Big Y

Grocery95% confidence

Big Y is a regional supermarket chain based in New England offering groceries, household items, and prepared foods.

Springfield, MA

About Big Y

Big Y is a family-owned regional supermarket chain operated by Big Y Foods, Inc., primarily serving communities in Massachusetts and Connecticut. Their stores offer a full range of groceries including fresh produce, meat, seafood, bakery items, dairy, frozen foods, and pantry staples, along with deli and prepared foods, household products, and often in-store pharmacy and floral departments. The reference to “BIG Y 37 LEE” in the descriptor indicates store #37 located in Lee, Massachusetts.

This charge is likely from an in-store purchase you made using your debit card at a Big Y supermarket location. The “Pinned POS Debit” text indicates a PIN-based point-of-sale (POS) debit transaction, and the date (e.g., 06/01) usually reflects the transaction or posting date. You may see similar descriptors whenever you pay at the checkout lanes, self-checkout, or in-store service counters at Big Y.

If you have questions about this charge, start by checking your paper receipt, your Big Y digital account (if you use their loyalty card/app), and your bank’s transaction history for the same date and amount. To resolve billing issues, you can contact the specific Big Y store where you shopped or reach out to Big Y customer service through their website or main phone line. Having the exact date, amount, and store reference (e.g., “BIG Y 37 LEE”) will help store staff quickly look up the transaction and assist with returns, refunds, or clarification about multiple or unexpected charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Big Y.

  1. Pinned POS Debit 06/01 MA LEE BI Pinned POS Debit 06/01 MA LEE BIG Y 37 LEE SEQ# 259145 4185

Frequently Asked Questions

What does the “Pinned POS Debit BIG Y 37 LEE” charge mean on my statement?

This indicates a PIN-based debit card purchase made at Big Y store #37 in Lee, Massachusetts. The descriptor includes the transaction type (PIN POS debit), date, and store identifier.

Why do I see multiple Big Y charges on the same day?

You may see multiple Big Y charges if you made more than one trip that day, split a transaction between different registers, or made separate purchases such as fuel (where applicable) and groceries. Review the exact amounts and times on your receipt or loyalty account to match them with your statement.

How can I get a copy of my receipt for a Big Y purchase?

If you used a Big Y loyalty card or digital account, your purchases may be visible through your online account or app. Otherwise, contact Big Y store #37 in Lee (or the store listed in the descriptor) with the transaction date, approximate time, and amount; staff may be able to reprint or verify your receipt from their system.

How do refunds or returns at Big Y appear on my bank statement?

Refunds or returns processed at Big Y usually appear as a separate credit transaction on your bank statement, often with a similar descriptor including “BIG Y” and the store number. It may take a few business days for the refund to post, depending on your bank.

Can Big Y place temporary holds or pending charges on my card?

For standard in-store PIN debit grocery purchases, Big Y typically charges the final amount directly. However, you may see a pending transaction before it fully posts; this is controlled by your bank’s processing system and should settle to the final purchase amount within a few days.

How do I dispute a Big Y charge I don’t recognize?

First, check with family members or anyone who may share your card or account to see if they made the purchase. Then contact the specific Big Y store listed in the descriptor for help verifying the transaction. If it still appears fraudulent, notify your bank or card issuer immediately to dispute the charge and request a card replacement if necessary.

Does Big Y offer digital receipts or purchase history I can use to verify charges?

If you use a Big Y loyalty card or digital account at checkout, many purchases are tracked and may be viewable online or in the app as part of your shopping history. Log in to your Big Y account on bigy.com or through their app to review past purchases and match them with your bank statement.

This merchant is in the Grocery category

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