Black Sheep Coffee

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Black Sheep Coffee is a UK-based specialty coffee chain known for its robusta-based coffees, cafes, and grab-and-go food offerings.

London, United Kingdom
leavetheherdbehind.com

About Black Sheep Coffee

Black Sheep Coffee is a UK-based specialty coffee company founded in London, known for championing high-quality robusta beans under the motto “Leave the Herd Behind.” They operate café locations across London and other UK cities, offering espresso-based drinks, pour-overs, cold brew, as well as a range of pastries, sandwiches, and grab-and-go food. In addition to in-store purchases, they sell whole beans, ground coffee, pods, merchandise, and at some locations offer cocktails and evening service. Customers can order via their website leavetheherdbehind.com, in-store tills, in-app ordering, and through selected delivery partners.

A Black Sheep Coffee charge may appear on your bank or card statement after you buy drinks or food in one of their cafés, place an online order for coffee beans or merchandise, or use their mobile app for click-and-collect or delivery. You may also see charges for digital gift cards, top-ups, or subscription-style coffee deliveries if you’ve signed up for recurring orders. In some cases, a small temporary authorization hold may be placed when you add or update a card in the app, start a large order, or open a tab at certain locations; these pending amounts usually drop off once the final transaction is processed. Recurring or repeat charges can occur if you’ve saved your card for one-tap ordering or enabled repeat deliveries.

To verify a Black Sheep Coffee charge, compare the date and amount with any recent café visits, app orders, or online purchases made at leavetheherdbehind.com, and check your email for receipts or app order history. If you still don’t recognize the transaction, contact Black Sheep Coffee via the support or contact section on their website or through their app, providing the last four digits of your card, transaction date, currency, and amount. Common billing issues—such as duplicate charges, pending holds that haven’t cleared, or being billed after a cancelled order—are typically resolved by their customer service team with a refund or adjustment once they confirm the transaction details. If you suspect card fraud, contact your bank or card issuer immediately in addition to reaching out to Black Sheep Coffee.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Black Sheep Coffee.

  1. IZ *Black Sheep Coffee LONDON GBR

Frequently Asked Questions

Why do I see a Black Sheep Coffee charge on my statement when I only visited once?

Black Sheep Coffee transactions sometimes appear a day or two after your actual café visit, depending on your bank’s processing time. If you ordered multiple times in one day (for example, breakfast and later a coffee run) or used a delivery partner with saved details, these can batch together and look like a single unexpected charge. Check receipts in your email, app order history, or any delivery app connected to your card around that date.

What are typical amounts I might be charged by Black Sheep Coffee?

Common in-store purchases at Black Sheep Coffee in the UK usually range from about £3–£7 for a single drink and from £7–£20+ when food or multiple items are included. Online coffee bean or capsule orders and merchandise can range from around £7–£40+ depending on quantity and shipping. If you see a higher amount, it may reflect a larger group order, multiple items on one bill, or a bulk coffee purchase. Prices vary by location, product, and any promotions at the time of purchase.

Why do I see a small or duplicate Black Sheep Coffee charge that later disappears?

Black Sheep Coffee may place a temporary authorization hold when you pay via their app, use contactless for certain higher-value transactions, or open a tab where available. This can appear as a small or duplicate pending charge on your bank statement. Once the final amount is captured, the authorization is automatically released by your bank, usually within a few business days. If a pending hold remains for more than a week, contact your bank and then reach out to Black Sheep Coffee support with the transaction details.

How can I cancel or change a recurring coffee order or subscription-style delivery?

If you’ve set up a recurring coffee order (such as regular deliveries of beans or capsules) through leavetheherdbehind.com or the app, you can usually manage it in your account under subscriptions, auto-delivery, or repeat orders. From there you can pause, skip the next order, change the delivery frequency, or cancel entirely before the next billing date. Make sure to adjust your settings at least 24–48 hours before the scheduled renewal so you are not charged for the upcoming shipment.

How do I get a refund for a Black Sheep Coffee charge I don’t recognize or for a mistaken order?

First, confirm that a family member or colleague with access to your card did not make the purchase at one of their cafés or via app or delivery. If you still believe the charge is incorrect, contact Black Sheep Coffee through the contact form on leavetheherdbehind.com or via the support section in their app, including a screenshot of the charge, the date, approximate time, location (if known), and last four digits of your card. They typically review receipts and payment logs and, if an error or duplicate is confirmed, will issue a refund back to your original payment method. If you suspect fraud, also raise a dispute with your bank or card issuer.

Why was I charged by Black Sheep Coffee after I thought my order was cancelled?

Depending on timing, an order cancelled shortly after placement may still show as a pending charge because the authorization was already sent to your bank. In many cases, this pending amount will automatically reverse within a few business days if the order truly did not go through. If you received items in-store or via delivery, the charge will still apply even if you cancelled a future or repeat order. For clarification, reach out to Black Sheep Coffee support with your order confirmation or app order ID.

How can I verify which Black Sheep Coffee location or channel charged me?

On many bank statements, Black Sheep Coffee transactions will include an abbreviated location or identifier, such as ‘BLACK SHEEP COFFEE LDN’ followed by an area name, or a notation indicating an online or app purchase. Compare this with your recent visits to their cafés, and check your digital receipts or app history to match the time and total. If it’s still unclear, customer support can often identify the exact store or online order using the transaction date, amount, and currency.

How do I contact Black Sheep Coffee about a billing or payment problem?

Visit leavetheherdbehind.com and use the contact or support section to submit a billing query, attaching screenshots of the charge and any relevant receipts or order confirmations. If you ordered via their app, you can also look for a help, support, or feedback option in your account or settings menu to message them directly. Provide as much detail as possible—transaction date, amount, last four digits of your card, and the location or channel you used—so they can resolve the issue more quickly.

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