Bibina

Grocery90% confidence

Bibina is a specialty food wholesaler and retail warehouse offering a wide range of imported, gourmet, organic, gluten-free and bulk food products to both the public and the hospitality trade from its Warners Bay location in New South Wales, Australia.

Warners Bay, New South Wales, Australia
bibina.com.au

About Bibina

Bibina is a specialty food wholesaler and retail warehouse based in Warners Bay, New South Wales, Australia. They offer a large range of imported and local gourmet foods, bulk ingredients, organic and gluten-free products, confectionery, snacks, beverages and foodservice items. Bibina services both the general public (walk‑in retail customers) and the hospitality trade, including cafés, restaurants, caterers, and other businesses, from their warehouse store and via wholesale accounts. More information about their product range and trading hours is available on their website at bibina.com.au.

A Bibina charge on your bank or card statement usually relates to in‑store purchases made at their Warners Bay warehouse or wholesale orders placed on account or over the phone. Transactions may appear with descriptors such as “BIBINA WARNERS BAY”, “BIBINA PTY LTD” or similar, and will typically be for round‑number amounts in Australian dollars (AUD), reflecting grocery or bulk food purchases. Charges can include one‑off retail visits, larger wholesale or catering orders, deposits or prepayments for special orders, and in some cases multiple same‑day transactions if separate invoices or terminals were used. Bibina does not operate a subscription or membership program that bills you monthly, so recurring Bibina charges usually indicate regular repeat purchases or standing wholesale orders rather than an automatic subscription fee.

If you do not immediately recognise a Bibina charge, start by checking any recent visits to their Warners Bay warehouse, receipts from a café or business that may have purchased on your behalf, or invoices for catering and hospitality supplies. Compare the transaction date and amount to receipts or tax invoices you’ve received; if you have an account with Bibina, log in or refer to your statement of account for matching invoice numbers. For further clarification, you can contact Bibina directly using the contact details on bibina.com.au or by calling their Warners Bay store during business hours, and provide the transaction date, amount, and the name on the card. They can help identify the purchase, re‑issue receipts, correct any duplicate charges, and advise on how to resolve disputes with your bank if a transaction appears incorrect or unauthorised.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bibina.

  1. NEW BIBINA FOODS WARNERS BAY AUS

Frequently Asked Questions

Why do I see a charge from “BIBINA WARNERS BAY” or “BIBINA PTY LTD” on my statement?

This descriptor usually represents a purchase made at Bibina’s specialty food warehouse in Warners Bay, NSW. It may relate to a retail shop visit, a wholesale order, or a phone order processed via their in‑store payment terminals. Check any recent trips to Bibina, or purchases made by staff or family using your card, around the transaction date.

Does Bibina have subscriptions or ongoing membership fees that charge monthly?

Bibina does not typically offer consumer subscription plans or charge recurring membership fees like a gym or streaming service. Most Bibina transactions are one‑off payments for groceries, bulk foods or wholesale orders. If you see regular Bibina charges, it’s usually because you or your business place repeat orders or have standing wholesale orders billed as they are fulfilled, not because of an automatic subscription program.

What are common Bibina charge amounts and why might they vary so much?

Bibina sells both retail and wholesale quantities, so charge amounts can range from small grocery‑style purchases (for example, AUD $20–$60) up to large catering or foodservice orders that can run into several hundred dollars or more. The final amount depends on the mix of imported, gourmet and bulk items on your invoice, as well as any case‑lot or pallet quantities. If you have a wholesale account, the charge may also include full carton purchases or special‑order items that cost more than standard supermarket goods.

Can Bibina place an authorisation hold or pending charge on my card?

Like most merchants, Bibina’s payment processor may place a temporary authorisation on your card when a transaction is first processed, especially for larger wholesale orders or phone payments. This can appear as a “pending” amount that matches or slightly differs from the final charge. The authorisation should drop off automatically once the final transaction settles, usually within a few business days; if you see both the hold and the final charge after this period, contact your bank and Bibina with the transaction details.

How can I get a copy of my Bibina receipt or invoice to verify this charge?

If you made a retail purchase in store, check any printed receipts you received on the transaction date. For wholesale or business accounts, refer to your emailed invoices or monthly statements from Bibina, which should list the invoice number and total that matches the charge. If you can’t locate the documentation, contact Bibina via the details on bibina.com.au or call the Warners Bay store, and provide your business name (if applicable), transaction date, approximate amount, and the last four digits of the card so they can look up and re‑issue the invoice.

How do I resolve an incorrect or duplicate Bibina charge?

Start by comparing the charge with your receipts or invoices to confirm whether there were multiple separate purchases (for example, two visits the same day or split invoices). If you still believe the amount is wrong or you see an exact duplicate, contact Bibina directly with the transaction date, amount, and cardholder name so they can review their point‑of‑sale records and, if needed, process an adjustment or refund. If Bibina confirms the transaction is not theirs or appears fraudulent, you should immediately contact your bank or card issuer to dispute the charge and request a chargeback.

Can I cancel or change a Bibina order that has already been charged to my card?

For standard retail purchases collected in store, once you’ve taken the goods, cancellations normally follow Bibina’s returns and refunds policy, which may allow returns or exchanges for certain unopened and resaleable items within a reasonable time, subject to proof of purchase. For wholesale or special orders, changes or cancellations depend on the status of the order and any supplier commitments; contact Bibina as soon as possible with your invoice or order number to ask whether the order can be amended and whether any restocking or cancellation fees apply.

How do I request a refund from Bibina if there’s a problem with my purchase?

If a product is faulty, damaged, or not as described, bring it back to the Warners Bay store with your receipt or invoice, or contact Bibina using the phone and email details on bibina.com.au to discuss the issue. Their team can advise whether a refund, replacement, or store credit is appropriate under their returns policy and Australian consumer law. For card payments, approved refunds are usually processed back to the same card used for the original transaction, and may take a few business days to appear on your statement.

This merchant is in the Grocery category

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