typically charges the final picked weight, which can be a bit higher or lower than the original estimated total. Also, if substitutes were accepted for out-of-stock items, your final charge may vary from what you first saw.

Does Bernardi's Marketplace offer online ordering, and when is my card charged?

Some Bernardi's Marketplace locations offer online ordering for click & collect or delivery via their website at bernardis.com.au or a partner platform. In most cases, your card is pre-authorised when you place the order and then charged for the final amount once your shopping has been picked and weighed. This can result in an initial pending amount followed by the final posted transaction on your statement.

Why is there a small pending or duplicate Bernardi's Marketplace charge on my card?

A small pending charge or an additional pending amount may be an authorisation hold used to confirm your card for an online or large in-store transaction. This hold should automatically drop off once the final amount is processed and posted by your bank, typically within a few business days. If a pending amount does not disappear or you see both a hold and a final charge posted, contact your bank and your local Bernardi’s store with the exact date and amount so they can investigate.

How can I get a copy of a receipt for a Bernardi's Marketplace transaction?

If you shopped in-store at Bernardi’s Marketplace and have lost your receipt, visit the store where you made the purchase or call them using the contact details on bernardis.com.au. Provide the approximate date, time, and total amount from your bank statement, and staff can usually search their system and reprint or email a copy. For online orders, check your email (including spam/junk folders) for the order confirmation and tax invoice, or log into your online ordering account if you created one.

How do I dispute an incorrect or duplicate charge from Bernardi's Marketplace?

First, contact the Bernardi’s Marketplace store that appears on your statement (often shown with the town name, such as FORBES NSW) and explain the issue with the date and exact amount. Staff can review their transaction logs, check for duplicate processing, and arrange a correction or refund in-store or back to your card if an error is found. If the store confirms no duplicate or incorrect charge, you may then contact your bank or card issuer to lodge a formal dispute, providing any documentation Bernardi’s has given you.

Can I get a refund for an item I purchased at Bernardi's Marketplace?

Bernardi’s Marketplace generally follows standard Australian consumer law, allowing refunds or exchanges for faulty, damaged, or incorrect items with proof of purchase. Bring the product and your receipt (or a card statement plus ID) back to the store’s service desk as soon as possible so they can assess the item and process a refund or replacement. For online orders, contact the store that prepared your order or use the contact details provided in your order confirmation email.

Do Bernardi's Marketplace stores run any loyalty or rewards programs that might relate to charges I see?

Some Bernardi’s Marketplace locations may participate in local loyalty or rewards programs or run store-specific promotions, which can affect the discounts shown on your receipt but not usually create extra charges. If you’ve recently joined a loyalty program, purchased gift cards, or redeemed rewards, your statement may show separate entries for the purchase and for any top-ups or gift card sales. Ask at the service desk or check the loyalty details on bernardis.com.au or any program materials you received to match these amounts.

How do I contact Bernardi's Marketplace about a charge if I’m not sure which store I used?

Look closely at your statement description; it often includes the town name (e.g., “BERNARDIS MARKETPLACE FORBES NSW”), which tells you which store processed the transaction. If the location is not clear, visit bernardis.com.au and use the store locator or contact page to find phone numbers and addresses for each store, then call or email with your transaction date and amount. Store staff can help identify whether the charge came from their location and assist with any follow-up questions or corrections.

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