BookTix

Entertainment75% confidence

BookTix is an online ticketing and event management platform used by schools, theaters, dance studios, and community organizations to sell tickets and manage admissions for live and virtual events.

East Brunswick, New Jersey, United States
booktix.com

About BookTix

BookTix is a cloud-based ticketing and box office platform operated by BookTixNow LLC, a New Jersey company that specializes in event ticketing for school theatre programs, dance studios, community theatres, athletics departments, and other live-event organizations. The service provides online box offices, reserved seating, ticket scanning apps, integrated fundraising and marketing tools, and support specifically tailored to arts and education organizations.([booktix.com](https://www.booktix.com/landing-page-test/?utm_source=openai))

A charge with a descriptor like “BT*GOTKTS2*CHEYENNEFWILMINGTON” is very likely related to tickets, merchandise, donations, or fees processed through the BookTix platform on behalf of a specific organization or event (for example, a school production, recital, game, or community performance in or associated with Cheyenne or Wilmington). The code in the middle (e.g., “GOTKTS2*CHEYENNEF”) is typically an internal event or account identifier chosen by the organization using BookTix, not by BookTix itself. Charges are usually one‑time ticket purchases, but you may also see multiple charges if you bought tickets to several performances, added donations, or purchased add‑ons.

If you don’t immediately recognize the charge, start by searching your email for “BookTix” or “booktix.com” to find order confirmations and e‑tickets, and check with household members who might have bought tickets to a school or community event. You can also use the BookTix ticket‑buyer help page or contact BookTix support with the date, amount, and descriptor so they can help identify which organization processed the charge. If it remains unfamiliar after checking confirmations and with family members, you should contact your card issuer to dispute the transaction or request a new card number if you suspect unauthorized use.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BookTix.

  1. BT*GOTKTS2*CATSTHEJEWILMINGTON DE
  2. BT*GOTKTS2*CHEYENNEFWILMINGTON

Frequently Asked Questions

What is the charge labeled "BT*GOTKTS2*CHEYENNEFWILMINGTON" on my card statement?

This descriptor most likely indicates a ticket or related purchase processed through BookTix for a specific event or organization, such as a school, theatre, or community program associated with the text in the code (for example, an event name and a location like Cheyenne or Wilmington). The middle portion (e.g., GOTKTS2*CHEYENNEF) is an internal event or account identifier, not a separate company.

How can I figure out which event or organization my BookTix charge was for?

Search your email for "BookTix" or "booktix.com" around the transaction date—BookTix sends an order confirmation with event details, seat information, and e‑tickets. Also check with your child’s school, dance studio, or local theatre if they use BookTix; they can often verify your order by name, date, and amount. If you still can’t identify it, you can submit a ticket-buyer inquiry via the BookTix "Buying Tickets" help page or call their support line with the exact charge amount and date.([booktix.com](https://www.booktix.com/buying-tickets/?utm_source=openai))

Does BookTix bill on a subscription or recurring basis?

For ticket buyers, BookTix transactions are typically one‑time charges tied to specific events or orders. You would only see multiple BookTix charges if you purchased tickets to several events, added donations, or bought items like merchandise or concessions through their platform. BookTix does not usually place ongoing subscription-style recurring charges on individual ticket buyers.

Why does my BookTix charge amount look higher than the ticket face value?

BookTix allows organizations to pass through ticketing and processing fees as a per‑ticket service charge, and some events may also include optional donations or add‑ons at checkout. Fees are often structured as a small flat amount plus a percentage of the ticket price, so your final total can exceed the base ticket price shown on event advertising. You can review the exact breakdown in the email receipt from BookTix or the event organizer.([help.booktix.com](https://help.booktix.com/portal/en/kb/articles/booktix-fees?utm_source=openai))

How do I get a refund for tickets purchased through BookTix?

Refund policies are set by the event organizer, not by BookTix. To request a refund or an exchange, contact the organization whose event you purchased—usually a school, theatre, or studio—using the contact information in your confirmation email or on their BookTix event page. If the organizer approves a refund, they will process it through BookTix back to your original payment method. If you cannot reach the organizer and believe the charge is improper, you may also contact your card issuer to dispute it.([help.booktix.com](https://help.booktix.com/portal/en/kb/ticket-buyer-faqs?utm_source=openai))

Can I cancel or change my BookTix order after purchase?

Whether you can cancel or change your order (for example, switching performances or seats) depends on the organizer’s rules. Many schools and community theaters do not allow cancellations close to show time but may permit exchanges if performances are not sold out. Use the contact information on your confirmation email or the event’s BookTix page to request changes; include your order number and the email address used for purchase so they can locate your transaction quickly.

How can I contact BookTix if I still don’t recognize this charge?

If you suspect a BookTix-related charge but can’t match it to any event, go to the "Buying Tickets" or "Contact Us" sections on booktix.com and use their ticket-buyer inquiry form or call the support number listed there (currently +1 732-743-5849). Provide the exact statement descriptor, amount, and transaction date so support can look up which organization processed the payment.([booktix.com](https://www.booktix.com/buying-tickets/?utm_source=openai))

Does BookTix place temporary authorization holds on my card?

Like most online payment processors, BookTix’s gateway may place a temporary authorization hold when you submit your card, especially if there are multiple attempts or a card verification step. These holds typically fall off automatically within a few business days and will be replaced by a single final charge for the settled order, if the purchase is completed.

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