Question 1

Why do I see a charge from BOARDWALK TAVERN on my statement when I only opened a bar tab?

Accepted Answer

When you open a bar tab, Boardwalk Tavern (via its payment processor) may place a pre‑authorisation hold on your card to confirm it’s valid and has sufficient funds. This hold can appear as a pending charge that’s often higher than your final spend. Once the tab is closed and the final amount is processed, the original authorisation is released by your bank, usually within 3–7 business days. If both the hold and the final charge remain after a week, contact your bank and the tavern with your transaction details.

Question 2

What types of purchases typically result in a BOARDWALK TAVERN charge?

Accepted Answer

Typical charges include food and drink purchases in the bar or restaurant, gaming lounge transactions, and TAB or Keno payments. You might also see a charge for a function room deposit, pre‑paid platters, or a set menu package for events. Smaller amounts (for example, AUD $10–$80) often relate to casual dining or a few drinks, while larger totals may be from group dining, bar tabs, or function bookings. Checking the exact amount can help you link it to the type of visit you had.

Question 3

Does Boardwalk Tavern have any subscriptions or recurring billing that could explain a repeat charge?

Accepted Answer

Boardwalk Tavern primarily operates as an in‑venue bar and restaurant and does not typically offer subscription or membership billing like streaming services. However, you may see multiple charges across different dates if you are a frequent visitor, attend weekly events, or have several function‑related payments (such as deposit and final balance). If you notice a consistent pattern (for example, similar charges every Friday night), review your visit history or contact the venue to confirm what each transaction relates to. For any recurring charges you don’t recognise, speak to your bank in case your card has been compromised.

Question 4

How can I get a copy of my receipt or tax invoice from Boardwalk Tavern?

Accepted Answer

If you need a copy of your receipt, contact Boardwalk Tavern using the phone number or email listed on boardwalktavern.com.au and provide the date, approximate time, amount, and the last four digits of the card used. The staff can search their point‑of‑sale records and, where available, reissue a tax invoice or receipt via email. For function bookings, check your original confirmation emails, as these often include itemised quotes and payment receipts. Keep in mind that very old transactions may be harder to retrieve depending on their record‑keeping period.

Question 5

Can I get a refund for a Boardwalk Tavern charge I don’t recognise or for a cancelled booking?

Accepted Answer

Refunds are handled directly by the venue and depend on the circumstances and any function or booking policy you agreed to. For disputed or unrecognised in‑venue charges, contact Boardwalk Tavern first with detailed transaction information so they can confirm whether the charge matches an internal sale; if it does not, they may advise you to work with your bank on a fraud investigation. For function deposits or pre‑payments, eligibility for refunds or credits will depend on cancellation timing and agreed terms (for example, minimum spend requirements or notice periods). Always review any booking confirmation emails for specific refund conditions.

Question 6

How do I change or cancel a function or event booking at Boardwalk Tavern to avoid extra charges?

Accepted Answer

To change or cancel a function booking, you should contact Boardwalk Tavern directly using the contact details on their website, ideally speaking with the functions or events coordinator. Provide your booking name, event date, and any reference number from your confirmation email. Changes to guest numbers, timing, or menu selections may affect the final charge or minimum spend, and cancellation fees or forfeiture of deposits may apply depending on how close to the event you cancel. Request written confirmation (via email) of any changes or cancellations for your records.

Question 7

Why is the BOARDWALK TAVERN amount higher than the menu prices I remember?

Accepted Answer

The final charge can be higher than expected due to added items such as extra drinks, shared plates, desserts, or gaming/TAB spend that were placed on the same bill or tab. Some banks also group a same‑day adjustment or tip into a single posted charge, which may not exactly match your initial receipt. In addition, public holiday surcharges or optional gratuities may increase the total. If the amount still doesn’t make sense, ask the venue if they can provide an itemised breakdown of the transaction.

Question 8

What should I do if I suspect a fraudulent Boardwalk Tavern charge on my card?

Accepted Answer

First, confirm that no one you know (such as a partner or family member) used your card at Hope Island around that date. If no one recognises the transaction, immediately contact your bank or card issuer to report suspected fraud; they can block your card, issue a new one, and start a dispute or chargeback process. You can also notify Boardwalk Tavern about the suspicious charge so they’re aware and can assist if your bank requests supporting information. Do not contact the venue to ask them to refund a clearly fraudulent transaction without going through your bank, as formal disputes must be handled via your card issuer.

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