Blue Bird Group

Transit95% confidence

Blue Bird Group is a major Indonesian transportation company best known for its Blue Bird and Silver Bird taxi fleets, as well as charter, bus, and logistics services.

Jakarta, Indonesia
bluebirdgroup.com

About Blue Bird Group

Blue Bird Group is a leading Indonesian transportation and mobility company headquartered in Jakarta, best known for its iconic Blue Bird and Silver Bird taxi fleets. The company operates regular and executive taxis, airport transfers, charter cars, buses, and logistics and delivery services across many major cities in Indonesia. Customers can book rides on the street, at official taxi stands, by phone, or through the MyBlueBird mobile app, and pay using cash, credit/debit cards, e-wallets, or corporate billing arrangements.

A Blue Bird Group charge may appear on your bank or card statement after you take a taxi ride, book a car through the MyBlueBird app, use an airport transfer, or pay for a charter or corporate transport service. If you stored your card in the MyBlueBird app, you may see charges for completed trips, tolls and parking added to your fare, or adjustments after a trip is closed. In some cases, a small temporary authorization hold may be placed when you add or update a payment method, when starting a trip booked in-app, or when using certain digital payment options; these pending amounts should automatically drop off or be adjusted to the final fare once the trip is completed and processed. Recurring or repeated charges can occur if you regularly use Blue Bird taxis for commuting, corporate travel, or scheduled transport.

To verify a Blue Bird Group charge, start by checking your recent taxi rides or bookings in the MyBlueBird app, your email/SMS ride receipts, or any corporate travel records tied to your account. Look for descriptors such as “BLUE BIRD GROUP,” “BLUEBIRD TAXI,” or “MYBLUEBIRD” on your statement and match the date and amount to a specific trip. If something doesn’t look right, you can contact Blue Bird Group customer service via their website (bluebirdgroup.com), through the MyBlueBird app help/support section, or by calling their Indonesian customer care number (commonly 1500-123 within Indonesia). Have your trip details, approximate date/time, pickup/drop-off locations, and the last four digits of the charged card ready; they can review the transaction, correct billing errors, and advise on disputes or refunds if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Blue Bird Group.

  1. BLUE BIRD GROUP Jakarta Sela ID

Frequently Asked Questions

Why do I see a charge from BLUE BIRD GROUP or BLUEBIRD TAXI on my card statement?

This charge typically corresponds to a taxi ride, app-booked car (via the MyBlueBird app), or other transportation service such as airport transfer or charter that you took with Blue Bird Group. Check your ride history in the MyBlueBird app, SMS/email receipts, or any recent business trips to match the date and amount to a specific journey.

How are Blue Bird taxi fares and charges calculated when paying by card or in the MyBlueBird app?

Blue Bird and Silver Bird taxi fares are metered and based on distance and time, with additional mandatory charges such as tolls, airport fees, or parking added to the final amount. When you pay by card or through the MyBlueBird app, the amount you see on your bank statement should reflect the metered fare plus any applicable surcharges; there is no surge pricing, but fares can vary by city, taxi type (Blue Bird vs. Silver Bird), and local regulations.

Why do I see a small pending or duplicate Blue Bird charge on my account?

Blue Bird Group or the payment processor may place a small temporary authorization hold when you add or update a card in the MyBlueBird app or when you start a trip that will be paid by card. You might also briefly see both a pending and a posted charge for the same ride; the pending one typically disappears once the final transaction settles. If a pending authorization does not drop off within a few business days, contact your bank and Blue Bird customer service with a screenshot of the charge.

I was charged more than the taxi meter showed. Why is the amount on my statement higher?

The amount on your bank statement may be higher than the base meter because it can include toll road fees, airport surcharges, parking, or other mandatory add-ons that are processed when the trip is closed. If you used a corporate or app-based booking, additional service fees may apply according to your contract or app terms. Review your receipt in the MyBlueBird app or the printed receipt from the driver; if the total still seems incorrect, contact Blue Bird customer care with your trip details for clarification or an adjustment request.

How can I cancel or delete my stored payment method in the MyBlueBird app to prevent future charges?

To remove or change a stored card, open the MyBlueBird app, go to the payment or wallet section, and edit or delete the saved payment method. Make sure any scheduled rides or corporate bookings are updated with a new payment option if needed. Removing a card will not refund completed trips, but it will stop new automatic charges from being made to that card.

How do I request a refund or dispute an incorrect Blue Bird Group charge?

If you believe you were incorrectly charged—for example, for the wrong fare amount, a duplicate trip, or a ride you did not take—gather your transaction details (date, time, approximate pickup/drop-off, and charge amount) and contact Blue Bird Group. You can reach them through the contact form at bluebirdgroup.com, via the help/support section in the MyBlueBird app, or by calling customer service (such as 1500-123 within Indonesia). They will review the trip log and payment record and, if an error is confirmed, can process a correction or refund according to their policies.

Why am I seeing repeated or regular charges from Blue Bird Group each week or month?

Repeated charges usually mean you or someone authorized on your account is using Blue Bird taxis or app-based bookings regularly for commuting, school runs, or corporate travel. Some businesses also use Blue Bird corporate accounts where rides are periodically billed to a linked card. Check the MyBlueBird app, your corporate travel portal, and family members’ ride histories to confirm these recurring trips.

How can I get a copy of my receipt or trip details to verify a Blue Bird charge?

If you booked via the MyBlueBird app, open the app and look under your past trips or history section, where you can see fare breakdowns and often email or download receipts. For rides hailed on the street, ask the driver for a printed receipt at the end of the trip; if you no longer have it, you can still contact customer service with the taxi number, trip date, and approximate time and route so they can attempt to locate the transaction in their system.

This merchant is in the Transit category

Browse all

Related Merchants

First Parking
Sydney Airport
SkyBus
GM Cabs
Translink

Compare Blue Bird Group

vsFirst ParkingvsSydney AirportvsSkyBus

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you