Black Cabs Combined

Transit93% confidence

Black Cabs Combined is a Melbourne-based taxi booking and dispatch company operating a large fleet of cabs under the 13cabs network across Victoria, providing metered taxi, airport transfer, parcel delivery and specialty transport services.

Oakleigh, Victoria, Australia
blackcabs.com.au
Owned by A2B Australia Limited

About Black Cabs Combined

Black Cabs Combined is a Melbourne-based taxi booking and dispatch company operating under the 13cabs network across Victoria. From its Oakleigh base, the company coordinates a large fleet of accredited taxis providing point‑to‑point transport, airport transfers, parcel delivery, wheelchair-accessible vehicles and other specialty transport services. Trips can usually be booked via phone, web booking, or the broader 13cabs app, and fares are generally government-regulated, metered, and may include extras such as tolls, booking fees, and surcharges for certain times and services.

A charge from Black Cabs Combined may appear on your bank or card statement after you take a taxi ride, use an airport transfer, or pay for a parcel or specialty transport service through one of their vehicles or booking channels. Charges are typically processed as a one‑time payment at the end of your trip, but you may also see pre‑authorisation holds when you add or update a card in the app or pay in advance for an airport booking. In some cases, corporate accounts or hotel concierge bookings are processed in batches, so the charge may appear a day or two after your actual journey.

If you’re unsure about a Black Cabs Combined charge, start by matching the date and amount to any recent taxi trips, airport runs, or parcel deliveries you’ve taken in Victoria. Check your email or SMS for booking confirmations or digital receipts from Black Cabs Combined or 13cabs, and if you paid via the 13cabs app, review your trip history there. To resolve issues, contact Black Cabs Combined through the details on blackcabs.com.au or via the 13cabs customer service channels, providing the last four digits of your card, the charge amount, and date. Common issues—such as duplicate charges, incorrect tolls, or disputed fares—are usually handled by reviewing the trip record and, where appropriate, issuing partial or full adjustments back to your card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Black Cabs Combined.

  1. BLACK CAB VIC 132227 OAKLEIGH AUS

Frequently Asked Questions

Why was I charged by Black Cabs Combined after my taxi trip already ended?

Black Cabs Combined typically processes your payment at the end of the journey, but in some cases the transaction may settle a few hours or up to a couple of days later, depending on your bank. If you travelled in a 13cabs-branded taxi in Victoria, the charge may be listed as Black Cabs Combined on your statement, even if you only remember seeing the 13cabs branding. This is normal, as Black Cabs Combined is a booking and dispatch operator within the 13cabs network.

What types of fares and fees can appear in a Black Cabs Combined charge?

Your Black Cabs Combined charge can include the metered fare, a booking fee, tolls, airport or rank fees, card payment surcharges (where applicable), and charges for waiting time. For airport transfers or specialty bookings, there may be fixed or pre‑quoted fares rather than standard metered pricing. The full breakdown is usually printed on your cab receipt or included in your email/app receipt, even if your bank statement only shows a single combined amount.

Why do I see a small or duplicate Black Cabs Combined charge (e.g., a low-value or $0 amount)?

A small or low-value Black Cabs Combined charge can be a pre‑authorisation hold used to verify your card when you pay via an in-vehicle terminal or the 13cabs app. These temporary holds are usually reversed automatically by your bank within a few business days and do not represent a completed fare. If you see both a small temporary charge and a full fare, the small one should drop off once the hold is released.

Can Black Cabs Combined charges be recurring or subscription-based?

Black Cabs Combined does not operate consumer subscription plans like streaming services; most passengers are charged per trip. However, if you have a corporate, business, or account-based arrangement, charges may appear as regular or batch‑processed payments tied to your account usage. In those cases, your company’s travel administrator or the account invoice is the best place to see the breakdown of each ride.

How do I get a copy of my receipt or tax invoice for a Black Cabs Combined trip?

If you paid in the taxi, the driver can print a receipt from the in‑car payment terminal at the end of the trip. For app or account bookings, you may receive a digital receipt via email or in your trip history within the 13cabs app. If you’re missing a receipt, contact Black Cabs Combined through the details on blackcabs.com.au with the trip date, pickup and drop‑off locations, and the last four digits of your card so they can locate the transaction and issue a tax invoice.

How do I dispute a fare or request a refund from Black Cabs Combined?

To dispute a fare, first gather your trip details—date and approximate time, pickup and drop‑off points, vehicle or driver details if known, and the amount charged. Then contact Black Cabs Combined or 13cabs customer support (via phone or web form) and explain the issue, such as an overcharge, wrong tolls, or suspected duplicate payment. They will review the trip log and payment record and, if an error is confirmed, process a partial adjustment or full refund back to your original payment method.

How can I contact Black Cabs Combined about a charge on my statement?

You can visit blackcabs.com.au for current contact details, including phone numbers and online enquiry options, and you may also be able to reach support through the broader 13cabs customer service lines. When you contact them, provide the date of the charge, the exact amount, the name shown on your bank statement, and the last four digits of your card to help them locate the transaction. For charges related to corporate or hotel bookings, having your booking reference or room number can speed up the lookup.

Why is the name ‘Black Cabs Combined’ showing instead of ‘13cabs’ for my taxi payment?

In Victoria, many taxis are branded as 13cabs but are dispatched and managed by local networks such as Black Cabs Combined. The billing descriptor that appears on your statement is linked to the merchant account of the dispatch company, so the transaction can show as Black Cabs Combined even though your booking or vehicle carried the 13cabs branding. This is normal and still corresponds to your recent taxi, airport, or parcel delivery trip arranged through the 13cabs/Black Cabs Combined network.

This merchant is in the Transit category

Browse all

Related Merchants

First Parking
Sydney Airport
SkyBus
GM Cabs
Translink

Compare Black Cabs Combined

vsFirst ParkingvsSydney AirportvsSkyBus

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you