Botero House

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Botero House was a specialty coffee roaster, café, and bar in Brisbane’s CBD, serving boutique coffee and modern Australian breakfast and lunch dishes in a multi-storey heritage building on Adelaide Street.

Brisbane, Queensland, Australia
boterohouse.com.au

About Botero House

Botero House is a specialty coffee roaster, café, and bar located in a multi‑storey heritage building on Adelaide Street in Brisbane’s CBD. Known for boutique coffee and modern Australian breakfast and lunch dishes, Botero House offered dine‑in service across multiple levels, takeaway coffees and food, and a selection of wines, beers, and cocktails. They also roasted and sold packaged coffee beans and related retail items, sometimes available for purchase in-store and via their website at boterohouse.com.au.

A Botero House charge may appear on your bank or card statement if you purchased coffee, food, drinks, or retail items at their Brisbane CBD location, or if you placed an order for beans or merchandise through their website. The descriptor on your statement might look like “BOTERO HOUSE BRISBANE AUS”, “BOTERO HOUSE QLD”, or a similar variation including their name and location. You may also see multiple charges if you opened a bar tab, split a bill across several cards, added a tip or surcharge after the initial authorization, or if there was an adjustment or refund processed on a separate transaction.

If you don’t immediately recognize a Botero House charge, start by checking recent visit dates to Brisbane’s CBD and looking for receipts, email confirmations, or calendar entries for café meetings or meals. Compare the transaction date and amount to any coffee runs, business lunches, or bar tabs you might have had there. For questions, use the contact details listed on boterohouse.com.au (typically found on the Contact or About pages) and provide the exact transaction date, amount, and the name on the card so staff can locate the payment in their system. Common issues—such as duplicate charges, tip discrepancies, or confusion between an authorization hold and a final charge—can usually be resolved by contacting your bank and Botero House with a copy of your statement and any receipts you have.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Botero House.

  1. SSNV P/L BRISBANE CITY AUS

Frequently Asked Questions

Why do I see a Botero House charge on my card when I only remember getting coffee?

Café transactions at Botero House can include more than just coffee—for example, adding a food item, an extra shot, alternative milk, or a surcharge (such as public holiday or card surcharges) can increase the total. If you paid for several people in one bill or added a tip, the final amount may be higher than you recall. Check any receipts or mobile wallet history from the date of the charge to confirm the items included.

What are typical amounts for Botero House charges?

Transaction amounts vary depending on whether you ordered just drinks, a full meal, or bar items. A simple takeaway coffee is usually a relatively small charge, while sit‑down meals, cocktails, or buying retail coffee beans can result in higher totals. If you see a larger amount, it may reflect a group bill, multiple rounds of drinks, or a bar tab settled at the end of a visit.

Why do I see two Botero House transactions for the same visit?

You may see both an initial authorization and a final settled charge, especially if you opened a bar tab or the staff adjusted the amount to include tips or surcharges. The first amount often appears as a pending or pre‑authorized transaction and should drop off once the final charge posts. If both charges fully clear and you believe one is incorrect, contact Botero House using the details on boterohouse.com.au and also notify your bank.

How can I get a copy of my receipt from Botero House?

If you didn’t keep your printed receipt, you can usually request a copy by contacting Botero House through the contact information on their website. Provide the exact date and approximate time of your visit, the card type (e.g., Visa or Mastercard), and the charge amount so they can locate the transaction in their point‑of‑sale system. If you paid via a mobile wallet like Apple Pay or Google Pay, check the wallet app first, as it often shows itemized or merchant details.

How do I dispute or request a refund for a Botero House charge?

Start by contacting Botero House directly with your transaction details, including the date, amount, and last four digits of the card used, and explain the issue (for example, being charged twice or charged the wrong amount). Many billing mistakes, such as duplicate transactions or incorrect totals, can be reversed by the venue via their payment terminal. If you cannot resolve the matter with them, contact your bank or card issuer to initiate a formal dispute and provide any receipts or written communication you have.

Why is there a small Botero House amount showing as ‘pending’ on my statement?

Some payment processors place a small temporary authorization when a card is first tapped or inserted, particularly if you started a bar tab or if the staff checked your card before closing the bill. This can appear as a low pending amount that later changes to the final spend, or it may disappear entirely once the actual charge is settled. Pending authorizations typically drop off within a few business days, depending on your bank’s policies.

How can I contact Botero House about a charge I don’t recognize?

Visit boterohouse.com.au and look for their Contact or About page for the most current phone number and email address. When you reach out, include a screenshot or exact copy of the transaction from your statement (with sensitive card details hidden), along with the date, time zone, and amount of the charge. This information helps their team quickly search their transaction records and clarify whether the payment matches a visit or online purchase.

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