Question 1

Why do I see a Nando’s charge on my statement when I don’t remember eating there?

Accepted Answer

Nando’s charges often come from in-restaurant card payments, click-and-collect orders, or delivery orders placed through nandosperiperi.com or a food delivery app. Check if someone else on your account (family member or authorized card user) visited Nando’s, or if you ordered delivery under a different app (like Uber Eats, DoorDash, Deliveroo, or local equivalents) where the restaurant name still appears as Nando’s. Review your recent email receipts and app order histories around the transaction date. If you still don’t recognize it, contact the restaurant or your bank to investigate possible card misuse.

Question 2

What are common Nando’s charge amounts and why might they vary?

Accepted Answer

Nando’s charges vary based on your country, location, and what you ordered—individual meals, sharing platters, sides, and drinks can range from small amounts for a single item to larger totals for group orders. Your final charge will usually include local taxes, possible delivery or service fees (for online or third-party orders), and any tip you added at the time of payment. Prices and fees are set by each market and sometimes by restaurant, so the same order can cost slightly different amounts at different locations. To see typical prices, check the menu and price list for your specific restaurant on nandosperiperi.com.

Question 3

Why is there a small or duplicate-looking Nando’s transaction on my card?

Accepted Answer

Some Nando’s locations and delivery partners place a temporary authorization hold on your card to confirm it is valid—this may appear as a small or estimated amount, separate from the final bill. When the order is completed, the authorization should drop off and be replaced by a single finalized charge for the actual total. This process can make your banking app show a “pending” Nando’s amount and a posted one at the same time for a short period. If a pending hold does not reverse within a few business days, contact your bank and, if needed, Nando’s or the delivery platform you ordered through.

Question 4

How can I get a receipt or order details for a Nando’s charge?

Accepted Answer

If you ordered in-restaurant, the paper receipt provided at the till or table shows the date, time, location, and full itemized bill; some locations can reprint this if you call with the approximate time and last 4 digits of your card. For online orders via nandosperiperi.com or the Nando’s app, check your email inbox (and spam folder) for an order confirmation or log into your Nando’s account to view recent orders. For third-party delivery orders, open the relevant app and look under your order history for a detailed breakdown. Having the transaction date, amount, and card’s last 4 digits ready will help Nando’s staff locate your order faster.

Question 5

Can I cancel or modify a Nando’s order after I’ve been charged?

Accepted Answer

Once an order is in preparation, Nando’s may not be able to cancel or change it, especially during busy periods, but policies can vary by restaurant and by country. If you ordered directly through nandosperiperi.com or the Nando’s app, contact the restaurant immediately using the number listed on your order confirmation. For third-party delivery platforms, you generally need to request cancellation or changes through that app’s support tools, which follow their own timing and refund rules. If food quality or accuracy is an issue, Nando’s or the delivery partner will typically review and may offer a refund, credit, or replacement at their discretion.

Question 6

How do I request a refund or resolve a billing error from Nando’s?

Accepted Answer

If you believe you were overcharged, double-charged, or billed for an order you did not receive, first contact the specific Nando’s restaurant shown on your receipt or statement and explain the issue with the date, time, and amount. Many locations can verify the transaction in their system and, if appropriate, process a refund or adjustment back to your card, which may take a few business days to appear. For delivery orders placed via apps, you may need to submit a complaint or refund request through the app itself, as they manage the payment. If you suspect fraud or cannot resolve the issue with Nando’s or the delivery platform, follow up with your bank or card issuer to dispute the charge.

Question 7

Why does my Nando’s charge include a higher amount than the menu total I remember?

Accepted Answer

The final Nando’s charge can be higher than the base menu prices because it often includes sales tax or VAT, optional extras (like additional sides, sauces, or upsize options), and any tip you added. For delivery or online orders, service, delivery, or platform fees may also be included in the final total. Review your receipt or order confirmation to see these line items broken out. If something doesn’t match what you ordered, contact the restaurant or the delivery platform’s support to clarify or request a correction.

Question 8

How can I contact Nando’s about a charge I don’t recognize?

Accepted Answer

Start by checking nandosperiperi.com and using the Locations or Find a Restaurant feature to identify the store associated with the place name on your statement. You can usually call the restaurant directly using the phone number listed there, or use the general contact/feedback form on the website to reach Nando’s customer care, providing the date, amount, and last 4 digits of your card. If the transaction came through a delivery app, use that app’s Help or Support section and reference your order ID so they can liaise with Nando’s if needed. Keeping a screenshot of the bank statement entry handy will help customer service investigate more quickly.

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