Better Choice

Gas Station90% confidence

Better Choice is an independent fuel retail brand operating service stations and convenience stores across Western Australia, offering petrol, diesel and convenience items as an alternative to the major multinational fuel companies.

Perth, Western Australia, Australia
betterchoicefuel.com.au

About Better Choice

Better Choice is an independent fuel and convenience retail brand operating service stations across Perth and regional Western Australia. Their sites typically offer unleaded petrol, premium fuels, diesel, LPG at some locations, as well as a convenience store with drinks, snacks, basic groceries, ice, and vehicle essentials like oil and washer fluid. Many locations also provide additional services such as air and water, gas bottle exchange, and selected sites may include facilities like car washes or trailer hire. As a local alternative to the major multinational chains, Better Choice focuses on neighbourhood service and competitive fuel pricing.

A charge from “BETTER CHOICE”, “BETTER CHOICE FUEL”, or a similar description on your bank or card statement usually relates to a purchase of fuel or convenience items at one of their Western Australian service stations. The amount may be from pay-at-pump transactions, in-store card payments, contactless tap-and-go purchases, or extras such as car wash, gas bottle exchange, or in-store groceries. Some card issuers may first show a temporary pre-authorisation (for example, $1 or a higher fixed amount such as $80–$150) when you begin a pay-at-pump transaction, which later updates to the final fuel amount once the transaction is completed. If you used a digital wallet (Apple Pay, Google Wallet, etc.), the descriptor may still show as Better Choice even if you don’t recall inserting your physical card.

If you’re unsure about a Better Choice charge, start by checking the date, time, and amount against any recent fuel stops or convenience purchases in Western Australia, and look for corresponding receipts in your vehicle or email if you opted for digital receipts. You can contact Better Choice via the contact form or location details at betterchoicefuel.com.au to query a transaction, providing the exact amount, date, and the last four digits of your card so they can trace it through their system. Common issues—such as duplicated taps, pending pre-authorisation holds that haven’t yet cleared, or confusion between multiple drivers sharing one card—are usually resolved by your bank or the site operator within a few business days. If you suspect fraud, contact your bank immediately to dispute the transaction and block or replace your card, then follow up with Better Choice for any supporting information on the transaction record.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Better Choice.

  1. BETTER CHOICE MARGARET MARGARET RIV AU

Frequently Asked Questions

Why do I see a Better Choice charge on my statement when I only bought fuel quickly and don’t remember the name?

Many Better Choice sites are co-branded with local suburb names or have prominent signage for other services (like a car wash or attached food outlet), so you may not recall the “Better Choice” branding itself. The charge will still appear under the merchant name used for card processing, typically something like “BETTER CHOICE FUEL” or “BETTER CHOICE [SUBURB]”. Check the transaction date and amount against your recent fuel stops in Western Australia—this is usually enough to confirm the purchase. Drivers who share a card (e.g., partners or company vehicles) may also see charges for trips made by someone else using the same card.

Why is there a $1, $80, or $100 pending charge from Better Choice on my card?

This is usually a temporary pre-authorisation hold placed when you start a pay-at-pump or card-not-present style transaction. The system checks your card by reserving a standard amount (often $1 for verification or a higher amount like $80–$150 to cover a typical full tank), then later adjusts it to the exact fuel cost. The final, correct transaction amount will replace the hold once your bank finishes processing, typically within 1–5 business days. If a pre-authorisation remains after several days, contact your bank first, then reach out to Better Choice via their website with the transaction details.

What are typical amounts I might be charged by Better Choice?

Typical Better Choice charges reflect fuel purchases (for example, $30–$200 depending on tank size and fuel price) plus any in-store items you purchased at the same time. Small amounts like $3–$20 often indicate convenience items such as drinks, snacks, coffee, or basic groceries. Larger single transactions may combine a full tank of fuel with items like engine oil, gas bottle exchange, or car wash tokens. If the amount doesn’t match what you normally spend on fuel, check whether another family member or employee used the same card at the pump.

How do I get a copy of a receipt for a Better Choice transaction?

If you didn’t receive or have misplaced your printed receipt, you can request a copy directly from the specific Better Choice site where you made the purchase. Visit betterchoicefuel.com.au to find the location’s contact details and provide the exact date, time, amount, and last four digits of your card so staff can search their till and EFTPOS records. Some sites may be able to email a copy, while others can confirm the transaction details verbally for expense or tax purposes. Keep in mind that older transactions may be harder to retrieve if they fall outside the station’s record-keeping period.

How can I query or dispute a Better Choice transaction on my statement?

First, confirm that neither you nor anyone with access to your card (family members, employees, etc.) made a fuel or shop purchase at a Better Choice station on that date. If the transaction still looks unfamiliar, contact your bank or card issuer immediately to report a potential unauthorised charge; they can block your card and start a dispute. You can also contact Better Choice via the contact form at betterchoicefuel.com.au with the transaction amount, date, time, and card last four digits so they can look up the EFTPOS record and, where possible, confirm details such as site location and time stamp. Any formal refund or chargeback, however, is usually processed through your bank’s dispute system.

Can I get a refund from Better Choice if I was charged twice or the pump malfunctioned?

If you believe you were charged twice or there was a pump or terminal error, visit or call the specific Better Choice station where the transaction occurred as soon as possible with your receipt and bank statement screenshot. Site staff can review their till and EFTPOS settlement reports to confirm duplicate or incorrect charges and, if verified, arrange a reversal or refund according to their local policy. If you cannot resolve the issue with the station, contact your bank to raise a dispute and provide any evidence you have. Transaction corrections may take several business days to appear on your account once processed.

Does Better Choice have any subscriptions, memberships, or recurring charges?

Better Choice primarily processes one-off transactions for fuel and convenience-store purchases, so recurring subscription-style charges are uncommon. However, some locations may participate in loyalty or discount programs, or issue fuel cards through third-party providers, which can result in regular consolidated billing through those providers rather than directly from Better Choice. If you see a recurring charge labelled with Better Choice and don’t recognise it, check whether you or your business use a fuel card, fleet account, or linked digital wallet that might batch transactions. For ongoing or repeated charges you cannot identify, contact your bank to review the pattern and reach out to Better Choice via their website for clarification.

How can I contact Better Choice about a charge or store-related issue?

For general enquiries, including transaction questions, go to betterchoicefuel.com.au and use the contact form or location finder to reach the relevant site or head office. When asking about a specific charge, include the transaction date, amount, approximate time, and the last four digits of your card so they can investigate quickly. For urgent matters like suspected card fraud, always contact your bank or card issuer first to secure your account, then follow up with Better Choice for any supporting transaction information. Response times may vary depending on whether you contact a local station directly or the broader brand support channel.

This merchant is in the Gas Station category

Browse all

Related Merchants

Reddy Express
Mobil
EG Group
Shell
OTR

Compare Better Choice

vsReddy ExpressvsMobilvsEG Group

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you