Bird

Transit80% confidence

Bird is a micromobility company that operates shared electric scooters and e-bikes for short-distance urban transportation.

Miami, FL
bird.co
Owned by Third Lane Mobility Inc.

About Bird

Bird is a micromobility provider offering app-based rentals of electric scooters and e-bikes in cities across North America and internationally. Founded in 2017, the company pioneered dockless scooter sharing, enabling riders to locate, unlock, and pay for vehicles through the Bird mobile app for quick point‑to‑point trips. Bird focuses on short urban journeys, providing an alternative to car travel for commuting, errands, and first‑/last‑mile connections to transit.([bird.co](https://bird.co/?utm_source=openai))

A charge with a descriptor like “AFP*BIRDSA *4440 MILWAUKEE WI” is very likely related to a Bird ride or an in‑app transaction (such as adding funds to a Bird wallet) that was processed through a third‑party payment processor, with “AFP*” and “*4440” referring to the processor and/or terminal/location codes rather than the brand itself. Bird charges can appear as single ride fees, pass purchases, taxes and fees, or adjustments for time parked or parked incorrectly. Bird’s own help materials note that users sometimes see unexpected or confusing Bird charges when a ride goes longer than expected or when auto‑recharge is enabled on their account.([help.bird.co](https://help.bird.co/hc/en-us/articles/5723773682324-I-was-overcharged-or-don-t-recognize-a-charge?utm_source=openai))

If you have questions about a Bird charge, the best first step is to open the Bird app and review your Ride History and Payment sections for trips or wallet loads that match the date and amount on your statement. Each ride should have a receipt with start/end time, route, and pricing details. If something looks wrong, you can contact Bird support directly through the in‑app help center or via the support options on their website; they can review the specific ride, issue partial or full refunds when appropriate, and clarify any temporary authorizations or holds. If you cannot locate a corresponding ride and Bird support cannot resolve the issue, you can then contact your card issuer to dispute the transaction, providing screenshots of your Bird account history as supporting documentation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bird.

  1. AFP*BIRDSA *4440 MILWAUKEE WI

Frequently Asked Questions

Why do I see a charge from Bird on my statement with a descriptor like “AFP*BIRDSA *4440 MILWAUKEE WI”?

This descriptor likely represents a Bird scooter or e‑bike transaction that was processed through a third‑party payment processor (the “AFP*” and store/terminal code), while the core merchant is Bird. Check the Bird app’s Ride History and wallet or payment sections for a ride or wallet load on the same date and amount as the charge.

What types of charges can Bird place on my card?

Bird can bill you for pay‑per‑ride trips, ride passes, taxes and city fees, and optional in‑app wallet loads. In some cases it may also place temporary authorization holds when you add or update a payment method or start a ride; these usually fall off automatically after your bank releases the hold.([help.bird.co](https://help.bird.co/hc/en-us/articles/5723773682324-I-was-overcharged-or-don-t-recognize-a-charge?utm_source=openai))

How can I confirm which Bird ride matches this specific charge?

Open the Bird app, go to your Ride History, and look for trips on the same date as the charge. Tap each ride to see full details including duration, distance, and total cost with taxes and fees. Compare the final ride total to the amount on your card statement to confirm the match.

Does Bird use auto‑recharge or recurring payments that might explain an unexpected charge?

If you enable Bird’s wallet or auto‑recharge features, the app can automatically add funds when your balance drops below a threshold. That top‑up posts as a separate Bird charge, sometimes with a descriptor that doesn’t clearly say “wallet load,” so reviewing your wallet activity in the app is important when investigating unexpected charges.([help.bird.co](https://help.bird.co/hc/en-us/articles/5723773682324-I-was-overcharged-or-don-t-recognize-a-charge?utm_source=openai))

How do I dispute a Bird charge or request a refund?

Start by using the Bird app’s Help or Support section for the specific ride: choose the ride in your history, select the issue (for example, vehicle malfunction, could not end ride, or incorrect duration), and submit a ticket. Bird’s support team can adjust the fare or issue a refund when appropriate. If you still disagree after Bird responds, you may contact your card issuer with the Bird support correspondence and ride receipts to file a dispute.

Why do I see multiple small Bird charges or temporary amounts that later disappear?

Bird and its payment processors may place small authorization holds to verify your payment card when you add it or before certain rides. These holds can appear as pending transactions and then drop off without posting, or be replaced by the final ride charge once your trip ends and the system calculates the exact fare.([help.bird.co](https://help.bird.co/hc/en-us/articles/5723773682324-I-was-overcharged-or-don-t-recognize-a-charge?utm_source=openai))

Can I stop future Bird charges to my card without deleting my account?

You can prevent future charges by removing your saved payment method and ensuring that you have no active passes, subscriptions, or auto‑recharge settings in the Bird app. However, if you plan to use Bird again, you’ll need to add a valid card back before starting a ride. If your card has been compromised, contact your bank to replace the card and update any legitimate services accordingly.

How do I contact Bird about a charge if I no longer have the app installed?

You can reinstall the Bird app and sign in with the same phone number or email you originally used; your ride history and payment details are tied to your account and should reappear. From there, use the in‑app Help center to open a support ticket. Alternatively, you can visit Bird’s website, navigate to the Support or Help section, and submit a request referencing the date, amount, and last four digits of the card that was charged.

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