Boost Juice is an Australian multinational chain of juice and smoothie bars specializing in freshly blended fruit juices, smoothies, and related healthy drinks and snacks.
Boost Juice is an Australian-born, multinational chain of juice and smoothie bars known for freshly blended fruit and vegetable juices, smoothies, and light snacks. The Chadstone store in Melbourne operates inside the Chadstone Shopping Centre and typically appears on statements as “BOOST JUICE CHADSTONE”, “BOOST JUICE CHADSTONE VIC”, or a similar variation. Boost Juice offers a wide range of made-to-order drinks, including classic fruit smoothies, green and protein blends, low-sugar options, and seasonal specials, as well as add-ons like protein, vitamins, and energy boosters. Customers can order in-store at the counter or via the Boost Juice app and earn loyalty points through the Vibe Club rewards program.
A Boost Juice charge usually appears on your bank or card statement after you purchase a juice, smoothie, or snack in-store at Chadstone or when you order and pay through the Boost Juice app. Most transactions are one-time purchases in the typical range of a few to around ten Australian dollars, depending on drink size and extras. You might also see a charge if you purchased a Boost Juice gift card (physical or digital) or if a saved card in the app was used for a mobile order. Occasionally, you may see a small temporary authorization hold when first adding a card to the Boost app or when the terminal verifies your card; this is normally reversed automatically within a few business days.
If you’re unsure about a Boost Juice Chadstone charge, first check your recent receipts, Boost app order history, and any family members’ purchases who might share your card. Compare the transaction date and amount with a visit to Chadstone or a mobile order you placed around that time. For further help, you can reach Boost Juice via the contact form at boostjuice.com.au (Support/Contact Us) or by contacting the Chadstone store through the Chadstone Shopping Centre directory. If you believe the transaction is incorrect, request a copy of the receipt (if available), speak to the store or online support about a refund or adjustment, and, in cases of suspected fraud, contact your bank or card issuer to dispute the charge and block further unauthorized use.
Bank Statement Variations
6 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Boost Juice.
Why did I get a charge from “BOOST JUICE CHADSTONE” on my card?
This charge usually comes from buying a juice, smoothie, or snack at the Boost Juice store in Chadstone Shopping Centre, or from a mobile order you placed through the Boost Juice app that was fulfilled at Chadstone. The amount should roughly match the cost of your drink(s) plus any extras like protein, supplements, or size upgrades. Check your recent visit to Chadstone or your Boost app order history around the transaction date to verify the purchase.
What are typical Boost Juice Chadstone prices that might show on my statement?
Most regular-sized drinks at Boost Juice Chadstone generally fall in the range of about AUD $7–$10, with larger sizes and extra boosters costing more. If you ordered multiple drinks or added extras, your total could be higher, especially in peak or promotional periods. Gift card purchases, bulk orders, or catering-style orders may appear as larger single charges. Small amounts (a few dollars or less) may be related to adjustments, partial refunds, or temporary authorizations.
Does Boost Juice Chadstone offer subscriptions or recurring billing?
Boost Juice does not typically sell drink subscriptions or automatically recurring plans; most charges are one-off purchases at the counter or through the app. However, if you’ve stored a card in the Boost Juice app, it can be used for multiple separate orders without re-entering details, which may look like repeat charges. Any recurring-looking pattern (for example, every Saturday) is usually due to your own regular visits or orders rather than a formal subscription. If you see recurring charges you don’t recognize, contact Boost support and your bank to investigate.
Why do I see a small Boost Juice charge or a pending amount that later disappears?
A small temporary amount (often a few dollars or less) can appear as an authorization when you first add or update your card in the Boost Juice app or when the payment terminal verifies your card. This is not a completed sale and should drop off or be reversed automatically within a few business days, depending on your bank. If an authorization remains pending for longer than a week or posts as a full charge without a corresponding purchase, contact Boost Juice support and your bank with the transaction details.
How can I get a receipt or verify a Boost Juice Chadstone transaction?
If you ordered in-store, your printed receipt from the Chadstone outlet will show the date, time, amount, and items ordered; check bags, wallets, or email if you requested an e-receipt. For mobile orders placed through the Boost Juice app, open the app and go to your order or purchase history to view past transactions and digital receipts. If you no longer have access to the receipt, you can contact Boost Juice via the support form on boostjuice.com.au with the exact charge amount, date, and last four digits of your card to help them locate the transaction.
How do I request a refund or fix an incorrect charge from Boost Juice Chadstone?
If you believe you were overcharged, double-charged, or charged for an order you did not receive, visit the Chadstone store with your receipt or order confirmation as soon as possible and ask to speak with a manager. For app orders or issues you can’t resolve in-store, contact Boost Juice customer service through the contact form at boostjuice.com.au, attaching screenshots of your bank statement and any receipts. Refunds are reviewed case by case and, when approved, are typically processed back to the original payment method; it may take several business days for your bank to show the credit.
How can I contact Boost Juice about a mystery charge from the Chadstone store?
You can reach Boost Juice customer support through the official website at boostjuice.com.au by navigating to the Contact or Support section and submitting a detailed enquiry about the charge. Include the transaction date, exact amount, card type (e.g., Visa debit), and the descriptor shown on your statement (such as “BOOST JUICE CHADSTONE VIC”). You may also contact the Chadstone store directly via the Chadstone Shopping Centre directory if you prefer to speak with staff on site, especially for same-day or in-person transactions.
Can a Boost Juice gift card or app payment cause a charge I don’t recognize?
Yes, if you purchased a Boost Juice gift card (in-store or online) or added your card to the Boost Juice app, you may see a charge that doesn’t look like a typical drink price—often a round value such as AUD $20, $30, or more. Gift card loads and large top-ups to a stored payment method can appear as single, higher-value transactions. Check whether you or a family member recently bought a gift card, redeemed a promotion, or placed an app order; if not, contact Boost Juice support and your bank to investigate potential unauthorized use.